The MCCAA has presented its Annual Report to the Parliamentary Secretary for Social Dialogue and Accommodation, outlining a year of steady progress, tangible achievements, and continued commitment to protecting consumers, supporting businesses, and strengthening confidence in Malta’s markets.
The Annual Report reflects the MCCAA’s wide‑ranging work across consumer affairs, competition enforcement, product safety, standards, metrology, and technical regulation, delivering results that directly benefit citizens, businesses, and the wider economy.
Throughout 2025, the MCCAA continued to promote fair trading practices, safeguard consumer rights, ensure businesses compete on merit, and strengthen Malta’s regulatory and quality infrastructure.
Key Highlights
- 20,526 inspections carried out, with a low 1.47% non‑compliance rate, indicating strong compliance levels across markets.
- €62,752 refunded to air passengers, benefiting 338 consumers, while 50 tribunal decisions secured a further €69,050 in compensation.
- 1,556 complaints and 8,539 enquiries handled, providing direct assistance and guidance to the public.
- Increased oversight of the digital marketplace through 87 website reviews, 239 influencer checks, and 4,158 e‑surveillance inspections.
- Over 10,000 product safety and market surveillance checks carried out across multiple sectors.
- 18 mergers reviewed and four investigations concluded, supporting fair and competitive markets.
- 30 years of competition enforcement in Malta marked in 2025, highlighting three decades of protecting fair markets and consumer welfare.
- 46,664 laboratory tests, 2,061 standards adopted, and 531 calibrations completed to ensure accuracy, quality, and trust.
- 2,035 precious metals inspections, resulting in 33 enforcement actions.
- 989 medicines benchmarked across 12 countries, supporting transparency and affordability.
- A 26% increase in laboratory demand, reflecting growing national and industry needs.
- 45,000 verified consumer votes registered in the 10th edition of Premju Servizz bi Tbissima, recognising excellence in customer service.
Alongside enforcement, the MCCAA continued to support businesses through guidance and engagement, promoting compliance through transparent and proportionate regulation while strengthening strategic planning and modern market oversight.
Together, these results demonstrate how effective regulation delivers real impact; safer products, stronger competition, enhanced consumer protection, and greater confidence in Malta’s marketplace.
Read the full Annual Report: https://mccaa.org.mt/publications
