{"id":5949,"date":"2026-05-11T07:50:04","date_gmt":"2026-05-11T05:50:04","guid":{"rendered":"https:\/\/mccaa.org.mt\/consumer-handbook\/"},"modified":"2026-08-13T13:43:39","modified_gmt":"2026-08-13T11:43:39","slug":"consumer-handbook","status":"publish","type":"page","link":"https:\/\/mccaa.org.mt\/mt\/consumer-handbook\/","title":{"rendered":"Gwida g\u0127all-Konsumatur"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5949\" class=\"elementor elementor-5949 elementor-1206\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32b304e e-flex e-con-boxed tm-col-stretched-none tm-bg-color-over-image e-con e-parent\" data-id=\"32b304e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb70771 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"eb70771\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"358\" height=\"286\" src=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/hero-banner-2.png\" class=\"attachment-large size-large wp-image-2416\" alt=\"\" srcset=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/hero-banner-2.png 358w, https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/hero-banner-2-300x240.png 300w\" sizes=\"(max-width: 358px) 100vw, 358px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a65c2d elementor-widget elementor-widget-heading\" data-id=\"2a65c2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Gwida g\u0127all-Konsumatur<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3562372 elementor-icon-list--layout-inline elementor-mobile-align-center elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3562372\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/mccaa.org.mt\/mt\/consumer-handbook\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"6\" height=\"9\" viewBox=\"0 0 6 9\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0.147008 0.146894C0.193454 0.10033 0.24863 0.0633873 0.309375 0.0381809C0.37012 0.0129744 0.435241 5.69147e-08 0.501008 5.61304e-08C0.566775 5.53461e-08 0.631896 0.0129744 0.692641 0.0381809C0.753386 0.0633873 0.808562 0.10033 0.855008 0.146894L5.20801 4.50089L0.855008 8.85489C0.761121 8.94878 0.633784 9.00152 0.501008 9.00152C0.368232 9.00152 0.240895 8.94878 0.147008 8.85489C0.0531212 8.76101 0.000376804 8.63367 0.000376803 8.50089C0.000376801 8.36812 0.0531212 8.24078 0.147008 8.14689L3.79401 4.50089L0.147008 0.854894C0.100445 0.808448 0.0635023 0.753272 0.0382958 0.692527C0.0130892 0.631782 0.000114448 0.566661 0.000114447 0.500894C0.000114446 0.435126 0.0130892 0.370005 0.0382957 0.30926C0.0635023 0.248515 0.100445 0.193339 0.147008 0.146894Z\" fill=\"white\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Servizzi g\u0127all-Konsumatur<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/mccaa.org.mt\/mt\/consumer-handbook\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"6\" height=\"9\" viewBox=\"0 0 6 9\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0.147008 0.146894C0.193454 0.10033 0.24863 0.0633873 0.309375 0.0381809C0.37012 0.0129744 0.435241 5.69147e-08 0.501008 5.61304e-08C0.566775 5.53461e-08 0.631896 0.0129744 0.692641 0.0381809C0.753386 0.0633873 0.808562 0.10033 0.855008 0.146894L5.20801 4.50089L0.855008 8.85489C0.761121 8.94878 0.633784 9.00152 0.501008 9.00152C0.368232 9.00152 0.240895 8.94878 0.147008 8.85489C0.0531212 8.76101 0.000376804 8.63367 0.000376803 8.50089C0.000376801 8.36812 0.0531212 8.24078 0.147008 8.14689L3.79401 4.50089L0.147008 0.854894C0.100445 0.808448 0.0635023 0.753272 0.0382958 0.692527C0.0130892 0.631782 0.000114448 0.566661 0.000114447 0.500894C0.000114446 0.435126 0.0130892 0.370005 0.0382957 0.30926C0.0635023 0.248515 0.100445 0.193339 0.147008 0.146894Z\" fill=\"white\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Gwida g\u0127all-Konsumatur<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-df2b0a1 e-flex e-con-boxed tm-col-stretched-none tm-bg-color-over-image e-con e-parent\" data-id=\"df2b0a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12d6f33 elementor-widget elementor-widget-mccaa_section_tabs\" data-id=\"12d6f33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"mccaa_section_tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <section class=\"mccaa-section-tabs\" data-widget-uid=\"stw_12d6f33\">\n\n                <div class=\"st-left-cont\">\n\n                    \n                    <div class=\"st-render-content\">\n                                                    <h1>Prezzijiet<\/h1>\n                            \n<p class=\"wp-block-paragraph\">Il-konsumaturi g\u0127andhom id-dritt li jir\u010bievu informazzjoni adegwata u korretta dwar il-prezz tal-o\u0121\u0121etti murija g\u0127all-bejg\u0127, ming\u0127ajr il-\u0127tie\u0121a li jistaqsu g\u0127al assistenza.<\/p>\n\n<p class=\"wp-block-paragraph\">Il-prezz indikat g\u0127andu jkun il-prezz finali tal-bejg\u0127, inklu\u017c il-VAT u kwalunkwe taxxa jew \u0127las ie\u0127or (e\u017c. \u0127lasijiet tal-kunsinna).<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Obbligi tan-negozjant<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">In-negozjanti li jbig\u0127u o\u0121\u0121etti lill-konsumaturi fuq ba\u017ci ta\u2019 bejg\u0127 bl-imnut g\u0127andhom dawn l-obbligi:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Juru b\u2019mod \u010bar il-prezz tal-o\u0121\u0121etti g\u0127all-bejg\u0127;<\/li>\n\n\n\n<li>Juru b\u2019mod \u010bar fil-post tan-negozju tag\u0127hom kampjun ta\u2019 kull tip, daqs, g\u0127amla jew marka ta\u2019 o\u0121\u0121etti fil-\u0127a\u017cna, b\u2019tikketta li turi l-prezz;<\/li>\n\n\n\n<li>Juru b\u2019mod \u010bar fil-post tan-negozju tag\u0127hom kampjun ta\u2019 kull tip, daqs, g\u0127amla jew marka ta\u2019 o\u0121\u0121etti fil-\u0127a\u017cna, b\u2019tikketta li turi l-prezz;<\/li>\n\n\n\n<li>Meta jkun hemm aktar minn o\u0121\u0121ett wie\u0127ed tal-istess tip, daqs, g\u0127amla jew marka, huwa bi\u017c\u017cejjed li l-prezz jintwera fuq wie\u0127ed biss minn dawn l-o\u0121\u0121etti;<\/li>\n\n\n\n<li>L-o\u0121\u0121etti murija fil-vetrini tal-\u0127wienet g\u0127andhom ukoll ikunu indikati bil-prezz finali tal-bejg\u0127.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Avvi\u017ci ta\u2019 tnaqqis fil-prezz<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Meta l-bejjieg\u0127a j\u0127abbru tnaqqis fil-prezz, g\u0127andhom juru b\u2019mod \u010bar il-prezz pre\u010bedenti, li g\u0127andu jkun l-inqas prezz li kien applikat fl-a\u0127\u0127ar tletin (30) jum qabel l-iskont.<br\/>Pere\u017cempju, jekk \u0121akketta kienet ipprezzata \u20ac50 g\u0127al \u0127afna mix-xahar i\u017cda waqt offerta promozzjonali tqassret g\u0127al \u20ac40, il-prezz pre\u010bedenti g\u0127al kwalunkwe skont \u0121did g\u0127andu jkun \u20ac40 u mhux \u20ac50.  <\/p>\n\n<p class=\"wp-block-paragraph\">Barra minn hekk, jekk il-\u0127anut jirreklama skont ta\u2019 20%, it-tnaqqis g\u0127andu ji\u0121i kkalkolat fuq l-inqas prezz pre\u010bedenti, li f\u2019dan il-ka\u017c huwa \u20ac40.<\/p>\n\n<p class=\"wp-block-paragraph\">Fil-ka\u017c ta\u2019 skontijiet progressivi, il-prezz pre\u010bedenti g\u0127andu jkun il-prezz qabel l-ewwel tnaqqis.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Prodotti mibjug\u0127a skont il-pi\u017c jew il-volum<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">G\u0127al o\u0121\u0121etti mibjug\u0127a skont il-pi\u017c jew il-volum g\u0127andhom jintwerew \u017cew\u0121 prezzijiet:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Il-prezz attwali, ji\u0121ifieri l-prezz g\u0127al kwantit\u00e0 partikolari tal-o\u0121\u0121ett;<\/li>\n\n\n\n<li>Il-prezz tal-unit\u00e0, ji\u0121ifieri l-prezz finali ta\u2019 kilogramm wie\u0127ed, litru wie\u0127ed, metru wie\u0127ed, metru kwadru wie\u0127ed jew metru kubu wie\u0127ed tal-o\u0121\u0121etti.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Il-prezz tal-unit\u00e0 jista\u2019 jintwera f\u2019format i\u017cg\u0127ar mill-prezz attwali, i\u017cda xorta g\u0127andu jkun \u010bar u fa\u010bli biex jinqara.<\/p>\n\n<p class=\"wp-block-paragraph\">Il-prezzijiet tal-unit\u00e0 jippermettu lill-konsumaturi jqabblu l-prezzijiet b\u2019mod aktar fa\u010bli billi jqabblu l-ispi\u017ca ta\u2019 kilo wie\u0127ed jew litru wie\u0127ed ta\u2019 prodotti simili.<\/p>\n\n<p class=\"wp-block-paragraph\">Prodotti ppakkjati minn qabel<\/p>\n\n<p class=\"wp-block-paragraph\">In-negozjanti li jbig\u0127u o\u0121\u0121etti ppakkjati minn qabel, inklu\u017ci prodotti tal-ikel, g\u0127andhom juru kemm il-prezz tal-bejg\u0127 kif ukoll il-prezz tal-unit\u00e0 tal-prodott.<\/p>\n\n<p class=\"wp-block-paragraph\">Il-prezz tal-unit\u00e0 ta\u2019 prodotti solidi tal-ikel ippakkjati minn qabel u ppre\u017centati f\u2019mezz likwidu g\u0127andu jirreferi g\u0127all-pi\u017c tal-prodott solidu ming\u0127ajr il-likwidu li fih ikun jinsab.<\/p>\n\n<p class=\"wp-block-paragraph\">Meta jintrabat prezz tal-unit\u00e0 mal-pi\u017c nett ta\u2019 tali prodotti, g\u0127andu jkun indikat b\u2019mod \u010bar liema prezz tal-unit\u00e0 jirreferi g\u0127all-pi\u017c nett imnixxef u liema jirreferi g\u0127all-pi\u017c nett totali tal-prodott.<\/p>\n\n<p class=\"wp-block-paragraph\">E\u017cenzjonijiet<\/p>\n\n<p class=\"wp-block-paragraph\">Il-bejjieg\u0127a mhumiex legalment obbligati jindikaw il-prezzijiet fis-sitwazzjonijiet li \u0121ejjin:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Meta l-o\u0121\u0121etti jinbieg\u0127u g\u0127all-bejg\u0127 mill-\u0121did, b\u0127al meta distributur ibig\u0127 lil \u0127anut bl-imnut;<\/li>\n\n\n\n<li>Meta l-o\u0121\u0121etti jing\u0127ataw b\u0127ala parti minn servizz, pere\u017cempju prodotti tax-xag\u0127ar u\u017cati f\u2019salon tax-xag\u0127ar jew partijiet u\u017cati f\u2019tiswija ta\u2019 karozza;<\/li>\n\n\n\n<li>O\u0121\u0121etti mibjug\u0127a f\u2019irkant jew fil-bejg\u0127 ta\u2019 opri tal-arti jew antikitajiet;<\/li>\n\n\n\n<li>Reklamar ta\u2019 o\u0121\u0121etti, sakemm il-bejjieg\u0127a volontarjament ma jidde\u010bidux li jindikaw prezz, f\u2019liema ka\u017c g\u0127andhom juru b\u2019mod \u010bar il-prezz finali.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Nuqqas ta\u2019 konformit\u00e0 mar-regolamenti<\/p>\n\n<p class=\"wp-block-paragraph\">In-nuqqas ta\u2019 konformit\u00e0 ma\u2019 dawn ir-regolamenti jikkostitwixxi reat.<\/p>\n\n<p class=\"wp-block-paragraph\">Kull persuna li tinstab \u0127atja hija so\u0121\u0121etta g\u0127al multa ta\u2019 mhux inqas minn \u20ac150 u mhux aktar minn \u20ac1,500 fil-ka\u017c ta\u2019 l-ewwel kundanna, u minn \u20ac200 sa \u20ac2,000 fil-ka\u017c tat-tieni kundanna jew kundanni sussegwenti.<\/p>\n\n<p class=\"wp-block-paragraph\">Mal-kundanna, il-qorti tordna l-pubblikazzjoni tas-sentenza f\u2019\u0121urnal jew \u0121urnali ta\u2019 kuljum. Id-Direttur \u0120enerali tal-Uffi\u010b\u010bju g\u0127all-Affarijiet tal-Konsumatur jippubblika wkoll id-de\u010bi\u017cjoni tal-qorti fuq is-sit web tal-MCCAA.  <\/p>\n\n<p class=\"wp-block-paragraph\">In-negozjanti huma wkoll responsabbli g\u0127al kwalunkwe ksur imwettaq minn persuni fl-impjieg tag\u0127hom. <\/p>\n\n<p class=\"wp-block-paragraph\">Jekk il-prezzijiet ma jkunux murija jew ikunu indikati b\u2019mod \u017cbaljat, il-konsumaturi jistg\u0127u jirrappurtaw dawn il-ksur lill-Uffi\u010b\u010bju g\u0127all-Affarijiet tal-Konsumatur billi j\u010bemplu 2395 2000 jew billi jibag\u0127tu rapport permezz tal-formola Flag a Concern. mccaa.org.mt\/home\/infringement.<\/p>\n\n<p class=\"wp-block-paragraph\">Id-Direttorat tal-Infurzar huwa responsabbli mill-infurzar ta\u2019 dawn ir-regolamenti u jwettaq spezzjonijiet regolari biex ji\u017cgura li l-prezzijiet ikunu murija b\u2019mod \u010bar, bla ambigwitajiet, fa\u010bli biex ji\u0121u identifikati, u inklussivi tal-VAT u kwalunkwe taxxa jew \u0127las applikabbli ie\u0127or.<br\/>Dan id-Direttorat jimmonitorja wkoll il-prezzijiet tal-prodotti tal-konsum ta\u2019 kuljum fuq ba\u017ci ta\u2019 kull xahar f\u2019supermarkets, \u0127wienet tal-kantuniera, bi\u010b\u010beriji, negozji tal-bejg\u0127 tal-alko\u0127ol u bejjieg\u0127a tal-\u0127ut, sabiex ikun jista\u2019 jsegwi l-varjazzjonijiet fil-prezzijiet minn xahar g\u0127all-ie\u0127or. Barra minn hekk, il-prezzijiet tal-frott u l-\u0127axix ji\u0121u mmonitorjati kull xahar permezz ta\u2019 basket fiss ta\u2019 prodotti mi\u0121bura ming\u0127and \u0127wienet tal-\u0127axix u s-supermarkets.  <\/p>\n\n<p class=\"wp-block-paragraph\">Bejn Marzu u Lulju ta\u2019 kull sena, id-Direttorat iwettaq monitora\u0121\u0121 kull \u0127mistax f\u2019negozji li jbig\u0127u apparat elettriku kbir (white goods) sabiex jivverifika li l-iskontijiet tal-fieri tal-kummer\u010b ikunu \u0121enwini. Azzjoni immedjata tittie\u0127ed kontra n-negozjanti li illegalment i\u017cidu l-prezzijiet qabel l-iskont sabiex iqarqu bil-konsumaturi b\u2019talbiet foloz ta\u2019 skont. <\/p>\n\n<p class=\"wp-block-paragraph\">Isiru wkoll spezzjonijiet sta\u0121jonali matul il-bejg\u0127 ta\u2019 Jannar u tas-sajf biex ji\u0121i \u017cgurat li l-prezzijiet reklamati jirriflettu r-rati skontati reali. L-uffi\u010bjali jivverifikaw li l-prezzijiet ikunu murija b\u2019mod \u010bar ming\u0127ajr ma l-konsumaturi jkollhom g\u0127alfejn jikkalkolaw l-iskonti huma stess, u li l-konsumaturi j\u017commu d-drittijiet tag\u0127hom g\u0127al ritorn jew rifu\u017cjoni f\u2019ka\u017c ta\u2019 prodotti difettu\u017ci. <\/p>\n\n<p class=\"wp-block-paragraph\">Matul l-ista\u0121un tas-sajf, l-ispezzjonijiet ji\u0121u esti\u017ci wkoll g\u0127al \u0127wienet li jbig\u0127u jew jikru tag\u0127mir tal-isports tal-ilma, kif ukoll g\u0127al kioski mal-bajjiet u kioski tal-festi tar-ra\u0127al, sabiex ji\u0121i \u017cgurat li l-prezzijiet ikunu indikati b\u2019mod korrett u \u010bar.