Clear instructions and, where needed, diagrams must be provided for safe setup.
Clear instructions and, where needed, diagrams must be provided for safe setup.
The manual must include safe maintenance procedures and servicing instructions.
The machine must show manufacturer details, model/serial number, and key safety or technical information.
No. It must be supported by proper documentation and clear instructions.
A document confirming the machine complies with EU safety requirements.
The manufacturer or importer is responsible, while sellers must ensure compliance before sale.
Stop using it and contact MCCAA with details.
Non-compliant machinery can pose serious safety risks such as injury or electrical hazards.
The new EU Machinery Regulation will apply from January 2027.
No. Existing compliant machines can continue to be used.
Yes. New rules address modern technologies and improve safety requirements.
No, but you may notice improved safety features and clearer information.
Trust You is a national trust mark awarded and overseen by the Malta Competition and Consumer Affairs Authority (MCCAA). It recognises businesses that voluntarily commit to, and comply with, the published requirements and standards established under the Scheme.
The Trust You mark is awarded and overseen by the MCCAA. Decisions on whether to award, refuse, suspend or revoke the mark are taken by the Trust You Committee based on the published criteria of the Scheme.
The mark indicates that a business satisfied the Scheme’s criteria at the time it was awarded and reflects the status currently shown on the Trust You public register. It serves as an indication of compliance with the Scheme’s requirements and should not be interpreted as an opinion about the business.
No. A current Trust You mark does not guarantee the outcome of any individual purchase. It also does not create, extend, limit or remove any rights and remedies that consumers have under applicable consumer protection laws.
Consumers can search the Trust You public register by business name, locality, sector or tier. The register is free to use and does not require an account.
The Trust You sticker displays the tier held by the business and its register code. Consumers can enter the register code into the Trust You register or search for the business by name.
The Trust You public register is the authoritative source for the current status of a mark. A certificate, badge or printed document should be considered a snapshot of the business’s status at a particular point in time and may not reflect subsequent changes.
Yes. Holding the mark involves observing the Scheme’s Code of Conduct in every outlet operated by the business. The Authority may also suspend or revoke the mark if the business no longer meets the applicable requirements or breaches the Scheme’s conditions. Any change in status will be reflected in the Trust You public register, which remains the authoritative source for verifying the validity of a Trust You mark.
The Trust You register will indicate when a Trust You mark has been withdrawn or revoked. However, the register only reflects the current status of the mark and does not provide the reasons behind the decision.
No. Consumers retain the same rights under consumer law regardless of whether a business holds the Trust You mark.
No. The Trust You mark is a statement of the business’s status under the Scheme. It is not an opinion about the business and does not constitute a guarantee regarding an individual product, service or purchase. Consumers retain their existing rights under consumer law.