Consumers Hub FAQ

Toys for children under 36 months must clearly state this and indicate the specific risk, such as choking hazards.

Stop using it, keep the product and proof of purchase, and report it to MCCAA with photos.

Seek medical attention, keep the product as evidence, and report the incident to MCCAA.

Check for CE marking, proper labelling, and EU contact details. If missing, report it and check EU Safety Gate alerts.

Yes, if sold by a trader. While private sales are not covered, the same safety checks should be applied.

Check the EU Safety Gate portal or MCCAA alerts on its website.

A product recall is a request to return, exchange, or stop using an unsafe product. It may be voluntary or ordered by authorities.

Products are recalled when they pose a safety or health risk, or do not comply with regulations.

Businesses must use appropriate means to inform affected consumers. Authorities may also issue public notices where necessary.

You are entitled to a free and timely remedy, such as a repair, replacement, or refund.

No. Only products covered by EU harmonised standards or assessments carry the CE mark.

It is a document explaining the product’s performance and key characteristics.

Check for CE marking, a DoP, and traceability details. You may also contact MCCAA if unsure.

Report it to MCCAA with details such as the product and place of sale.

No. While product standards are harmonised, building regulations remain national.

These are available through the Building and Construction Authority (BCA).

You can contact MCCAA’s Product Contact Point for Construction.

A biocidal product contains active substances that control harmful organisms, such as bacteria or pests. It is usually identified by claims like “disinfectant”, “kills bacteria”, or “insect repellent”.

Common examples include disinfectants, hand sanitisers, insecticides, and repellents. If unsure, you may submit the product label and Safety Data Sheet to MCCAA for guidance.

Yes. The same requirements apply regardless of quantity or intended use.

Labels must include key safety and usage information, such as active substances, instructions for use, and supplier details, in English and/or Maltese.

MCCAA publishes an official list of registered biocidal products on its website.

You may report it to MCCAA, providing details such as the product name, photos, and place of sale.

The regulator should be intended for LPG and show key information such as EN 16129, connection type (G.54/H.50), and pressure (28–30 mbar).

Check the label for LPG use, standard (EN 16129), connection type, and pressure. The manufacturing date should also be visible on the regulator.

Yes. Instructions must be provided in Maltese or English, including installation details and product lifetime.

Check for CE marking, a signed Declaration of Conformity, and an instruction manual.

Instructions, safety information, and the Declaration of Conformity must be in Maltese or English.

It should explain the machine’s use, safety precautions, installation, operation, and maintenance.

The manual must highlight warnings, residual risks, and required safety measures.