<\/p>\n                                            <\/div>\n\n                <\/div>\n\n                <div class=\"st-right-cont\">\n\n                    <h3>Taqsimiet<\/h3>\n\n                    <div class=\"st-section-tab\">\n\n                        \n                            \n                                <div class=\"tab-button\">\n                                    <button\n                                        type=\"button\"\n                                        class=\"st-tab-btn active\"\n                                        data-post=\"5850\">\n                                        <span class=\"st-tab-btn-label\">Prezzijiet<\/span>\n                                        <span class=\"st-tab-btn-arrow\">\n                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"19\" viewBox=\"0 0 13 19\" fill=\"none\">\n                                                <path d=\"M12.3311 9.50003L9.50115 6.67035L2.83178 -4.15226e-07L0.000212546 2.82975L6.67144 9.50003L0.000211963 16.1703L2.83178 19L9.50115 12.3299L12.3311 9.50003Z\" fill=\"#CB904D\" \/>\n                                            <\/svg>\n                                        <\/span>\n                                    <\/button>\n\n                                                                    <\/div>\n\n                                <template class=\"st-tab-template\" data-post=\"5850\">\n                                    <h1>Prezzijiet<\/h1>\n                                    \n<p class=\"wp-block-paragraph\">Il-konsumaturi g\u0127andhom id-dritt li jir\u010bievu informazzjoni adegwata u korretta dwar il-prezz tal-o\u0121\u0121etti murija g\u0127all-bejg\u0127, ming\u0127ajr il-\u0127tie\u0121a li jistaqsu g\u0127al assistenza.<\/p>\n\n<p class=\"wp-block-paragraph\">Il-prezz indikat g\u0127andu jkun il-prezz finali tal-bejg\u0127, inklu\u017c il-VAT u kwalunkwe taxxa jew \u0127las ie\u0127or (e\u017c. \u0127lasijiet tal-kunsinna).<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Obbligi tan-negozjant<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">In-negozjanti li jbig\u0127u o\u0121\u0121etti lill-konsumaturi fuq ba\u017ci ta\u2019 bejg\u0127 bl-imnut g\u0127andhom dawn l-obbligi:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Juru b\u2019mod \u010bar il-prezz tal-o\u0121\u0121etti g\u0127all-bejg\u0127;<\/li>\n\n\n\n<li>Juru b\u2019mod \u010bar fil-post tan-negozju tag\u0127hom kampjun ta\u2019 kull tip, daqs, g\u0127amla jew marka ta\u2019 o\u0121\u0121etti fil-\u0127a\u017cna, b\u2019tikketta li turi l-prezz;<\/li>\n\n\n\n<li>Juru b\u2019mod \u010bar fil-post tan-negozju tag\u0127hom kampjun ta\u2019 kull tip, daqs, g\u0127amla jew marka ta\u2019 o\u0121\u0121etti fil-\u0127a\u017cna, b\u2019tikketta li turi l-prezz;<\/li>\n\n\n\n<li>Meta jkun hemm aktar minn o\u0121\u0121ett wie\u0127ed tal-istess tip, daqs, g\u0127amla jew marka, huwa bi\u017c\u017cejjed li l-prezz jintwera fuq wie\u0127ed biss minn dawn l-o\u0121\u0121etti;<\/li>\n\n\n\n<li>L-o\u0121\u0121etti murija fil-vetrini tal-\u0127wienet g\u0127andhom ukoll ikunu indikati bil-prezz finali tal-bejg\u0127.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Avvi\u017ci ta\u2019 tnaqqis fil-prezz<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Meta l-bejjieg\u0127a j\u0127abbru tnaqqis fil-prezz, g\u0127andhom juru b\u2019mod \u010bar il-prezz pre\u010bedenti, li g\u0127andu jkun l-inqas prezz li kien applikat fl-a\u0127\u0127ar tletin (30) jum qabel l-iskont.<br\/>Pere\u017cempju, jekk \u0121akketta kienet ipprezzata \u20ac50 g\u0127al \u0127afna mix-xahar i\u017cda waqt offerta promozzjonali tqassret g\u0127al \u20ac40, il-prezz pre\u010bedenti g\u0127al kwalunkwe skont \u0121did g\u0127andu jkun \u20ac40 u mhux \u20ac50.  <\/p>\n\n<p class=\"wp-block-paragraph\">Barra minn hekk, jekk il-\u0127anut jirreklama skont ta\u2019 20%, it-tnaqqis g\u0127andu ji\u0121i kkalkolat fuq l-inqas prezz pre\u010bedenti, li f\u2019dan il-ka\u017c huwa \u20ac40.<\/p>\n\n<p class=\"wp-block-paragraph\">Fil-ka\u017c ta\u2019 skontijiet progressivi, il-prezz pre\u010bedenti g\u0127andu jkun il-prezz qabel l-ewwel tnaqqis.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Prodotti mibjug\u0127a skont il-pi\u017c jew il-volum<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">G\u0127al o\u0121\u0121etti mibjug\u0127a skont il-pi\u017c jew il-volum g\u0127andhom jintwerew \u017cew\u0121 prezzijiet:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Il-prezz attwali, ji\u0121ifieri l-prezz g\u0127al kwantit\u00e0 partikolari tal-o\u0121\u0121ett;<\/li>\n\n\n\n<li>Il-prezz tal-unit\u00e0, ji\u0121ifieri l-prezz finali ta\u2019 kilogramm wie\u0127ed, litru wie\u0127ed, metru wie\u0127ed, metru kwadru wie\u0127ed jew metru kubu wie\u0127ed tal-o\u0121\u0121etti.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Il-prezz tal-unit\u00e0 jista\u2019 jintwera f\u2019format i\u017cg\u0127ar mill-prezz attwali, i\u017cda xorta g\u0127andu jkun \u010bar u fa\u010bli biex jinqara.<\/p>\n\n<p class=\"wp-block-paragraph\">Il-prezzijiet tal-unit\u00e0 jippermettu lill-konsumaturi jqabblu l-prezzijiet b\u2019mod aktar fa\u010bli billi jqabblu l-ispi\u017ca ta\u2019 kilo wie\u0127ed jew litru wie\u0127ed ta\u2019 prodotti simili.<\/p>\n\n<p class=\"wp-block-paragraph\">Prodotti ppakkjati minn qabel<\/p>\n\n<p class=\"wp-block-paragraph\">In-negozjanti li jbig\u0127u o\u0121\u0121etti ppakkjati minn qabel, inklu\u017ci prodotti tal-ikel, g\u0127andhom juru kemm il-prezz tal-bejg\u0127 kif ukoll il-prezz tal-unit\u00e0 tal-prodott.<\/p>\n\n<p class=\"wp-block-paragraph\">Il-prezz tal-unit\u00e0 ta\u2019 prodotti solidi tal-ikel ippakkjati minn qabel u ppre\u017centati f\u2019mezz likwidu g\u0127andu jirreferi g\u0127all-pi\u017c tal-prodott solidu ming\u0127ajr il-likwidu li fih ikun jinsab.<\/p>\n\n<p class=\"wp-block-paragraph\">Meta jintrabat prezz tal-unit\u00e0 mal-pi\u017c nett ta\u2019 tali prodotti, g\u0127andu jkun indikat b\u2019mod \u010bar liema prezz tal-unit\u00e0 jirreferi g\u0127all-pi\u017c nett imnixxef u liema jirreferi g\u0127all-pi\u017c nett totali tal-prodott.<\/p>\n\n<p class=\"wp-block-paragraph\">E\u017cenzjonijiet<\/p>\n\n<p class=\"wp-block-paragraph\">Il-bejjieg\u0127a mhumiex legalment obbligati jindikaw il-prezzijiet fis-sitwazzjonijiet li \u0121ejjin:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Meta l-o\u0121\u0121etti jinbieg\u0127u g\u0127all-bejg\u0127 mill-\u0121did, b\u0127al meta distributur ibig\u0127 lil \u0127anut bl-imnut;<\/li>\n\n\n\n<li>Meta l-o\u0121\u0121etti jing\u0127ataw b\u0127ala parti minn servizz, pere\u017cempju prodotti tax-xag\u0127ar u\u017cati f\u2019salon tax-xag\u0127ar jew partijiet u\u017cati f\u2019tiswija ta\u2019 karozza;<\/li>\n\n\n\n<li>O\u0121\u0121etti mibjug\u0127a f\u2019irkant jew fil-bejg\u0127 ta\u2019 opri tal-arti jew antikitajiet;<\/li>\n\n\n\n<li>Reklamar ta\u2019 o\u0121\u0121etti, sakemm il-bejjieg\u0127a volontarjament ma jidde\u010bidux li jindikaw prezz, f\u2019liema ka\u017c g\u0127andhom juru b\u2019mod \u010bar il-prezz finali.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Nuqqas ta\u2019 konformit\u00e0 mar-regolamenti<\/p>\n\n<p class=\"wp-block-paragraph\">In-nuqqas ta\u2019 konformit\u00e0 ma\u2019 dawn ir-regolamenti jikkostitwixxi reat.<\/p>\n\n<p class=\"wp-block-paragraph\">Kull persuna li tinstab \u0127atja hija so\u0121\u0121etta g\u0127al multa ta\u2019 mhux inqas minn \u20ac150 u mhux aktar minn \u20ac1,500 fil-ka\u017c ta\u2019 l-ewwel kundanna, u minn \u20ac200 sa \u20ac2,000 fil-ka\u017c tat-tieni kundanna jew kundanni sussegwenti.<\/p>\n\n<p class=\"wp-block-paragraph\">Mal-kundanna, il-qorti tordna l-pubblikazzjoni tas-sentenza f\u2019\u0121urnal jew \u0121urnali ta\u2019 kuljum. Id-Direttur \u0120enerali tal-Uffi\u010b\u010bju g\u0127all-Affarijiet tal-Konsumatur jippubblika wkoll id-de\u010bi\u017cjoni tal-qorti fuq is-sit web tal-MCCAA.  <\/p>\n\n<p class=\"wp-block-paragraph\">In-negozjanti huma wkoll responsabbli g\u0127al kwalunkwe ksur imwettaq minn persuni fl-impjieg tag\u0127hom. <\/p>\n\n<p class=\"wp-block-paragraph\">Jekk il-prezzijiet ma jkunux murija jew ikunu indikati b\u2019mod \u017cbaljat, il-konsumaturi jistg\u0127u jirrappurtaw dawn il-ksur lill-Uffi\u010b\u010bju g\u0127all-Affarijiet tal-Konsumatur billi j\u010bemplu 2395 2000 jew billi jibag\u0127tu rapport permezz tal-formola Flag a Concern. mccaa.org.mt\/home\/infringement.<\/p>\n\n<p class=\"wp-block-paragraph\">Id-Direttorat tal-Infurzar huwa responsabbli mill-infurzar ta\u2019 dawn ir-regolamenti u jwettaq spezzjonijiet regolari biex ji\u017cgura li l-prezzijiet ikunu murija b\u2019mod \u010bar, bla ambigwitajiet, fa\u010bli biex ji\u0121u identifikati, u inklussivi tal-VAT u kwalunkwe taxxa jew \u0127las applikabbli ie\u0127or.<br\/>Dan id-Direttorat jimmonitorja wkoll il-prezzijiet tal-prodotti tal-konsum ta\u2019 kuljum fuq ba\u017ci ta\u2019 kull xahar f\u2019supermarkets, \u0127wienet tal-kantuniera, bi\u010b\u010beriji, negozji tal-bejg\u0127 tal-alko\u0127ol u bejjieg\u0127a tal-\u0127ut, sabiex ikun jista\u2019 jsegwi l-varjazzjonijiet fil-prezzijiet minn xahar g\u0127all-ie\u0127or. Barra minn hekk, il-prezzijiet tal-frott u l-\u0127axix ji\u0121u mmonitorjati kull xahar permezz ta\u2019 basket fiss ta\u2019 prodotti mi\u0121bura ming\u0127and \u0127wienet tal-\u0127axix u s-supermarkets.  <\/p>\n\n<p class=\"wp-block-paragraph\">Bejn Marzu u Lulju ta\u2019 kull sena, id-Direttorat iwettaq monitora\u0121\u0121 kull \u0127mistax f\u2019negozji li jbig\u0127u apparat elettriku kbir (white goods) sabiex jivverifika li l-iskontijiet tal-fieri tal-kummer\u010b ikunu \u0121enwini. Azzjoni immedjata tittie\u0127ed kontra n-negozjanti li illegalment i\u017cidu l-prezzijiet qabel l-iskont sabiex iqarqu bil-konsumaturi b\u2019talbiet foloz ta\u2019 skont. <\/p>\n\n<p class=\"wp-block-paragraph\">Isiru wkoll spezzjonijiet sta\u0121jonali matul il-bejg\u0127 ta\u2019 Jannar u tas-sajf biex ji\u0121i \u017cgurat li l-prezzijiet reklamati jirriflettu r-rati skontati reali. L-uffi\u010bjali jivverifikaw li l-prezzijiet ikunu murija b\u2019mod \u010bar ming\u0127ajr ma l-konsumaturi jkollhom g\u0127alfejn jikkalkolaw l-iskonti huma stess, u li l-konsumaturi j\u017commu d-drittijiet tag\u0127hom g\u0127al ritorn jew rifu\u017cjoni f\u2019ka\u017c ta\u2019 prodotti difettu\u017ci. <\/p>\n\n<p class=\"wp-block-paragraph\">Matul l-ista\u0121un tas-sajf, l-ispezzjonijiet ji\u0121u esti\u017ci wkoll g\u0127al \u0127wienet li jbig\u0127u jew jikru tag\u0127mir tal-isports tal-ilma, kif ukoll g\u0127al kioski mal-bajjiet u kioski tal-festi tar-ra\u0127al, sabiex ji\u0121i \u017cgurat li l-prezzijiet ikunu indikati b\u2019mod korrett u \u010bar.<\/p>\n                                <\/template>\n\n                                \n                            \n                        \n                            \n                                <div class=\"tab-button\">\n                                    <button\n                                        type=\"button\"\n                                        class=\"st-tab-btn \"\n                                        data-post=\"5854\">\n                                        <span class=\"st-tab-btn-label\">Xiri<\/span>\n                                        <span class=\"st-tab-btn-arrow\">\n                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"19\" viewBox=\"0 0 13 19\" fill=\"none\">\n                                                <path d=\"M12.3311 9.50003L9.50115 6.67035L2.83178 -4.15226e-07L0.000212546 2.82975L6.67144 9.50003L0.000211963 16.1703L2.83178 19L9.50115 12.3299L12.3311 9.50003Z\" fill=\"#CB904D\" \/>\n                                            <\/svg>\n                                        <\/span>\n                                    <\/button>\n\n                                                                    <\/div>\n\n                                <template class=\"st-tab-template\" data-post=\"5854\">\n                                    <h1>Xiri<\/h1>\n                                    \n<p class=\"wp-block-paragraph\"><strong>O\u0121\u0121etti<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Il-konsumaturi jixtru diversi o\u0121\u0121etti u servizzi sabiex jissodisfaw il-\u0127ti\u0121ijiet ta\u2019 kuljum tag\u0127hom. Filwaqt li l-bi\u010b\u010ba l-kbira tat-tran\u017cazzjonijiet isiru ming\u0127ajr problemi, kultant jistg\u0127u jinqalg\u0127u diffikultajiet. G\u0127alhekk huwa importanti li l-konsumaturi jkunu jafu kemm id-drittijiet kif ukoll ir-responsabbiltajiet tag\u0127hom sabiex isolvu l-problemi malajr u b\u2019inqas tbatija possibbli. <\/p>\n\n<p class=\"wp-block-paragraph\">Skont l-Att dwar l-Affarijiet tal-Konsumatur, \u201co\u0121\u0121etti\u201d huma definiti b\u0127ala kwalunkwe proprjet\u00e0 mobbli, kemm jekk tan\u0121ibbli kif ukoll jekk intan\u0121ibbli, mixtrija minn bejjieg\u0127 professjonali g\u0127all-u\u017cu personali mill-konsumaturi.