As from the 19th of June 2026 online sellers will be required to comply with new legal obligations aimed at strengthening the consumers’ right of withdrawal.
Under the new rules, businesses selling goods or services online must provide consumers with a clear and easy-to-use withdrawal function directly on their websites. This function should be clearly visible and accessible within the same online interface where the purchase is made, allowing consumers to conveniently exercise their right to withdraw from a sales contract.
The updated requirements mean that consumers must be able to complete and submit a withdrawal request entirely online, without the need to send emails or contact customer service separately. Once submitted, the system must immediately confirm receipt of the request through an on-screen message, ensuring transparency and reassurance for the consumer.
Additionally, online platforms must include a feature allowing users to confirm that their withdrawal request has been successfully submitted. Traders are also required to follow up with an acknowledgement on a durable medium, such as email, clearly indicating the date and time the withdrawal request was received.
These measures are designed to make it easier for consumers to cancel online purchases, ensuring that withdrawing from a contract is as straightforward as entering into one.
For further guidance on the new requirements, online sellers are encouraged to contact the Office for Consumer Affairs.