<\/p>\n\n<p class=\"wp-block-paragraph\">Garanzija Legali<\/p>\n\n<p class=\"wp-block-paragraph\">Ir-Regolamenti dwar il-Bejg\u0127 ta\u2019 O\u0121\u0121etti lill-Konsumaturi, skont l-Att dwar l-Affarijiet tal-Konsumatur, jistabbilixxu li l-o\u0121\u0121etti mibjug\u0127a lill-konsumaturi g\u0127andhom jikkonformaw mal-kuntratt tal-bejg\u0127 u g\u0127andhom ji\u0121u pprovduti skont il-kriterji su\u0121\u0121ettivi u o\u0121\u0121ettivi li \u0121ejjin.<\/p>\n\n<p class=\"wp-block-paragraph\">Fir-rigward tal-kriterji su\u0121\u0121ettivi, l-o\u0121\u0121etti g\u0127andhom jikkonformaw mad-deskrizzjoni, it-tip, il-kwantit\u00e0 u l-kwalit\u00e0, u jkollhom il-funzjonalit\u00e0, il-kompatibbilt\u00e0 u l-karatteristi\u010bi mwieg\u0127da. G\u0127andhom ikunu adattati g\u0127al kwalunkwe skop spe\u010bifiku li jkun \u0121ie mg\u0127arraf lill-bejjieg\u0127 u a\u010b\u010bettat minnu qabel il-konklu\u017cjoni tal-bejg\u0127. <\/p>\n\n<p class=\"wp-block-paragraph\">L-o\u0121\u0121etti g\u0127andhom ukoll ji\u0121u pprovduti bl-a\u010b\u010bessorji u l-istruzzjonijiet kollha kif stipulat fil-kuntratt tal-bejg\u0127. Fil-ka\u017c ta\u2019 o\u0121\u0121etti b\u2019elementi di\u0121itali, dawn g\u0127andhom jinkludu l-a\u0121\u0121ornamenti me\u0127tie\u0121a kollha. <\/p>\n\n<p class=\"wp-block-paragraph\">Fir-rigward tal-kriterji o\u0121\u0121ettivi, l-o\u0121\u0121etti g\u0127andhom ja\u0127dmu kif mistenni g\u0127all-iskop tipiku tag\u0127hom u jkunu konsistenti mal-kwalit\u00e0 u d-deskrizzjoni ta\u2019 kwalunkwe kampjun muri lill-konsumaturi. G\u0127andhom jinkludu l-a\u010b\u010bessorji u l-istruzzjonijiet kollha li normalment huma mistennija, u ja\u0127dmu b\u2019mod normali g\u0127at-tip tag\u0127hom, inklu\u017c f\u2019dak li g\u0127andu x\u2019jaqsam mad-durabbilt\u00e0, il-funzjonalit\u00e0, il-kompatibbilt\u00e0 u s-sigurt\u00e0. <\/p>\n\n<p class=\"wp-block-paragraph\">O\u0121\u0121etti b\u2019elementi di\u0121itali<\/p>\n\n<p class=\"wp-block-paragraph\">Fil-ka\u017c ta\u2019 o\u0121\u0121etti mibjug\u0127a b\u2019elementi di\u0121itali, il-bejjieg\u0127 huwa responsabbli li ji\u017cgura li l-konsumatur ji\u0121i infurmat u pprovdut bl-a\u0121\u0121ornamenti me\u0127tie\u0121a biex l-o\u0121\u0121etti mixtrija jibqg\u0127u konformi mal-kuntratt tal-bejg\u0127, g\u0127all-perjodu ta\u2019 \u017cmien li l-konsumatur jista\u2019 ra\u0121onevolment jistenna, skont it-tip u l-iskop tal-o\u0121\u0121etti u l-elementi di\u0121itali.<\/p>\n\n<p class=\"wp-block-paragraph\">Rimedji Legali<\/p>\n\n<p class=\"wp-block-paragraph\">Meta dawn ir-rekwi\u017citi legali ma jintla\u0127qux, il-konsumaturi jistg\u0127u jitolbu rimedju ming\u0127ajr \u0127las ming\u0127and il-bejjieg\u0127. Il-konsumaturi huma l-ewwel intitolati li l-o\u0121\u0121etti jitwasslu f\u2019konformit\u00e0 permezz ta\u2019 tiswija jew sostituzzjoni. Dawn ir-rimedji g\u0127andhom jing\u0127ataw fi \u017cmien ra\u0121onevoli u ming\u0127ajr ma jikkaw\u017caw inkonvenjent sinifikanti lill-konsumaturi, filwaqt li jitqiesu n-natura tal-o\u0121\u0121etti u l-iskop li g\u0127alih il-konsumaturi je\u0127tie\u0121uhom.  <\/p>\n\n<p class=\"wp-block-paragraph\">Tnaqqis proporzjonat fil-prezz jew it-terminazzjoni tal-kuntratt tal-bejg\u0127 jistg\u0127u jintalbu f\u2019sitwazzjonijiet fejn in-negozjant ma jkunx jista\u2019 jwettaq it-tiswija jew is-sostituzzjoni fi \u017cmien ra\u0121onevoli jew ming\u0127ajr ma jikkaw\u017ca inkonvenjent sinifikanti lill-konsumaturi. It-terminazzjoni tal-kuntratt tal-bejg\u0127 jew rifu\u017cjoni parzjali jistg\u0127u wkoll jintg\u0127a\u017clu meta l-problema tal-prodott tkun ta\u2019 natura serja u fejn il-bejjieg\u0127 jirrifjuta li jipprovdi tiswija jew sostituzzjoni ming\u0127ajr \u0127las.  <\/p>\n\n<p class=\"wp-block-paragraph\">Kuntratt ta\u2019 bejg\u0127 ma jistax ji\u0121i tterminat meta n-nuqqas ta\u2019 konformit\u00e0 jkun minuri jew insinifikanti.<\/p>\n\n<p class=\"wp-block-paragraph\">Limitu ta\u2019 \u017cmien ta\u2019 sentejn<\/p>\n\n<p class=\"wp-block-paragraph\">Il-limitu ta\u2019 \u017cmien g\u0127all-konsumaturi biex jitolbu dawn ir-rimedji huwa ta\u2019 sentejn mid-data tax-xiri tal-o\u0121\u0121etti. Dan il-perjodu ta\u2019 sentejn ji\u0121i sospi\u017c g\u0127at-tul ta\u017c-\u017cmien li jie\u0127u biex il-bejjieg\u0127 u l-konsumatur isolvu t-tilwima u ji\u0121i pprovdut rimedju xieraq lill-konsumatur. G\u0127al o\u0121\u0121etti b\u2019elementi di\u0121itali li jinvolvu provvista kontinwa g\u0127al aktar minn sentejn, il-perjodu ta\u2019 responsabbilt\u00e0 huwa l-istess b\u0127all-perjodu tal-provvista.  <\/p>\n\n<p class=\"wp-block-paragraph\">Meta o\u0121\u0121etti jinstabu difettu\u017ci fl-ewwel sena, huwa pre\u017cunt li kienu difettu\u017ci fil-mument tal-bejg\u0127, sakemm dan ma ji\u0121ix ippruvat mod ie\u0127or mill-bejjieg\u0127 jew sakemm din il-pre\u017cunzjoni ma tkunx inkompatibbli man-natura tal-o\u0121\u0121etti u d-difett. <\/p>\n\n<p class=\"wp-block-paragraph\">Il-konsumaturi huma obbligati jinfurmaw lill-bejjieg\u0127a b\u2019mod bil-miktub dwar kwalunkwe nuqqas ta\u2019 konformit\u00e0 fi \u017cmien xahrejn mid-data li fiha jindunaw bil-problema.<\/p>\n\n<p class=\"wp-block-paragraph\">Installazzjoni \u017bbaljata<\/p>\n\n<p class=\"wp-block-paragraph\">Installazzjoni \u017cbaljata tal-prodott, fejn l-installazzjoni ma tifformax parti mill-kuntratt tal-bejg\u0127, te\u017centa lill-bejjieg\u0127a mir-responsabbilt\u00e0. Fil-ka\u017c ta\u2019 o\u0121\u0121etti b\u2019elementi di\u0121itali, il-bejjieg\u0127a mhumiex responsabbli g\u0127al kwalunkwe nuqqas ta\u2019 konformit\u00e0 meta jkun il-konsumatur li jonqos milli jinstalla l-a\u0121\u0121ornamenti pprovduti mill-bejjieg\u0127. Madankollu, il-bejjieg\u0127 g\u0127andu jinforma b\u2019mod korrett lill-konsumatur dwar id-disponibbilt\u00e0 tal-a\u0121\u0121ornament u l-konsegwenzi jekk dan l-a\u0121\u0121ornament ma ji\u0121ix installat.  <\/p>\n\n<p class=\"wp-block-paragraph\">Garanzija Kummer\u010bjali<\/p>\n\n<p class=\"wp-block-paragraph\">Garanzija kummer\u010bjali hija garanzija volontarja addizzjonali mog\u0127tija lill-konsumaturi min-negozjanti meta jbig\u0127u \u010berti prodotti. Ladarba ting\u0127ata, issir legalment vinkolanti u infurzabbli. Din ma tissostitwixxix il-garanzija legali i\u017cda g\u0127andha tipprovdi benefi\u010b\u010bji addizzjonali lill-konsumaturi.  <\/p>\n\n<p class=\"wp-block-paragraph\">Garanzija kummer\u010bjali g\u0127andha ting\u0127ata bil-miktub, b\u2019lingwa \u010bara u sempli\u010bi, bil-Malti jew bl-Ingli\u017c, u g\u0127andha tinkludi l-informazzjoni li \u0121ejja:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>L-isem u l-indirizz tal-garanti; jekk dan ma jkunx spe\u010bifikat, il-bejjieg\u0127 li jkun \u0127are\u0121 il-garanzija huwa responsabbli legalment g\u0127aliha; <\/li>\n\n\n\n<li>Deskrizzjoni \u010bara tal-o\u0121\u0121etti jew tas-servizzi koperti; <\/li>\n\n\n\n<li>It-tul ta\u2019 \u017cmien tal-garanzija u d-data tal-bidu tag\u0127ha; <\/li>\n\n\n\n<li>L-iskop territorjali tag\u0127ha, fejn applikabbli; <\/li>\n\n\n\n<li>Ir-rimedji disponibbli f\u2019ka\u017c ta\u2019 difetti u l-pro\u010bedura biex issir talba; <\/li>\n\n\n\n<li>Jekk il-garanzija hijiex trasferibbli; jekk dan ma jkunx spe\u010bifikat, titqies li hija trasferibbli lis-sidien sussegwenti. <\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Jekk prodott ji\u0121i rritornat g\u0127al tiswija jew sostituzzjoni ta\u0127t il-garanzija kummer\u010bjali, il-perjodu tal-garanzija ji\u0121i esti\u017c awtomatikament bit-tul ta\u017c-\u017cmien li l-o\u0121\u0121etti jibqg\u0127u fil-pussess tal-garanti.<\/p>\n\n<p class=\"wp-block-paragraph\">Meta prodotti ji\u0121u sostitwiti ming\u0127ajr \u0127las ta\u0127t garanzija, il-garanzija ori\u0121inali mog\u0127tija lill-konsumaturi meta nxtraw il-prodotti tibqa\u2019 tapplika g\u0127all-prodott sostitwit. Dan japplika wkoll meta prodotti ji\u0121u sostitwiti matul il-perjodu ta\u2019 sentejn tal-garanzija legali.  <\/p>\n\n<p class=\"wp-block-paragraph\">Meta prodotti ji\u0121u sostitwiti ming\u0127ajr \u0127las ta\u0127t garanzija, il-garanzija ori\u0121inali mog\u0127tija lill-konsumaturi meta nxtraw il-prodotti tibqa\u2019 tapplika g\u0127all-prodott sostitwit. Dan japplika wkoll meta prodotti ji\u0121u sostitwiti matul il-perjodu ta\u2019 sentejn tal-garanzija legali.  <\/p>\n\n<p class=\"wp-block-paragraph\">Jekk garanzija kummer\u010bjali tissemma f\u2019reklam, tibqa\u2019 legalment vinkolanti anke jekk ma tkunx inklu\u017ca fil-kuntratt tal-bejg\u0127. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Servizzi<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Il-konsumaturi jistg\u0127u jkollhom b\u017conn firxa ta\u2019 servizzi minn \u017cmien g\u0127al \u017cmien. Dawn jistg\u0127u jinkludu l-kiri ta\u2019 professjonisti biex iwettqu kompiti spe\u010bifi\u010bi, b\u0127al plamers, madumara, teknici ta\u2019 apparat domestiku jew mekkaniks tal-karozzi. Il-konsumaturi jistg\u0127u wkoll jinga\u0121\u0121aw professjonisti b\u0127ad-disinjaturi ta\u2019 \u0121ewwa jew l-arkitetti g\u0127al servizzi spe\u010bjalizzati.   <\/p>\n\n<p class=\"wp-block-paragraph\">Ir-responsabbiltajiet tal-konsumaturi<\/p>\n\n<p class=\"wp-block-paragraph\">Qabel ma jinga\u0121\u0121aw lil xi \u0127add biex iwettaq xog\u0127ol jew servizz spe\u010bifiku, jew qabel ma jid\u0127lu f\u2019kuntratt vinkolanti ma\u2019 fornitur ta\u2019 servizzi, il-konsumaturi g\u0127andhom numru ta\u2019 responsabbiltajiet. Dawn jinkludu: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>li jduru fost diversi fornituri u jqabblu l-kotazzjonijiet; <\/li>\n\n\n\n<li>li jevalwaw il-kwalit\u00e0 u r-reputazzjoni tal-fornituri tas-servizzi; <\/li>\n\n\n\n<li>li jitolbu kwotazzjoni dettaljata bil-miktub; <\/li>\n\n\n\n<li>li jistaqsu dwar it-termini tal-\u0127las.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Informazzjoni li g\u0127andha tkun inklu\u017ca f\u2019ftehim ta\u2019 servizz<\/p>\n\n<p class=\"wp-block-paragraph\">Ladarba tintg\u0127a\u017cel persuna jew kumpanija biex tipprovdi servizz, kwalunkwe ftehim verbali g\u0127andu jitqieg\u0127ed bil-miktub. Kuntratti b\u0127al dawn g\u0127andhom jinkludu: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>l-isem, l-indirizz u n-numru tat-telefon tal-fornitur tas-servizz; <\/li>\n\n\n\n<li>deskrizzjoni dettaljata tas-servizz; <\/li>\n\n\n\n<li>id-data jew il-perjodu ta\u2019 \u017cmien g\u0127at-tlestija tax-xog\u0127ol;<\/li>\n\n\n\n<li> id-data jew il-perjodu ta\u2019 \u017cmien g\u0127at-tlestija tax-xog\u0127ol; <\/li>\n\n\n\n<li>id-depo\u017citu m\u0127allas, fejn applikabbli; <\/li>\n\n\n\n<li>il-metodu tal-\u0127las; <\/li>\n\n\n\n<li>il-metodu tal-\u0127las;<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Aqra qabel tiffirma<\/p>\n\n<p class=\"wp-block-paragraph\">Jekk il-konsumaturi ji\u0121u ppre\u017centati b\u2019kuntratt standard g\u0127all-iffirmar, g\u0127andhom jaqraw bir-reqqa t-termini u l-kundizzjonijiet kollha. Kwalunkwe dispo\u017cizzjoni mhux \u010bara g\u0127andha ti\u0121i diskussa jew i\u010b\u010barata qabel l-iffirmar. <\/p>\n\n<p class=\"wp-block-paragraph\">Il-konsumaturi g\u0127andhom ukoll jippruvaw jer\u0121g\u0127u jinnegozjaw kwalunkwe terminu li ma jaqblux mieg\u0127u. Jekk il-kuntratt ji\u0121i emendat fi kwalunkwe stadju, kwalunkwe bidla g\u0127andha ti\u0121i ffirmata debitament mi\u017c-\u017cew\u0121 partijiet. <\/p>\n\n<p class=\"wp-block-paragraph\">Id-drittijiet tal-konsumaturi<\/p>\n\n<p class=\"wp-block-paragraph\">Il-konsumaturi huma intitolati jistennew li s-servizzi jitwettqu b\u2019kura u \u0127ila ra\u0121onevoli, bil-prezz miftiehem u fi\u017c-\u017cmien miftiehem jew, jekk dan ma jkunx spe\u010bifikat, fi \u017cmien ra\u0121onevoli.<\/p>\n\n<p class=\"wp-block-paragraph\">Fejn servizz ma jitwettaqx kif miftiehem jew ikun sodisfa\u010benti, il-konsumaturi g\u0127andhom jilmentaw minnufih u jitolbu rimedju. Kwalunkwe dewmien fit-tressiq ta\u2019 lment jista\u2019 jitqies b\u0127ala a\u010b\u010bettazzjoni tas-servizz mog\u0127ti, u potenzjalment jaffettwa d-dritt li jintalab rimedju jew kumpens. <\/p>\n\n<p class=\"wp-block-paragraph\">Il-konsumaturi m\u2019g\u0127andhomx jippruvaw isewwu huma stess xog\u0127ol difettu\u017c jew jinvolvu partijiet terzi qabel jinfurmaw lin-negozjant u jag\u0127tuh l-opportunit\u00e0 li jirrettifika l-problema ming\u0127ajr \u0127las. L-intervent ta\u2019 partijiet terzi g\u0127andu ji\u0121i kkunsidrat biss jekk in-negozjant jirrifjuta li ja\u010b\u010betta r-responsabbilt\u00e0. <\/p>\n\n<p class=\"wp-block-paragraph\">Kumpens<\/p>\n\n<p class=\"wp-block-paragraph\">Meta fornitur ta\u2019 servizz jew negozjant jirrifjuta r-responsabbilt\u00e0 wara li ji\u0121i infurmat bil-miktub dwar problema bis-servizz ipprovdut, il-konsumaturi jistg\u0127u jressqu talba g\u0127al kumpens.<\/p>\n\n<p class=\"wp-block-paragraph\">Il-kumpens g\u0127andu jkopri l-ispi\u017ca biex ji\u0121i inga\u0121\u0121at negozjant ie\u0127or sabiex jirrettifika l-problema, kif ukoll kwalunkwe spejje\u017c addizzjonali li jkunu saru b\u0127ala ri\u017cultat dirett tas-servizz difettu\u017c.<\/p>\n\n<p class=\"wp-block-paragraph\">Il-kumpens g\u0127andu jkopri l-ispi\u017ca biex ji\u0121i inga\u0121\u0121at negozjant ie\u0127or sabiex jirrettifika l-problema, kif ukoll kwalunkwe spejje\u017c addizzjonali li jkunu saru b\u0127ala ri\u017cultat dirett tas-servizz difettu\u017c.<\/p>\n                                <\/template>\n\n                                \n                            \n                        \n                            \n                                <div class=\"tab-button\">\n                                    <button\n                                        type=\"button\"\n                                        class=\"st-tab-btn \"\n                                        data-post=\"5839\">\n                                        <span class=\"st-tab-btn-label\">Pratti\u010bi kummer\u010bjali<\/span>\n                                        <span class=\"st-tab-btn-arrow\">\n                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"19\" viewBox=\"0 0 13 19\" fill=\"none\">\n                                                <path d=\"M12.3311 9.50003L9.50115 6.67035L2.83178 -4.15226e-07L0.000212546 2.82975L6.67144 9.50003L0.000211963 16.1703L2.83178 19L9.50115 12.3299L12.3311 9.50003Z\" fill=\"#CB904D\" \/>\n                                            <\/svg>\n                                        <\/span>\n                                    <\/button>\n\n                                                                    <\/div>\n\n                                <template class=\"st-tab-template\" data-post=\"5839\">\n                                    <h1>Pratti\u010bi kummer\u010bjali<\/h1>\n                                    \n<p class=\"wp-block-paragraph\">Il-pratti\u010bi kummer\u010bjali jkopru dak kollu li jag\u0127mel negozjant biex jippromwovi u jbig\u0127 prodotti jew servizzi \u2014 minn reklamar sal\u2011promozzjonijiet u tekniki tal\u2011bejg\u0127. Il\u2011Parti VII tal\u2011Att dwar l\u2011Affarijiet tal\u2011Konsumatur tiddeskrivi liema minn dawn il\u2011pratti\u010bi jitqiesu b\u0127ala in\u0121usti. Billi jipprojbixxi pratti\u010bi kummer\u010bjali in\u0121usti, il\u2011li\u0121i ti\u017cgura li n\u2011negozjanti jittrattaw lill\u2011konsumaturi b\u2019mod miftu\u0127 u veritier, u li l\u2011konsumaturi jing\u0127ataw l\u2011informazzjoni me\u0127tie\u0121a biex jag\u0127mlu g\u0127a\u017cliet liberi u g\u0127aqlin.  <\/p>\n\n<p class=\"wp-block-paragraph\">Prattika kummer\u010bjali titqies in\u0121usta jekk tnaqqas il\u2011kapa\u010bit\u00e0 tal\u2011konsumatur li jie\u0127u de\u010bi\u017cjoni infurmata jew twasslu jie\u0127u de\u010bi\u017cjoni li ma kienx jie\u0127u f\u2019\u010birkustanzi normali. Dawn il\u2011pratti\u010bi in\u0121usti \u0121eneralment ikunu jew qarrieqa jew aggressivi. <\/p>\n\n<p class=\"wp-block-paragraph\">Pratti\u010bi Kummer\u010bjali Qarrieqa<\/p>\n\n<p class=\"wp-block-paragraph\">Prattika kummer\u010bjali titqies qarrieqa meta negozjant ja\u0121ixxi b\u2019mod li jqarraq bil\u2011konsumaturi u jwassalhom jie\u0127du de\u010bi\u017cjoni ta\u2019 xiri li ma kinux jie\u0127du kieku ng\u0127ataw informazzjoni pre\u010bi\u017ca u kompluta. Din il\u2011qerq normalment tirri\u017culta minn dikjarazzjonijiet foloz, jew ommissjoni ta\u2019 informazzjoni importanti meta ji\u0121u promossi prodotti jew servizzi. <\/p>\n\n<p class=\"wp-block-paragraph\">Il\u2011li\u0121i telenka pratti\u010bi spe\u010bifi\u010bi li huma kklassifikati b\u0127ala qarrieqa u g\u0127alhekk ipprojbiti, fosthom:  <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Offerti \u201cb\u2019xejn\u201d foloz, fejn prodott ji\u0121i rreklamat b\u0127ala b\u2019xejn meta fil\u2011fatt ikun hemm \u0127las; <\/li>\n\n\n\n<li>Promozzjonijiet ta\u2019 premjijiet fejn ma te\u017cisti l-ebda premju \u0121enwin jew fejn il\u2011konsumatur irid i\u0127allas biex jakkwistah; <\/li>\n\n\n\n<li>Dikjarazzjonijiet foloz li prodotti jistg\u0127u jfejqu mard jew di\u017cabbiltajiet; <\/li>\n\n\n\n<li>Impressjoni falza li servizz ta\u2019 wara l\u2011bejg\u0127 huwa disponibbli fi Stat Membru ie\u0127or tal\u2011UE meta dan mhux minnu;<\/li>\n<\/ul>\n\n<ul class=\"wp-block-list\">\n<li>Dikjarazzjonijiet li prodott huwa disponibbli g\u0127al \u017cmien limitat meta dan ma jkunx il\u2011ka\u017c, bil\u2011g\u0127an li l-konsumaturi ji\u0121u m\u0121ieg\u0127la jixtru minnufih; <\/li>\n\n\n\n<li>Dikjarazzjonijiet li prodott huwa disponibbli g\u0127al \u017cmien limitat meta dan ma jkunx il\u2011ka\u017c, bil\u2011g\u0127an li l-konsumaturi ji\u0121u m\u0121ieg\u0127la jixtru minnufih;<\/li>\n\n\n\n<li>\u0126olqien ta\u2019 impressjoni falza li n\u2011negozjant qed ja\u0121ixxi b\u0127ala persuna privata u mhux fil\u2011kors tan\u2011negozju.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Prattika kummer\u010bjali titqies ukoll qarrieqa meta x\u2019aktarx tqarraq bil\u2011konsumatur medju, anke jekk l\u2011informazzjoni mog\u0127tija hija fattwalment korretta. Il\u2011\u201ckonsumatur medju\u201d huwa meqjus b\u0127ala persuna ra\u0121onevolment infurmata, osservanti u kawta. G\u0127alhekk, biex informazzjoni ma tkunx qarrieqa, trid tkun \u010bara, tinftiehem u mhux ambigwa.  <\/p>\n\n<p class=\"wp-block-paragraph\">Pratti\u010bi Kummer\u010bjali Aggressivi<\/p>\n\n<p class=\"wp-block-paragraph\">Prattika kummer\u010bjali tkun aggressiva meta negozjant ibe\u017c\u017ca\u2019, jhedded, jew japplika pressjoni \u017cejda biex jinfluwenza de\u010bi\u017cjoni ta\u2019 xiri li l\u2011konsumatur ma kienx jie\u0127u.<br\/>Dawn il\u2011pratti\u010bi jinkludu: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Tatti\u010bi tal\u2011bejg\u0127 intimidanti jew koer\u010bittivi; <\/li>\n\n\n\n<li>U\u017cu ta\u2019 m\u0121iba abbu\u017civa jew theddid; <\/li>\n\n\n\n<li>Sfruttament ta\u2019 konsumaturi vulnerabbli min\u0127abba l\u2011et\u00e0, kundizzjoni mentali jew fi\u017cika, jew ingenwit\u00e0.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Il\u2011li\u0121i tag\u0127ti wkoll e\u017cempji spe\u010bifi\u010bi ta\u2019 pratti\u010bi aggressivi, fosthom:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Meta negozjant jo\u0127loq l\u2011impressjoni li l\u2011konsumatur ma jistax jitlaq mill\u2011post sakemm jiffirma kuntratt; <\/li>\n\n\n\n<li>Meta negozjant jirrifjuta jitlaq mid\u2011dar tal\u2011konsumatur wara li jintalab jag\u0127mel dan; <\/li>\n\n\n\n<li>Meta konsumatur jittie\u0127ed f\u2019post imbieg\u0127ed ming\u0127ajr mezz apparenti biex jirritorna; <\/li>\n\n\n\n<li>Meta jing\u0127ad b\u2019mod espli\u010bitu lill\u2011konsumatur li x-xog\u0127ol tan\u2011negozjant ikun fil-periklu jekk ma jsirx xiri;<\/li>\n\n\n\n<li>Reklami li jinkora\u0121\u0121ixxu direttament lit\u2011tfal biex jixtru prodotti jew biex jipperswadu lill\u2011adulti jixtruhom g\u0127alihom.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Il-pratti\u010bi kummer\u010bjali in\u0121usti huma pprojbiti f\u2019kull tran\u017cazzjoni bejn negozjant u konsumatur, irrispettivament mit-tip ta\u2019 prodott jew servizz jew il-metodu tal-bejg\u0127 \u2014 wi\u010b\u010b imb wi\u010b\u010b, bit-telefown, online jew permezz ta\u2019 posta.<\/p>\n\n<p class=\"wp-block-paragraph\">Din il\u2011le\u0121islazzjoni hija mfassla spe\u010bifikament biex tipprote\u0121i l\u2011interessi ekonomi\u010bi tal\u2011konsumaturi. Kwistjonijiet o\u0127ra b\u0127as\u2011sa\u0127\u0127a, is\u2011sigurt\u00e0, preferenzi u d\u2011de\u010benza ma jaqg\u0127ux ta\u0127t l\u2011ambitu tag\u0127ha. <\/p>\n\n<p class=\"wp-block-paragraph\">Meta l\u2011konsumaturi jiltaqg\u0127u ma\u2019 pratti\u010bi kummer\u010bjali li huma qarrieqa jew aggressivi, jistg\u0127u jirrappurtawhom lill\u2011Uffi\u010b\u010bju g\u0127all\u2011Affarijiet tal\u2011Konsumatur fi \u0127dan l\u2011MCCAA.<\/p>\n                                <\/template>\n\n                                \n                            \n                        \n                            \n                                <div class=\"tab-button\">\n                                    <button\n                                        type=\"button\"\n                                        class=\"st-tab-btn \"\n                                        data-post=\"5841\">\n                                        <span class=\"st-tab-btn-label\">Kuntratti<\/span>\n                                        <span class=\"st-tab-btn-arrow\">\n                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"19\" viewBox=\"0 0 13 19\" fill=\"none\">\n                                                <path d=\"M12.3311 9.50003L9.50115 6.67035L2.83178 -4.15226e-07L0.000212546 2.82975L6.67144 9.50003L0.000211963 16.1703L2.83178 19L9.50115 12.3299L12.3311 9.50003Z\" fill=\"#CB904D\" \/>\n                                            <\/svg>\n                                        <\/span>\n                                    <\/button>\n\n                                                                    <\/div>\n\n                                <template class=\"st-tab-template\" data-post=\"5841\">\n                                    <h1>Kuntratti<\/h1>\n                                    \n<p class=\"wp-block-paragraph\">Kuntratti ta\u2019 xiri ta\u2019 prodott jew servizz huwa ftehim li jorbot legalment kemm lill-bejjieg\u0127 kif ukoll lill-konsumatur.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Termini tal-kuntratt<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">It-termini fil-kuntratti jistabbilixxu d-drittijiet u r-responsabbiltajiet li g\u0127andhom il-partijiet involuti. U\u0127ud mill-kuntratti li jsiru jkollhom termini u kundizzjonijiet standard li l-konsumaturi ji\u0121u mitluba jffirmaw g\u0127alihom.  <\/p>\n\n<p class=\"wp-block-paragraph\"> Drittijiet tal-konsumaturi<\/p>\n\n<p class=\"wp-block-paragraph\"> Kuntratti ta\u2019 xiri g\u0127andhom jinkludu din l-informazzjoni:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Il-karatteristi\u010bi ewlenin tal-prodott jew servizz mixtri;<\/li>\n\n\n\n<li>L-isem u d-dettalji tal-bejjieg\u0127 jew fornitur tas- servizz;<\/li>\n\n\n\n<li>Il-prezz finali;<\/li>\n\n\n\n<li>Meta applikabbli, l-arran\u0121ament ta\u2019 \u0127las u kunsinna;<\/li>\n\n\n\n<li>Meta applikabbli, it-tul tal-kuntratt u l-pro\u010bess li wiehed irid isegwi biex itemm il-kuntratt;<\/li>\n\n\n\n<li>Arran\u0121amenti o\u0127ra li jkunu \u0121ew mifthiema bil-fomm qabel ma jkun sar ilkuntratt.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Meta l-bejjieg\u0127a ma jimxux mat-termini kuntrattwali li jkunu qablu mag\u0127hom, ilkonsumaturi jkollhom id-dritt li jag\u0127\u017clu li jtemmu l-kuntratt u jitolbu l-flus li \u0127allsu lura.<\/p>\n\n<p class=\"wp-block-paragraph\">F\u2019ka\u017c fejn il-prodott jew servizz ma jkunx konformi mal-kuntratt tax-xiri, ilkonsumaturi jistg\u0127u jitolbu lill-bejjieg\u0127 sabiex jipprovdihom b\u2019rimedju b\u2019xejn.<\/p>\n\n<p class=\"wp-block-paragraph\"> Fejn ma jintla\u0127aqx ftehim il-konsumaturi jistg\u0127u jift\u0127u lment mal-Uffi\u010b\u010bju g\u0127all-Affarijiet tal-Konsumatur fi \u0127dan l-MCCAA.<\/p>\n\n<p class=\"wp-block-paragraph\">Responsabiltajiet tal-konsumaturi<\/p>\n\n<p class=\"wp-block-paragraph\">Il-konsumaturi huma responsabbli li jaqraw sew u jifhmu l-klawsoli tal-kuntratt qabel ma jiffirmawh. Jekk ikun hemm b\u017conn, il-konsumaturi g\u0127andhom isaqsu g\u0127al kopja tal-kuntratt sabiex jaqrawh bil-kwiet id-dar qabel jiffirmawh. <\/p>\n\n<p class=\"wp-block-paragraph\">Meta jkun hemm xi termini li mhumiex \u010bari, dawn g\u0127andhom ji\u0121u diskussi malbejjieg\u0127. Il-konsumaturi g\u0127andhom ikunu \u010berti li jekk isir xi tibdil fil-kuntratt, dan ikun iffirmat mill-bejjieg\u0127. <\/p>\n\n<p class=\"wp-block-paragraph\">Jekk ji\u0121i m\u0127allas xi depo\u017citu, il-konsumaturi g\u0127andhom ikunu \u010berti li jing\u0127ataw prova ta\u2019 \u0127las li jkun sar u li l-ammont li jkun t\u0127allas ji\u0121i mni\u017c\u017cel fil-kuntratt taxxiri.<\/p>\n\n<p class=\"wp-block-paragraph\">Il-konsumaturi g\u0127andhom jaraw li l-kundizzjonijiet li qablu fuqhom huma kollha mni\u017c\u017cla fil-kuntratt li jkun se ji\u0121i ffirmat.<\/p>\n\n<p class=\"wp-block-paragraph\">Il-konsumaturi g\u0127andhom jiftakru wkoll li ladarba l-bejg\u0127 ikun ikkonfermat, ma jistg\u0127ux jibdlu fehemthom. Jekk jag\u0127mlu dan, jaf ikollhom i\u0127allsu xi penali jew ikollhom i\u0127allsu l-ammont kollu li jkun \u0121ie mifthiem <\/p>\n\n<p class=\"wp-block-paragraph\">Termini kuntrattwali in\u0121usti<\/p>\n\n<p class=\"wp-block-paragraph\">Terminu f\u2019kuntratt jista\u2019 jitqies in\u0121ust jekk wa\u0127du jew flimkien ma\u2019 termini o\u0127ra flistess kuntratt, jo\u0127loq \u017cbilan\u010b sinifikanti bejn id-drittijiet u l-obligazzjonijiet li g\u0127andu l-konsumatur meta mqabbla ma\u2019 dawk tal-bejjieg\u0127 jew fornitur tasservizz.<\/p>\n\n<p class=\"wp-block-paragraph\">Terminu in\u0121ust jipprova jnaqqas jew ine\u0127\u0127i w\u0127ud mid-drittijiet legali li g\u0127andhom il-konsumaturi.<\/p>\n\n<p class=\"wp-block-paragraph\">Termini kuntrattwali in\u0121usti ma jorbtux legalment lill-konsumaturi u meta kuntratt ma jkunx jista\u2019 jkompli min\u0127abba dak l-istess terminu, il-kuntratt ma jibqax jorbot legalment.<\/p>\n\n<p class=\"wp-block-paragraph\"><em>Ezempji ta\u2018 termini kuntrattwali in\u0121usti<\/em><\/p>\n\n<p class=\"wp-block-paragraph\">Kuntratti jistg\u0127u jinkludu termini li:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>jillimitaw jew jeskludu l-obbligi tal-bejjieg\u0127 f\u2019kull sitwazzjoni possibbli;<\/li>\n\n\n\n<li>i\u0127allu lill-bejjieg\u0127 biss jittermina l-kuntratt tax-xiri;<\/li>\n\n\n\n<li>jippenalizzaw biss lill-konsumaturi f\u2019ka\u017c li jiksru xi terminu jew itemmu lkuntratt;<\/li>\n\n\n\n<li>i\u0127allu biss lill-bejjieg\u0127 jibdel xi termini fil-kuntratt ming\u0127ajr ma jag\u0127ti ra\u0121uni valida;<\/li>\n\n\n\n<li>jippermettu lill-bejjieg\u0127 jestendi b\u2019mod awtomatiku kuntratt li jkun g\u0127al \u017cmien fiss fejn il-konsumatur ma jindikax mod ie\u0127or;<\/li>\n\n\n\n<li>i\u0127allu lill-bejjieg\u0127 jg\u0127olli l-prezz wara li l-kuntratt ikun \u0121ie miftiehem u konklu\u017c;<\/li>\n\n\n\n<li>jag\u0127tu \u017cmien vera qasir li fih il-konsumatur jista\u2019 jav\u017ca lill-bejjieg\u0127 b\u2019xi difett;<\/li>\n\n\n\n<li>jitolbu lill-konsumatur i\u0127allas b\u2019kumpens lill-kummer\u010bjant ammont ta\u2019 flus li jkun sproporzjonalment g\u0127oli \u0127dejn il-valur tal-o\u0121\u0121etti jew servizzi mixtrija jew mikrija;<\/li>\n\n\n\n<li>jag\u0127tu d-dritt esklussiv lill-bejjieg\u0127 li jinterpreta kif irid u\u0127ud mill-klawsoli fil-kuntratt;<\/li>\n\n\n\n<li>i\u0127allu lill-bejjieg\u0127 ibiddel i\u017c-\u017cmien li fih jikkunsinna l-o\u0121\u0121etti jew jipprovdi s-servizz.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Huwa pprojbit ukoll li l-bejjieg\u0127a jorbtu lill-konsumaturi b\u2019termini li ma kellhom lebda opportunit\u00e0 li jkunu jafu bihom meta sar il-kuntratt tax-xiri.<\/p>\n\n<p class=\"wp-block-paragraph\">Termini inklu\u017ci f\u2019kuntratti mal-konsumaturi m\u2019g\u0127andhomx ikunu diffi\u010bli biex jinftiehmu u g\u0127andhom ikunu miktubin b\u2019mod \u010bar. Meta jkun hemm dubju dwar 4 it-tifsira ta\u2019 xi klawsola, g\u0127andha tittie\u0127ed it-tifsira l-iktar favorevoli g\u0127allkonsumatur. <\/p>\n\n<p class=\"wp-block-paragraph\"><em>Irrapporta termini kuntrattwali in\u0121usti<\/em><\/p>\n\n<p class=\"wp-block-paragraph\">Bejjieg\u0127a li g\u0127andhom termini kuntrattwali in\u0121usti jistg\u0127u ji\u0121u rrappurtati lillUffi\u010b\u010bju g\u0127all-Affarijiet tal-Konsumatur \u0121ewwa l-MCCAA.<\/p>\n                                <\/template>\n\n                                \n                            \n                        \n                            \n                                <div class=\"tab-button\">\n                                    <button\n                                        type=\"button\"\n                                        class=\"st-tab-btn \"\n                                        data-post=\"5849\">\n                                        <span class=\"st-tab-btn-label\">Metrolo\u0121ija legali<\/span>\n                                        <span class=\"st-tab-btn-arrow\">\n                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"19\" viewBox=\"0 0 13 19\" fill=\"none\">\n                                                <path d=\"M12.3311 9.50003L9.50115 6.67035L2.83178 -4.15226e-07L0.000212546 2.82975L6.67144 9.50003L0.000211963 16.1703L2.83178 19L9.50115 12.3299L12.3311 9.50003Z\" fill=\"#CB904D\" \/>\n                                            <\/svg>\n                                        <\/span>\n                                    <\/button>\n\n                                                                    <\/div>\n\n                                <template class=\"st-tab-template\" data-post=\"5849\">\n                                    <h1>Metrolo\u0121ija legali<\/h1>\n                                    \n<p class=\"wp-block-paragraph\">Kuljum, il-kejl jintu\u017ca biex jittie\u0127du de\u010bi\u017cjonijiet importanti li jaffettwaw lill-konsumaturi, lin-negozji u lill-awtoritajiet pubbli\u010bi. Mill-fjuwil li tixtri sal-pi\u017c tal-prodotti li t\u0127allas g\u0127alihom, il-kejl g\u0127andu rwol kru\u010bjali fil-benesseri ekonomiku u personali tag\u0127na. <\/p>\n\n<p class=\"wp-block-paragraph\">Sabiex is-so\u010bjet\u00e0 ta\u0127dem b\u2019mod xieraq, kul\u0127add g\u0127andu jkun jista\u2019 jafda r-ri\u017cultati tal-kejl. Il-konsumaturi je\u0127tie\u0121u assigurazzjoni li qed i\u0127allsu l-prezz korrett, in-negozji jiddependu fuq kompetizzjoni \u0121usta, u r-regolaturi g\u0127andhom ji\u017cguraw li l-li\u0121ijiet ji\u0121u applikati b\u2019mod korrett u trasparenti. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>X\u2019inhi l-Metrolo\u0121ija?<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Il-metrolo\u0121ija hija x-xjenza tal-kejl. Din tittratta: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>l-unitajiet tal-kejl (b\u0127al litri u kilogrammi),<\/li>\n\n\n\n<li>l-istrumenti tal-kejl (b\u0127al pompi tal-fjuwil u mi\u017cien),<\/li>\n\n\n\n<li>il-metodi u\u017cati biex jitwettaq il-kejl.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">L-g\u0127an tag\u0127ha huwa li ti\u017cgura li l-kejl ikun pre\u010bi\u017c, konsistenti u affidabbli, b\u2019mod partikolari f\u2019oqsma li jaffettwaw:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>il-kummer\u010b u n-negozju,<\/li>\n\n\n\n<li>is-sigurt\u00e0 u s-sa\u0127\u0127a pubblika,<\/li>\n\n\n\n<li>il-kontrolli tal-Istat,<\/li>\n\n\n\n<li>il-protezzjoni ambjentali.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>X\u2019inhi l-Metrolo\u0121ija Legali?<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Il-metrolo\u0121ija legali hija l-parti tal-metrolo\u0121ija li hija regolata bil-li\u0121i. Kejl ikollu importanza legali meta jaffettwa d-drittijiet jew l-interessi tal-konsumaturi jew tan-negozji, pere\u017cempju meta jintu\u017ca biex ji\u0121i ddeterminat il-prezz, il-kwantit\u00e0 jew il-kwalit\u00e0 ta\u2019 prodott jew servizz. <\/p>\n\n<p class=\"wp-block-paragraph\">Ori\u0121inarjament, il-metrolo\u0121ija legali \u017cviluppat biex tiggarantixxi kummer\u010b \u0121ust, i\u017cda llum tkopri bosta oqsma li jaffettwaw il-benesseri tas-so\u010bjet\u00e0. Tag\u0127mir ta\u2019 kejl pre\u010bi\u017c huwa essenzjali biex jipprote\u0121i lill-konsumaturi u biex ji\u017cgura kompetizzjoni \u0121usta bejn in-negozji. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Min huwa Responsabbli g\u0127all-Metrolo\u0121ija Legali f\u2019Malta?<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">F\u2019Malta, il-metrolo\u0121ija legali hija funzjoni tal-Istat u titwettaq mill-MCCAA.<\/p>\n\n<p class=\"wp-block-paragraph\">Il-metrolo\u0121ija legali tinkludi l-attivitajiet kollha fejn il-li\u0121i tistabbilixxi rekwi\u017citi dwar:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>il-kejl u l-unitajiet tal-kejl,<\/li>\n\n\n\n<li>l-istrumenti tal-kejl,<\/li>\n\n\n\n<li>il-metodi tal-kejl.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Dawn l-attivitajiet jitwettqu minn, jew f\u2019isem, l-awtoritajiet governattivi sabiex ji\u0121i \u017cgurat li r-ri\u017cultati tal-kejl ikunu affidabbli fi \u0127dan il-qafas regolatorju nazzjonali.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Liema Strumenti tal-Kejl ji\u0121u Kkontrollati?<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Mhux l-istrumenti tal-kejl kollha huma so\u0121\u0121etti g\u0127al kontroll legali. Il-prijorit\u00e0 ting\u0127ata lil strumenti li: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>huma ta\u2019 importanza ewlenija g\u0127all-konsumaturi,<\/li>\n\n\n\n<li>jippre\u017centaw riskju og\u0127la ta\u2019 u\u017cu \u0127a\u017cin jew abbu\u017c.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Abba\u017ci ta\u2019 dawn il-kriterji, numru ta\u2019 strumenti tal-kejl tqieg\u0127du ta\u0127t kontroll metrolo\u0121iku sa mill-2011. L-infurzar ta\u2019 dawn ir-regoli beda dak l-istess sena u qed ikompli jespandi hekk kif ji\u0121u rreklutati aktar uffi\u010bjali. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Oqsma Attwali ta\u2019 Kontroll u Verifika<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">L-oqsma ewlenin li b\u0127alissa huma koperti jinkludu:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>distributuri tal-fjuwil fl-istazzjonijiet kollha tal-fjuwil f\u2019Malta u G\u0127awdex,<\/li>\n\n\n\n<li>sistemi tal-u\u017cin u\u017cati fil-kummer\u010b bl-imnut, inklu\u017ci: <\/li>\n\n\n\n<li>o stazzjonijiet tal-u\u017cin tal-bagalji fl-Ajruport Internazzjonali ta\u2019 Malta,<\/li>\n\n\n\n<li>o servizzi ta\u2019 freight forwarding,<\/li>\n\n\n\n<li>o supermarkets.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Dawn l-istrumenti ji\u0121u kkontrollati b\u2019mod sistematiku sabiex ji\u0121i \u017cgurat li jissodisfaw ir-rekwi\u017citi legali tal-akkuratezza.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Qafas Legali<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">L-istrumenti tal-kejl koperti, id-data tal-bidu tal-kontrolli u l-frekwenza tal-verifiki huma stipulati fl-Avvi\u017c Legali 223 tal-2011.<\/p>\n                                <\/template>\n\n                                \n                            \n                        \n                            \n                                <div class=\"tab-button\">\n                                    <button\n                                        type=\"button\"\n                                        class=\"st-tab-btn \"\n                                        data-post=\"5852\">\n                                        <span class=\"st-tab-btn-label\">Xiri online<\/span>\n                                        <span class=\"st-tab-btn-arrow\">\n                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"19\" viewBox=\"0 0 13 19\" fill=\"none\">\n                                                <path d=\"M12.3311 9.50003L9.50115 6.67035L2.83178 -4.15226e-07L0.000212546 2.82975L6.67144 9.50003L0.000211963 16.1703L2.83178 19L9.50115 12.3299L12.3311 9.50003Z\" fill=\"#CB904D\" \/>\n                                            <\/svg>\n                                        <\/span>\n                                    <\/button>\n\n                                                                    <\/div>\n\n                                <template class=\"st-tab-template\" data-post=\"5852\">\n                                    <h1>Xiri online<\/h1>\n                                    \n<p class=\"wp-block-paragraph\">Ix-xiri online jipprovdi lill-konsumaturi konvenjenza, a\u010b\u010bess g\u0127al firxa wiesg\u0127a ta\u2019 prodotti u servizzi, u l-flessibbilt\u00e0 li jag\u0127mlu xiri fi kwalunkwe \u0127in.<\/p>\n\n<p class=\"wp-block-paragraph\">Madankollu, minkejja dawn il-vanta\u0121\u0121i, ix-xiri online j\u0121orr ukoll \u010berti riskji, fosthom problemi relatati mal-kwalit\u00e0 tal-prodotti, dewmien fil-kunsinna, frodi u diffikultajiet fir-ritorn tal-o\u0121\u0121etti. G\u0127al din ir-ra\u0121uni, il-konsumaturi huma m\u0127e\u0121\u0121a j\u0127arsu l-interessi finanzjarji tag\u0127hom billi jkunu konxji mid-drittijiet u l-obbligi legali tag\u0127hom meta jixtru online. <\/p>\n\n<p class=\"wp-block-paragraph\">Id-drittijiet applikabbli g\u0127al xiri online jkopru tran\u017cazzjonijiet mag\u0127mula kemm ma\u2019 bejjieg\u0127a online lokali kif ukoll ma\u2019 negozjanti stabbiliti f\u2019pajji\u017ci o\u0127ra tal-UE, u ji\u017cguraw livell konsistenti ta\u2019 protezzjoni tal-konsumatur fis-suq intern.<\/p>\n\n<p class=\"wp-block-paragraph\">Ix-xiri online huwa rregolat mir-Regolamenti dwar id-Drittijiet tal-Konsumatur, li jistabbilixxu l-qafas legali li jirregola l-bejg\u0127 mill-bog\u0127od, inklu\u017ci dispo\u017cizzjonijiet ewlenin dwar ir-rekwi\u017citi ta\u2019 informazzjoni, id-dritt ta\u2019 rtirar, l-obbligi tal-kunsinna u r-rimedji f\u2019ka\u017cijiet ta\u2019 o\u0121\u0121etti difettu\u017ci jew nuqqas ta\u2019 twettiq.<\/p>\n\n<p class=\"wp-block-paragraph\">Id-dritt ta\u2019 rtirar<\/p>\n\n<p class=\"wp-block-paragraph\">Meta jixtru o\u0121\u0121etti jew servizzi online, il-konsumaturi huma legalment intitolati g\u0127al perjodu ta\u2019 rtirar ta\u2019 14\u2011il jum. Matul dan il-perjodu, jistg\u0127u jibdlu fehmithom, jikkan\u010bellaw il-kuntratt u jitolbu rifu\u017cjoni ta\u2019 kwalunkwe \u0127las li jkun sar. <\/p>\n\n<p class=\"wp-block-paragraph\">Kif tikkan\u010bella bejg\u0127<\/p>\n\n<p class=\"wp-block-paragraph\">L-aktar mod effettiv biex t\u0127assar bejg\u0127 online huwa billi timla l-formola ta\u2019 rtirar ipprovduta mill-bejjieg\u0127 fil-mument tax-xiri jew billi ssegwi l-pro\u010bedura ta\u2019 kan\u010bellazzjoni stabbilita min-negozjant. Alternattivament, il-konsumaturi jistg\u0127u jikkan\u010bellaw billi jiktbu direttament lill-bejjieg\u0127 u jinfurmawh b\u2019mod \u010bar bl-intenzjoni tag\u0127hom li jirtiraw mill-kuntratt. <\/p>\n\n<p class=\"wp-block-paragraph\">Ir-ritorn ta\u2019 o\u0121\u0121etti mhux mixtieqa<\/p>\n\n<p class=\"wp-block-paragraph\">O\u0121\u0121etti mhux mixtieqa g\u0127andhom jer\u0121g\u0127u jitwasslu lill-bejjieg\u0127 fi \u017cmien 14\u2011il jum mid-data li fiha l-konsumatur jinforma lill-bejjieg\u0127 bid-de\u010bi\u017cjoni li jirtira mix-xiri.<\/p>\n\n<p class=\"wp-block-paragraph\">Qabel ma jirritornaw l-o\u0121\u0121etti, il-konsumaturi g\u0127andhom ji\u010b\u010bekkjaw jekk il-bejjieg\u0127 ipprovdiex istruzzjonijiet spe\u010bifi\u010bi dwar ir-ritorn. G\u0127alkemm l-o\u0121\u0121etti mhumiex obbligati ji\u0121u rritornati fl-ippakkjar ori\u0121inali tag\u0127hom, il-konsumaturi g\u0127andhom jie\u0127du \u0127sieb ra\u0121onevoli biex ji\u017cguraw li ma ji\u0121ux im\u0127assra waqt it-trasport, peress li jistg\u0127u jin\u017cammu responsabbli g\u0127al kwalunkwe \u0127sara. <\/p>\n\n<p class=\"wp-block-paragraph\">L-ispi\u017ca tar-ritorn ta\u2019 o\u0121\u0121etti mhux mixtieqa normalment tit\u0127allas mill-konsumatur. Madankollu, dan g\u0127andu jkun indikat b\u2019mod \u010bar fit-termini u l-kundizzjonijiet tal-bejg\u0127; inkella, l-ispi\u017ca taqa\u2019 fuq il-bejjieg\u0127. Fejn o\u0121\u0121etti ma jistg\u0127ux ra\u0121onevolment jintbag\u0127tu bil-posta, b\u0127all-o\u0121\u0121etti voluminu\u017ci, il-bejjieg\u0127 g\u0127andu jipprovdi informazzjoni dwar l-ispejje\u017c attwali tar-ritorn.  <\/p>\n\n<p class=\"wp-block-paragraph\">In-negozjant huwa obbligat jo\u0127ro\u0121 ir-rifu\u017cjoni fi \u017cmien 14\u2011il jum mid-data li fiha ji\u0121i infurmat bil-kan\u010bellazzjoni. Madankollu, sakemm in-negozjant ma joffrix li ji\u0121bor hu l-o\u0121\u0121etti, jista\u2019 j\u017comm ir-rifu\u017cjoni sakemm jir\u010bievi l-o\u0121\u0121etti jew sakemm ti\u0121i pprovduta prova tar-ritorn. <\/p>\n\n<p class=\"wp-block-paragraph\">E\u010b\u010bezzjonijiet g\u0127ad-dritt ta\u2019 rtirar<\/p>\n\n<p class=\"wp-block-paragraph\">\u010aertu xiri mhux kopert mid-dritt ta\u2019 rtirar. Dawn l-e\u010b\u010bezzjonijiet jinkludu: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>o\u0121\u0121etti mag\u0127mula skont l-ispe\u010bifikazzjonijiet tal-konsumatur jew o\u0121\u0121etti personalizzati b\u2019mod \u010bar;<\/li>\n\n\n\n<li>o\u0121\u0121etti li jit\u0127assru jew jiskadu malajr;<\/li>\n\n\n\n<li>o\u0121\u0121etti ssi\u0121illati li jkunu nfet\u0127u u li mhumiex adattati g\u0127ar-ritorn g\u0127al ra\u0121unijiet ta\u2019 sa\u0127\u0127a jew i\u0121jene;<\/li>\n\n\n\n<li>servizzi li jkunu di\u0121\u00e0 bdew, bil-kunsens tal-konsumatur, qabel it-tmiem tal-perjodu ta\u2019 rtirar;<\/li>\n\n\n\n<li>servizzi ta\u2019 log\u0127ob u lotterija;<\/li>\n\n\n\n<li>il-provvista ta\u2019 kontenut di\u0121itali mhux ipprovdut fuq mezz tan\u0121ibbli fejn it-twettiq ikun beda bil-kunsens espli\u010bitu tal-konsumatur;<\/li>\n\n\n\n<li>kuntratti konklu\u017ci f\u2019aste pubbli\u010bi; u<\/li>\n\n\n\n<li>il-provvista ta\u2019 akkomodazzjoni, trasport ta\u2019 o\u0121\u0121etti, kiri ta\u2019 karozzi, catering jew servizzi relatati mar-rikreazzjoni fejn ti\u0121i pprovduta data jew perjodu spe\u010bifiku ta\u2019 twettiq.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Id-dritt g\u0127al informazzjoni \u010bara<\/p>\n\n<p class=\"wp-block-paragraph\">Il-bejjieg\u0127a online huma obbligati jipprovdu lill-konsumaturi informazzjoni \u010bara u dettaljata qabel ma ji\u0121i konklu\u017c ix-xiri.<\/p>\n\n<p class=\"wp-block-paragraph\">In-negozjant g\u0127andu jikkomunika b\u2019mod \u010bar il-karatteristi\u010bi ewlenin tal-o\u0121\u0121etti jew servizzi, kif ukoll ismu u l-indirizz tieg\u0127u. Barra minn hekk, g\u0127andu jipprovdi l-prezz totali, inklu\u017ci t-taxxi u kwalunkwe \u0127las addizzjonali, flimkien mad-dettalji dwar il-metodu ta\u2019 \u0127las. <\/p>\n\n<p class=\"wp-block-paragraph\">G\u0127andha ting\u0127ata wkoll informazzjoni dwar l-arran\u0121amenti tal-kunsinna tal-o\u0121\u0121etti, jew dwar it-tempistika tat-twettiq tas-servizzi, skont il-ka\u017c. Meta rilevanti, g\u0127andha ti\u0121i spe\u010bifikata wkoll it-tul tal-kuntratt u l-kundizzjonijiet g\u0127at-terminazzjoni ta\u2019 kuntratti fit-tul jew indefiniti. <\/p>\n\n<p class=\"wp-block-paragraph\">Barra minn hekk, il-konsumaturi g\u0127andhom ji\u0121u infurmati b\u2019kwalunkwe dritt ta\u2019 rtirar applikabbli, bl-e\u017cistenza tal-garanzija legali ta\u2019 konformit\u00e0 u b\u2019kwalunkwe garanzija kummer\u010bjali jew servizzi wara l-bejg\u0127 disponibbli.<\/p>\n\n<p class=\"wp-block-paragraph\">Problemi fil-kunsinna<\/p>\n\n<p class=\"wp-block-paragraph\">O\u0121\u0121etti ordnati online g\u0127andhom jitwasslu sad-data stipulata fil-kuntratt tal-bejg\u0127. Jekk il-bejjieg\u0127 jonqos milli jissodisfa dan l-iskadenza, il-konsumatur jista\u2019 jikkan\u010bella l-ordni u jitlob rifu\u017cjoni s\u0127i\u0127a tal-\u0127lasijiet kollha li jkunu saru. <\/p>\n\n<p class=\"wp-block-paragraph\">Fejn ma jkunx \u0121ie miftiehem data ta\u2019 kunsinna, l-o\u0121\u0121etti g\u0127andhom jitwasslu fi \u017cmien 30 jum mid-data tax-xiri. Jekk il-kunsinna ma sse\u0127\u0127x f\u2019dan il-perjodu, il-konsumatur jista\u2019 jistabbilixxi skadenza addizzjonali g\u0127all-kunsinna. Jekk in-negozjant xorta ma jwassalx l-o\u0121\u0121etti f\u2019dan il-perjodu esti\u017c, il-konsumatur jista\u2019 jikkan\u010bella l-kuntratt.  <\/p>\n\n<p class=\"wp-block-paragraph\">Il-konsumaturi g\u0127andhom ukoll id-dritt li jikkan\u010bellaw il-kuntratt jekk il-bejjieg\u0127 jinfurmahom li l-kunsinna mhux ser issir jew li m\u2019g\u0127adhiex possibbli.<\/p>\n\n<p class=\"wp-block-paragraph\">Id-dritt g\u0127al rimedju<\/p>\n\n<p class=\"wp-block-paragraph\">Jekk prodott mixtri online jinstab difettu\u017c jew mhux kif deskritt fil-mument tal-bejg\u0127, il-konsumaturi huma intitolati g\u0127all-istess drittijiet legali b\u0127allikieku xtraw minn \u0127anut fi\u017ciku. Dan jinkludi d-dritt li jitolbu rimedju, li jista\u2019 jikkonsisti f\u2019tiswija jew sostituzzjoni, jew, fejn xieraq, rifu\u017cjoni parzjali jew s\u0127i\u0127a. <\/p>\n\n<p class=\"wp-block-paragraph\">Il-bejjieg\u0127a online, b\u0127al kwalunkwe negozjanti o\u0127ra, jibqg\u0127u responsabbli g\u0127ad-difetti li jsiru evidenti fi \u017cmien sentejn mid-data tax-xiri.<\/p>\n\n<p class=\"wp-block-paragraph\">Pariri dwar is-sikurezza tax-xiri online g\u0127all-konsumaturi<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Qabel ma jag\u0127mlu xiri, il-konsumaturi g\u0127andhom dejjem jivverifikaw min hu l-bejjieg\u0127. G\u0127andhom jirri\u010berkaw il-kredibbilt\u00e0, ir-reputazzjoni u r-revi\u017cjonijiet tal-klijenti fuq siti indipendenti.  <\/li>\n\n\n\n<li>Ji\u017cguraw li l-bejjieg\u0127 jipprovdi dettalji ta\u2019 kuntatt \u010bari u indirizz fi\u017ciku, kif me\u0127tie\u0121 mil-li\u0121i dwar il-konsumatur. <\/li>\n\n\n\n<li>Fuq suq online (online marketplaces), il-konsumaturi g\u0127andhom ji\u010b\u010bekkjaw jekk il-bejjieg\u0127 huwiex negozjant professjonali jew persuna privata, peress li l-li\u0121i tal-protezzjoni tal-konsumatur ma tapplikax g\u0127all-bejg\u0127 bejn persuni privati.<\/li>\n\n\n\n<li>Ir-revi\u017cjonijiet g\u0127andhom ji\u0121u evalwati b\u2019attenzjoni, b\u2019mod partikolari dawk relatati mal-kwalit\u00e0 tal-prodott, l-e\u017cattezza tad-deskrizzjonijiet u l-prestazzjoni tal-kunsinna.<\/li>\n\n\n\n<li>Metodi ta\u2019 \u0127las siguri b\u0127all-karti tal-kreditu jew pjattaformi affidabbli g\u0127andhom ji\u0121u ppreferuti, filwaqt li t-trasferimenti bankarji \u0121eneralment g\u0127andhom ji\u0121u evitati.<\/li>\n\n\n\n<li>Il-konsumaturi g\u0127andhom ji\u017cguraw li s-sit web huwa sigur qabel ma jda\u0127\u0127lu d-dettalji tal-\u0127las billi ji\u010b\u010bekkjaw g\u0127al \u201chttps\u201d u simbolu ta\u2019 katnazz. <\/li>\n\n\n\n<li>It-tran\u017cazzjonijiet tal-\u0127las g\u0127andhom ji\u0121u mmonitorjati, u kwalunkwe \u0127las mhux awtorizzat g\u0127andu ji\u0121i rrappurtat immedjatament lill-bank. <\/li>\n\n\n\n<li>It-termini u l-kundizzjonijiet tal-bejg\u0127 g\u0127andhom jinqraw bir-reqqa, inklu\u017ca l-informazzjoni dwar il-kunsinna, ir-ritorni, il-garanziji, il-metodi ta\u2019 \u0127las u d-drittijiet ta\u2019 rtirar. <\/li>\n\n\n\n<li>Id-dokumentazzjoni relevanti kollha, inklu\u017ci konfermi tal-ordnijiet, ri\u010bevuti u korrispondenza, g\u0127andhom jin\u017cammu b\u0127ala prova tax-xiri. <\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">F\u2019ka\u017c ta\u2019 problemi, il-konsumaturi g\u0127andhom l-ewwel jikkuntattjaw lill-bejjieg\u0127 biex ifittxu soluzzjoni, u jekk il-kwistjoni ma ti\u0121ix solvuta, jistg\u0127u jressqu l-ilment mal-MCCAA (g\u0127al bejjieg\u0127a lokali) jew <a href=\"https:\/\/eccnetmalta.gov.mt\/\">i\u010b-\u010aentru Ewropew tal-Konsumatur ta\u2019 Malta (g\u0127al negozjanti bba\u017cati fl-UE).<\/a><\/p>\n                                <\/template>\n\n                                \n                            \n                        \n                            \n                                <div class=\"tab-button\">\n                                    <button\n                                        type=\"button\"\n                                        class=\"st-tab-btn \"\n                                        data-post=\"5857\">\n                                        <span class=\"st-tab-btn-label\">Drittijiet tal-vja\u0121\u0121aturi<\/span>\n                                        <span class=\"st-tab-btn-arrow\">\n                                            <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"19\" viewBox=\"0 0 13 19\" fill=\"none\">\n                                                <path d=\"M12.3311 9.50003L9.50115 6.67035L2.83178 -4.15226e-07L0.000212546 2.82975L6.67144 9.50003L0.000211963 16.1703L2.83178 19L9.50115 12.3299L12.3311 9.50003Z\" fill=\"#CB904D\" \/>\n                                            <\/svg>\n                                        <\/span>\n                                    <\/button>\n\n                                                                            <div class=\"st-child-tabs\" data-parent=\"5857\">\n                                                                                            <button\n                                                    type=\"button\"\n                                                    class=\"st-child-tab-btn\"\n                                                    data-post=\"5858\">\n                                                    <span class=\"st-child-tab-label\">Drittijiet tal-passi\u0121\u0121ieri fuq l-art<\/span>\n                                                    <span class=\"st-tab-btn-arrow\">\n                                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"19\" viewBox=\"0 0 13 19\" fill=\"none\">\n                                                            <path d=\"M12.3311 9.50003L9.50115 6.67035L2.83178 -4.15226e-07L0.000212546 2.82975L6.67144 9.50003L0.000211963 16.1703L2.83178 19L9.50115 12.3299L12.3311 9.50003Z\" fill=\"#CB904D\" \/>\n                                                        <\/svg>\n                                                    <\/span>\n                                                <\/button>\n                                                                                            <button\n                                                    type=\"button\"\n                                                    class=\"st-child-tab-btn\"\n                                                    data-post=\"5859\">\n                                                    <span class=\"st-child-tab-label\">Pakketti tal-ivvja\u0121\u0121ar<\/span>\n                                                    <span class=\"st-tab-btn-arrow\">\n                                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"19\" viewBox=\"0 0 13 19\" fill=\"none\">\n                                                            <path d=\"M12.3311 9.50003L9.50115 6.67035L2.83178 -4.15226e-07L0.000212546 2.82975L6.67144 9.50003L0.000211963 16.1703L2.83178 19L9.50115 12.3299L12.3311 9.50003Z\" fill=\"#CB904D\" \/>\n                                                        <\/svg>\n                                                    <\/span>\n                                                <\/button>\n                                                                                            <button\n                                                    type=\"button\"\n                                                    class=\"st-child-tab-btn\"\n                                                    data-post=\"5860\">\n                                                    <span class=\"st-child-tab-label\">Drittijiet tal-passi\u0121\u0121ieri bil-ferrovija<\/span>\n                                                    <span class=\"st-tab-btn-arrow\">\n                                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"19\" viewBox=\"0 0 13 19\" fill=\"none\">\n                                                            <path d=\"M12.3311 9.50003L9.50115 6.67035L2.83178 -4.15226e-07L0.000212546 2.82975L6.67144 9.50003L0.000211963 16.1703L2.83178 19L9.50115 12.3299L12.3311 9.50003Z\" fill=\"#CB904D\" \/>\n                                                        <\/svg>\n                                                    <\/span>\n                                                <\/button>\n                                                                                            <button\n                                                    type=\"button\"\n                                                    class=\"st-child-tab-btn\"\n                                                    data-post=\"5861\">\n                                                    <span class=\"st-child-tab-label\">Drittijiet tal-passi\u0121\u0121ieri bil-ba\u0127ar<\/span>\n                                                    <span class=\"st-tab-btn-arrow\">\n                                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"19\" viewBox=\"0 0 13 19\" fill=\"none\">\n                                                            <path d=\"M12.3311 9.50003L9.50115 6.67035L2.83178 -4.15226e-07L0.000212546 2.82975L6.67144 9.50003L0.000211963 16.1703L2.83178 19L9.50115 12.3299L12.3311 9.50003Z\" fill=\"#CB904D\" \/>\n                                                        <\/svg>\n                                                    <\/span>\n                                                <\/button>\n                                                                                            <button\n                                                    type=\"button\"\n                                                    class=\"st-child-tab-btn\"\n                                                    data-post=\"5900\">\n                                                    <span class=\"st-child-tab-label\">Drittijiet tal-passi\u0121\u0121ieri bl-ajru<\/span>\n                                                    <span class=\"st-tab-btn-arrow\">\n                                                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"19\" viewBox=\"0 0 13 19\" fill=\"none\">\n                                                            <path d=\"M12.3311 9.50003L9.50115 6.67035L2.83178 -4.15226e-07L0.000212546 2.82975L6.67144 9.50003L0.000211963 16.1703L2.83178 19L9.50115 12.3299L12.3311 9.50003Z\" fill=\"#CB904D\" \/>\n                                                        <\/svg>\n                                                    <\/span>\n                                                <\/button>\n                                                                                    <\/div>\n                                                                    <\/div>\n\n                                <template class=\"st-tab-template\" data-post=\"5857\">\n                                    <h1>Drittijiet tal-vja\u0121\u0121aturi<\/h1>\n                                    \n<p class=\"wp-block-paragraph\">Il\u2011passi\u0121\u0121ieri bl\u2011ajru, bl\u2011art, bil\u2011ba\u0127ar u bir\u2011ferrovija huma kollha protetti mid-drittijiet iddedikati li jiddeterminaw x\u2019inhuma intitolati jir\u010bievu meta l\u2011vja\u0121\u0121 tag\u0127hom jittardja, ji\u0121i kkan\u010bellat jew ikun imfixkla. Dawn normalment ikopru kwistjonijiet b\u0127all\u2011kumpens, l\u2011assistenza waqt stennija twila, l\u2011g\u0127a\u017cliet ta\u2019 rotta alternattiva, u komunikazzjoni \u010bara mill\u2011operaturi tat\u2011trasport.<br\/>Protezzjoni simili tapplika wkoll g\u0127all\u2011pakketti tal\u2011vaganzi, fejn il\u2011vja\u0121\u0121aturi li jibbukkjaw vja\u0121\u0121 u akkomodazzjoni flimkien jibbenefikaw minn regoli li jiggarantixxu prezzijiet trasparenti, informazzjoni pre\u2011kuntrattwali pre\u010bi\u017ca, u appo\u0121\u0121 jekk xi parti mill\u2011vaganza tinbidel b\u2019mod mhux mistenni.<br\/>Flimkien, dawn ir-regoli legali jipprovdu xibka ta\u2019 sigurt\u00e0 konsistenti li tippermetti lill\u2011vja\u0121\u0121aturi jla\u0127\u0127qu b\u2019kunfidenza ma\u2019 kwalunkwe tfixkil fil\u2011mezzi ewlenin kollha tat\u2011trasport u fl\u2011arran\u0121amenti ta\u2019 vja\u0121\u0121ar organizzati.   <\/p>\n                                <\/template>\n\n                                                                    <template\n                                        class=\"st-tab-template st-child-template\"\n                                        data-post=\"5858\"\n                                        data-parent=\"5857\">\n                                        <h1>Drittijiet tal-passi\u0121\u0121ieri fuq l-art<\/h1>\n                                        \n<p class=\"wp-block-paragraph\">Ir-Regolament (UE) 181\/2011 jistabbilixxi r-regoli g\u0127ad-drittijiet tal-passi\u0121\u0121ieri meta jivvja\u0121\u0121aw b\u2019trasport bil-linja u bil-coach. L-g\u0127an tieg\u0127u huwa li jirregola u jtejjeb id-drittijiet tal-passi\u0121\u0121ieri meta jivvja\u0121\u0121aw b\u2019dan il-mezz ta\u2019 trasport. Dan japplika g\u0127al servizzi regolari g\u0127al kategoriji mhux spe\u010bifikati ta\u2019 passi\u0121\u0121ieri fejn il-punt tat-tlug\u0127 jew waqfa jinsab fit-territorju ta\u2019 Stat Membru u fejn id-distanza skedata tas-servizz hija ta\u2019 250 km jew aktar.  <\/p>\n\n<p class=\"wp-block-paragraph\">Fir-rigward tas-servizzi okka\u017cjonali, ir-Regolament japplika biss g\u0127al kundizzjonijiet mhux diskriminatorji bba\u017cati fuq in-nazzjonalit\u00e0 jew il-post tar-residenza; u kumpens u assistenza f\u2019ka\u017c ta\u2019 in\u010bidenti.<br\/>Servizzi okka\u017cjonali huma definiti b\u0127ala servizzi bil-linja jew bil-coach li ma jaqg\u0127ux ta\u0127t id-definizzjoni ta\u2019 servizzi regolari u li l-karatteristika prin\u010bipali tag\u0127hom hija t-trasport ta\u2019 gruppi ta\u2019 passi\u0121\u0121ieri ffurmati fuq l-inizjattiva tal-konsumatur jew tat-trasportatur innifsu. <\/p>\n\n<p class=\"wp-block-paragraph\">L-applikabbilt\u00e0 tar-Regolament g\u0127al Malta hija limitata min\u0127abba li l-ebda servizz bil-linja jew bil-coach li jopera fit-territorju Malti ma jaqbe\u017c id-distanza ta\u2019 250 km. Konsegwentement, fir-rigward ta\u2019 Malta, dawn huma d-drittijiet applikabbli g\u0127al kull servizz bil-linja u bil-coach: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>il-kundizzjonijiet tal-kuntratt u t-tariffi applikati mit-trasportaturi g\u0127andhom ji\u0121u offruti lill-pubbliku \u0121enerali ming\u0127ajr ebda diskriminazzjoni diretta jew indiretta bba\u017cata fuq in-nazzjonalit\u00e0;<\/li>\n\n\n\n<li>trattament mhux diskriminatorju ta\u2019 persuni b\u2019di\u017cabilit\u00e0 jew mobilit\u00e0 mnaqqsa;<\/li>\n\n\n\n<li>kwalunkwe telf jew \u0127sara lis-si\u0121\u0121ijiet tar-roti, tag\u0127mir ta\u2019 mobilit\u00e0 jew apparat ta\u2019 assistenza g\u0127andu ji\u0121i kkumpensat mit-trasportaturi u mill-korp li jmexxi t-terminal;<\/li>\n\n\n\n<li>it-trasportaturi u l-korpi li jmexxu t-terminals g\u0127andhom jipprovdu informazzjoni adegwata dwar l-ivvja\u0121\u0121ar lill-passi\u0121\u0121ieri;<\/li>\n\n\n\n<li>it-trasportaturi g\u0127andhom jistabbilixxu u j\u017commu fis-se\u0127\u0127 sistema ta\u2019 trattament tal-ilmenti g\u0127ad-drittijiet u l-obbligi stabbiliti fir-Regolament.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Kif tag\u0127mel Ilment <\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Jekk passi\u0121\u0121ier ma jkunx sodisfatt bil-mod kif \u0121ew applikati d-drittijiet tieg\u0127u, g\u0127andu:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>l-ewwel jikkuntattja lit-trasportatur fi \u017cmien tliet xhur mill-vja\u0121\u0121;<\/li>\n\n\n\n<li>jag\u0127ti sommarju qasir tal-ilment \u2014 inklu\u017ci dati, referenzi tal-bukkjar, ismijiet ta\u2019 persuni kkon\u010bernati u dokumentazzjoni relevanti;<\/li>\n\n\n\n<li>jekk il-kumpanija ma tibg\u0127atx twe\u0121iba finali fi \u017cmien tliet xhur, jew jekk it-twe\u0121iba ma tkunx sodisfa\u010benti, jista\u2019 jressaq ilment g\u0127and wie\u0127ed mill-Korpi Nazzjonali ta\u2019 Infurzar fl-Istati Membri tal-UE.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">X\u2019inhu me\u0127tie\u0121 biex ji\u0121i ppro\u010bessat il-ilment<\/p>\n\n<p class=\"wp-block-paragraph\">Meta tintbag\u0127at ilment lill-MCCAA, il-passi\u0121\u0121ieri g\u0127andhom jipprovdu:<br\/>dokumentazzjoni kollha relevanti,<br\/>prova li sar tentattiv biex ti\u0121i solvuta l-kwistjoni mal-operatur.<\/p>\n\n<p class=\"wp-block-paragraph\">Ladarba jintbag\u0127at il-ilment:<br\/>jintbag\u0127at rikonoxximent fi \u017cmien jumejn;<br\/>il-ka\u017c ji\u0121i rivedut u l-MCCAA tikkuntattja lill-operatur f\u2019isem il-passi\u0121\u0121ier, tag\u0127tih skadenza biex iwie\u0121eb (normalment 15-il jum, esti\u017cibbli fuq talba);<br\/>l-MCCAA tivvaluta s-sottomissjonijiet fid-dawl tal-le\u0121i\u017clazzjoni applikabbli;<br\/>l-g\u0127an huwa li tinkiseb soluzzjoni amikevoli bejn il-partijiet.<br\/>Ilmenti jistg\u0127u jintbag\u0127tu permezz tal<a href=\"https:\/\/mccaa.org.mt\/home\/complaint\">-formola online.<\/a>     <\/p>\n\n<p class=\"wp-block-paragraph\">Alternattivament, tista\u2019 tintbag\u0127at tilwima permezz tas-Soluzzjoni ADR tal-MCCAA, li hija l-Korp Residwu kompetenti g\u0127al tilwim fejn ma je\u017cistux entitajiet ADR spe\u010bifi\u010bi g\u0127as-settur. Link: <a href=\"https:\/\/adr.mccaa.org.mt\/\">https:\/\/adr.mccaa.org.mt\/<\/a> <\/p>\n\n<p class=\"wp-block-paragraph\">Ivja\u0121\u0121ar fi Stat Membru ie\u0127or tal-UE<\/p>\n\n<p class=\"wp-block-paragraph\">Jekk tkun qed tivvja\u0121\u0121a fi Stat Membru ie\u0127or tal-UE u tivvja\u0121\u0121a distanza ta\u2019 aktar minn 250 km, ikollok drittijiet addizzjonali ta\u0127t ir-Regolament (UE) 181\/2011.<\/p>\n\n<p class=\"wp-block-paragraph\">Dettalji dwar id-drittijiet applikabbli tal-passi\u0121\u0121ieri u kif jistg\u0127u jintalbu d-drittijiet tal-konsumatur jistg\u0127u jinstabu fuq il-portal <a href=\"https:\/\/europa.eu\/youreurope\/citizens\/travel\/passenger-rights\/index_en.htm\">Your Europe<\/a> tal-Kummissjoni Ewropea.<\/p>\n\n<p class=\"wp-block-paragraph\">Jekk tixtieq tikkuntattja lill-MCCAA, tista\u2019 tag\u0127mel dan permezz tal-formola <a href=\"https:\/\/mccaa.org.mt\/mt\/\">CONTACT US.<\/a> <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Infurzar tal-Le\u0121islazzjoni<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Skont in-numru u n-natura tal-ilmenti, l-Awtorit\u00e0 tista\u2019 twettaq investigazzjoni biex tiddetermina jekk sarux ksur tar-Regolament u tista\u2019 tibda pro\u010beduri ta\u2019 infurzar kontra l-operatur g\u0127al ksur tar-Regolament (KE) 181\/2011, li jistg\u0127u jwasslu g\u0127all-impo\u017cizzjoni ta\u2019 sanzjonijiet. Dawn il-pro\u010beduri jsiru permezz ta\u2019 pro\u010beduri \u0121udizzjarji.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Rapport ta\u2019 Attivita\u2019 2015 <\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/1051\/mccaa__nebmt__reg_-eu-_1812011_activity_report_2015_-3.pdf\"><strong>Rights of passengers travelling by bus and coach (Regulation (EU) No 181\/2011)<\/strong><\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Rapport ta\u2019 Attivita\u2019 2017 <\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/4883\/land-transport-activity-report-2017.pdf\"><strong>Rights of passengers travelling by bus and coach (Regulation (EU) No 181\/2011)<\/strong><\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Rapport ta\u2019 Attivita\u2019 2019 <\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/4884\/land-transport-activity-report-2019.pdf\"><strong>Rights of passengers travelling by bus and coach (Regulation (EU) No 181\/2011)<\/strong><\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Rapport ta\u2019 Attivita\u2019 2021 <\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/7022\/land-transport-activity-report-2021_final.pdf\"><strong>Rights of passengers travelling by bus and coach (Regulation (EU) No 181\/2011)<\/strong><\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Rapport ta\u2019 Attivita\u2019 2023 <\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/8488\/land-transport-activity-report-2023.pdf\"><strong>Rights of passengers travelling by bus and coach (Regulation (EU) No 181\/2011)<\/strong><\/a><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Rapport ta\u2019 Attivita\u2019 2025<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/10671\/rights-of-passengers-travelling-by-bus-and-coach_activity-report-2025.pdf\"><strong>Rights of Passengers Travelling by Bus and Coach Regulation (EU) No. 181\/2011<\/strong><\/a><\/p>\n                                    <\/template>\n                                                                    <template\n                                        class=\"st-tab-template st-child-template\"\n                                        data-post=\"5859\"\n                                        data-parent=\"5857\">\n                                        <h1>Pakketti tal-ivvja\u0121\u0121ar<\/h1>\n                                        \n<p class=\"wp-block-paragraph\">Pakkett ta\u2019 vja\u0121\u0121 jinkludi mill-inqas \u017cew\u0121 tipi differenti ta\u2019 servizzi li huma relatati mal-istess vja\u0121\u0121 jew vaganza. Dawn is-servizzi tal-ivvja\u0121\u0121ar jistg\u0127u jinkludu: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>it-trasport;<\/li>\n\n\n\n<li>l-akkomodazzjoni;<\/li>\n\n\n\n<li>il-kiri ta\u2019 karozzi;<\/li>\n\n\n\n<li>servizzi turisti\u010bi o\u0127ra mhux an\u010billari mat-trasport jew l-akkomodazzjoni u li jammontaw g\u0127all-porzjon sinifikanti tal-pakkett.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong> <\/strong>Meta dawn is-servizzi jinxtraw minn a\u0121enzija tal-ivvja\u0121\u0121ar jew permezz t\u2019arran\u0121amenti tal-ivvja\u0121\u0121ar marbuta u jkunu konklu\u017ci fi \u017cmien 24 sieg\u0127a mill-ewwel prenotazzjoni, ix-xiri jkun kopert mir-Regolamenti tal-Pakketti tal-Ivja\u0121\u0121ar u Arran\u0121amenti tal-Ivja\u0121\u0121ar Marbuta.<\/p>\n\n<p class=\"wp-block-paragraph\">Informazzjoni pre-kuntrattwali<\/p>\n\n<p class=\"wp-block-paragraph\">Qabel jinxtara pakkett ta\u2019 vja\u0121\u0121, il-konsumaturi g\u0127andhom id-dritt li jing\u0127ataw l-nformazzjoni li \u0121ejja:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>id-destinazzjoni u l-mezz ta\u2019 trasport u\u017cat;<\/li>\n\n\n\n<li>l-itinerarju;<\/li>\n\n\n\n<li>il-post u l-kategorija tal-akkomodazzjoni;<\/li>\n\n\n\n<li>il-ftehim dwar l-ikel;<\/li>\n\n\n\n<li>\u017cjajjar, eskursjonijiet jew servizzi o\u0127ra inklu\u017ci fil-prezz tal-pakkett;<\/li>\n\n\n\n<li>fejn applikabbli, id-daqs approssimattiv tal-grupp;<\/li>\n\n\n\n<li>jekk il-vja\u0121\u0121 jew il-vaganza hijiex adattata g\u0127al persuni b&#8217;nuqqas ta\u2019 mobilit\u00e0;<\/li>\n\n\n\n<li>l-isem, l-indirizz u n-numru tat-telefown tal-organizzatur tal-pakkett;<\/li>\n\n\n\n<li>il-prezz totali tal-pakkett, inklu\u017ci t-taxxi u kwalunkwe \u0127las ie\u0127or obbligatorju;<\/li>\n\n\n\n<li>il-prezz totali tal-pakkett, inklu\u017ci t-taxxi u kwalunkwe \u0127las ie\u0127or obbligatorju;<\/li>\n\n\n\n<li>arran\u0121amenti tal-kan\u010bellament tal-pakkett g\u0127al meta n-numru minimu ta\u2019 persuni me\u0127tie\u0121a g\u0127all-e\u017cekuzzjoni tal-pakkett ma jintla\u0127aqx u l-limitu ta\u2019 \u017cmien sa meta l-konsumaturi g\u0127andhom ikunu infurmati dwar ilkan\u010bellazzjoni;<\/li>\n\n\n\n<li>informazzjoni \u0121enerali dwar ir-rekwi\u017citi tal-passaport u l-vi\u017ca;<\/li>\n\n\n\n<li>informazzjoni fuq kif jista\u2019 jtemm il-pakkett ta\u2019 vja\u0121\u0121 mixtri qabel id-data tat-tluq u l-mi\u017cata marbuta mat-terminazzjoni;<\/li>\n\n\n\n<li>informazzjoni dwar assigurazzjoni obbligatorja jew mhux obbligatorja sabiex tkopri l-ispi\u017ca tat-terminazzjoni tal-kuntratt mill-konsumatur<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">L-informazzjoni pre-kuntrattwali pprovduta lill-konsumatur mill-organizzatur talpakkett torbot legalment u ma tistax tinbidel sakemm ma jkunx miftiehem mod ie\u0127or mi\u017c-\u017cew\u0121 partijiet.<\/p>\n\n<p class=\"wp-block-paragraph\">Meta jit\u0127allas depo\u017citu fuq pakkett ta\u2019 vja\u0121\u0121, l-a\u0121enzija tal-ivvja\u0121\u0121ar trid tag\u0127tina \u010bertifikat tal-fond tal-insolvenza li jag\u0127tina d-dritt li nitolbu rifu\u017cjoni tal-flus im\u0127allsa jekk l-a\u0121enzija tieqaf topera.<\/p>\n\n<p class=\"wp-block-paragraph\">Bidliet fil-vaganzi bbukjati<\/p>\n\n<p class=\"wp-block-paragraph\">Il-konsumaturi g\u0127andhom drittijiet spe\u010bifi\u010bi jekk l-organizzatur tal-pakkett ibiddel parti essenzjali tal-vaganza u jinfurmahom dwar dawn il-bidliet wara li l-vaganza tkun di\u0121\u00e0 bbukkjata u bid-depo\u017citu m\u0127allas.<\/p>\n\n<p class=\"wp-block-paragraph\">Jekk il-bidliet fil-pakkett ta\u2019 vja\u0121\u0121 huma sinifikanti, b\u0127ala konsumaturi g\u0127andna ning\u0127ataw dawn l-g\u0127a\u017cliet li \u0121ejjin:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>ja\u010b\u010bettaw il-bidliet proposti;<\/li>\n\n\n\n<li>itemmu l-kuntratt ming\u0127ajr ma j\u0127allsu l-mi\u017cata tat-terminazzjoni u jitolbu rifu\u017cjoni s\u0127i\u0127a tal-flus im\u0127allsa;<\/li>\n\n\n\n<li>il-possibilit\u00e0 li jag\u0127\u017clu pakkett alternattiv ta\u2019 kwalit\u00e0 ekwivalenti, og\u0127la jew inqas. Fil-ka\u017c li jag\u0127\u017clu pakkett ta\u2019 vja\u0121\u0121 ta\u2019 valur inqas, g\u0127andhom dritt g\u0127al rifu\u017cjoni tad-differenza fil-prezz. <\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Ir-Regolamenti jistipulaw li l-organizzatur tal-vja\u0121\u0121 jista\u2019 biss jg\u0127olli l-prezz talpakkett meta jkun hemm spejje\u017c addizzjonali direttament relatati mal-ispejje\u017c tat-trasport, taxxi jew ir-rata tal-kambju.<\/p>\n\n<p class=\"wp-block-paragraph\">Jekk din i\u017c-\u017cieda taqbe\u017c it-8% tal-prezz totali tal-pakkett u l-konsumaturi j\u0127ossu li dan mhux a\u010b\u010bettabbli, jistg\u0127u jag\u0127\u017clu li jtemmu l-kuntratt ming\u0127ajr ma j\u0127allsu l-mi\u017cata ta\u2019 terminazzjoni.<\/p>\n\n<p class=\"wp-block-paragraph\">Fi kwalunkwe ka\u017c, il-prezz indikat fil-kuntratt ma jistax ji\u017cdied fl-a\u0127\u0127ar 20 jum qabel id-data tat-tluq<\/p>\n\n<p class=\"wp-block-paragraph\">Rimedji legali<\/p>\n\n<p class=\"wp-block-paragraph\">L-organizzatur huwa responsabbli g\u0127at-twettiq tas-servizzi tal-ivvja\u0121\u0121ar inklu\u017ci filkuntratt tal-pakkett tal-ivvja\u0121\u0121ar, irrispettivament jekk is-servizzi humiex se jitwettqu mill-organizzatur jew minn fornituri tas-servizz tal-ivvja\u0121\u0121ar o\u0127ra.<\/p>\n\n<p class=\"wp-block-paragraph\">Kwalunkwe nuqqas ta\u2019 konformit\u00e0 mal-pakkett ori\u0121inali mixtri g\u0127andu ji\u0121i rrimedjat permezz ta&#8217; arran\u0121amenti alternattivi sakemm ma jkunx impossibbli jew jinvolvi spejje\u017c sproporzjonati fuq l-organizzatur.<\/p>\n\n<p class=\"wp-block-paragraph\">Jekk l-arran\u0121amenti alternattivi offruti mill-organizzatur huma ta\u2019 valur inqas minn dawk ori\u0121inarjament ibbukkjati, il-konsumaturi g\u0127andhom dritt li jing\u0127ataw kumpens proporzjonali.<\/p>\n\n<p class=\"wp-block-paragraph\">Jekk ma jing\u0127atax rimedju fi\u017c-\u017cmien ra\u0121onevoli, il-konsumaturi jistg\u0127u jag\u0127mlu arran\u0121amenti alternattivi u jitolbu rifu\u017cjoni tal-ispejje\u017c addizzjonali li kellhom i\u0127allsu waqt il-vja\u0121\u0121.<\/p>\n\n<p class=\"wp-block-paragraph\">Il-konsumaturi jistg\u0127u wkoll jitolbu kumpens jew tnaqqis fil-prezz meta l-arran\u0121amenti alternattivi proposti mill-organizzatur ma jkunux a\u010b\u010bettabbli.<\/p>\n\n<p class=\"wp-block-paragraph\">Il-kumpens finanzjarju ma japplikax meta n-nuqqas ta\u2019 konformit\u00e0 ti\u0121ri min\u0127abba \u010birkostanzi inevitabbli u straordinarji u li mhumiex fil-kontroll tal-organizzatur.<\/p>\n\n<p class=\"wp-block-paragraph\">Ifta\u0127 ilment<\/p>\n\n<p class=\"wp-block-paragraph\">Problemi li jinqalg\u0127u matul il-vaganza g\u0127andhom ji\u0121u rrappurtati immedjatament lill-organizzatur tal-pakkett ta\u2019 vja\u0121\u0121.<\/p>\n\n<p class=\"wp-block-paragraph\">L-organizzatur g\u0127andu jing\u0127ata l-opportunit\u00e0 li jsolvi l-problema.<\/p>\n\n<p class=\"wp-block-paragraph\">Jekk soluzzjoni immedjata ma tkunx possibbli, l-ilment g\u0127andu jsir bil-miktub u jintbag\u0127at lill-organizzatur. Huwa wkoll rakkomandat li tin\u0121abar kemm jista\u2019 jkun evidenza sabiex wie\u0127ed isa\u0127\u0127a\u0127 il-ka\u017c tieg\u0127u. <\/p>\n\n<p class=\"wp-block-paragraph\">Jekk l-organizzatur ma jittrattax l-ilment b&#8217;mod sodisfa\u010benti, il-konsumaturi jistg\u0127u jressqu lment mal-Uffi\u010b\u010bju g\u0127all-Affarijiet tal-Konsumatur.<\/p>\n                                    <\/template>\n                                                                    <template\n                                        class=\"st-tab-template st-child-template\"\n                                        data-post=\"5860\"\n                                        data-parent=\"5857\">\n                                        <h1>Drittijiet tal-passi\u0121\u0121ieri bil-ferrovija<\/h1>\n                                        \n<p class=\"wp-block-paragraph\">Ir-Regolament (UE) 2021\/782 jistabbilixxi r-regoli dwar id-drittijiet u l-obbligi tal-passi\u0121\u0121ieri li jivvja\u0121\u0121aw bil-ferrovija fl-Unjoni Ewropea. L-g\u0127an tieg\u0127u huwa li jsa\u0127\u0127a\u0127 u jarmonizza d-drittijiet tal-passi\u0121\u0121ieri madwar l-UE, billi ji\u017cgura trattament \u0121ust, a\u010b\u010bess g\u0127all-informazzjoni, u assistenza f\u2019ka\u017c ta\u2019 dewmien, kan\u010bellazzjonijiet jew tfixkil ie\u0127or tal-ivvja\u0121\u0121ar. <\/p>\n\n<p class=\"wp-block-paragraph\">Ir-Regolament japplika g\u0127al kull servizz bil-ferrovija fl-UE u jiddefinixxi r-responsabbiltajiet rispettivi ta\u2019 operaturi ferrovjarji, mani\u0121ers ta\u2019 stazzjonijiet, mani\u0121ers tal-infrastruttura, bejjieg\u0127a tal-biljetti u operaturi tat-tours.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Applikabbilt\u00e0 tar-Regolament f\u2019Malta<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">L-Artikolu 31(4) tar-Regolament (UE) 2021\/782 jispe\u010bifika li l-obbligi ta\u2019 infurzar relatati ma\u2019 mani\u0121ers ta\u2019 stazzjonijiet, mani\u0121ers tal-infrastruttura u operaturi ferrovjarji ma japplikawx g\u0127al Malta min\u0127abba li ma te\u017cisti ebda sistema ferrovjarja jew operatur ferrovjarju li\u010benzjat fit-territorju Malti.<\/p>\n\n<p class=\"wp-block-paragraph\">G\u0127aldaqstant, f\u2019Malta r-Regolament japplika biss g\u0127al bejjieg\u0127a tal-biljetti u operaturi tat-tours. Dawn l-entitajiet jibqg\u0127u marbuta b\u2019diversi obbligi ta\u0127t ir-Regolament, b\u2019mod partikolari dawk relatati ma\u2019: <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Kundizzjonijiet kuntrattwali u tariffi mhux diskriminatorji<\/strong> &#8211; Il-fornituri tas-servizzi ferrovjarji, il-bejjieg\u0127a tal-biljetti u l-operaturi tat-tours g\u0127andhom japplikaw kundizzjonijiet u prezzijiet \u0121usti u mhux diskriminatorji. L-ebda passi\u0121\u0121ier ma jista\u2019 ji\u0121i trattat b\u2019mod differenti fuq il-ba\u017ci tan-nazzjonalit\u00e0 jew il-post tar-residenza. <\/li>\n\n\n\n<li><strong>Informazzjoni dwar l-ivvja\u0121\u0121ar<\/strong> \u2013 Il-passi\u0121\u0121ieri g\u0127andhom id-dritt jir\u010bievu informazzjoni pre\u010bi\u017ca, f\u2019waqtha u a\u010b\u010bessibbli qabel u matul il-vja\u0121\u0121, inklu\u017ci skedi, konnessjonijiet, prezzijiet, a\u010b\u010bessibbilt\u00e0 u kwalunkwe tfixkil jew dewmien. <\/li>\n\n\n\n<li><strong>Disponibbilt\u00e0 tal-biljetti u riservazzjonijiet<\/strong> \u2013 Il-biljetti g\u0127andhom ikunu disponibbli permezz ta\u2019 diversi kanali \u2014 online, fl-uffi\u010b\u010bji tal-biljetti jew permezz ta\u2019 a\u0121enti awtorizzati. Il-passi\u0121\u0121ieri g\u0127andhom ikunu jistg\u0127u jixtru u jibbukkjaw biljetti ming\u0127ajr restrizzjonijiet in\u0121usti. <\/li>\n\n\n\n<li><strong>Biljetti kon\u0121unti (through tickets)<\/strong> \u2013 Fejn possibbli, il-passi\u0121\u0121ieri g\u0127andhom jing\u0127ataw biljetti kon\u0121unti li jkopru diversi rotot jew servizzi ta\u0127t kuntratt wie\u0127ed, biex ti\u0121i \u017cgurata aktar konvenjenza u protezzjoni konsistenti matul il-vja\u0121\u0121 kollu. <\/li>\n\n\n\n<li><strong>Drittijiet ta\u2019 persuni b\u2019di\u017cabilit\u00e0 u mobilit\u00e0 mnaqqsa<\/strong> \u2013 Persuni b\u2019di\u017cabilit\u00e0 jew mobilit\u00e0 mnaqqsa g\u0127andhom ikollhom a\u010b\u010bess ugwali g\u0127as-servizzi ferrovjarji. L-operaturi g\u0127andhom:\n<ul class=\"wp-block-list\">\n<li>jipprovdu assistenza bla \u0127las fl-istazzjonijiet u abbord,<\/li>\n\n\n\n<li>ji\u017cguraw informazzjoni dwar l-ivvja\u0121\u0121ar li tkun a\u010b\u010bessibbli,<\/li>\n\n\n\n<li>jikkumpensaw g\u0127al kwalunkwe telf jew \u0127sara lil tag\u0127mir ta\u2019 mobilit\u00e0.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Informazzjoni lill-passi\u0121\u0121ieri dwar id-drittijiet tag\u0127hom<\/strong> \u2013 Il-passi\u0121\u0121ieri g\u0127andhom ji\u0121u infurmati b\u2019mod \u010bar dwar id-drittijiet tag\u0127hom ta\u0127t ir-Regolament, kemm fl-istazzjonijiet, kif ukoll fuq il-ferroviji u online. <\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Kif tag\u0127mel Ilment<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Jekk passi\u0121\u0121ier ma jkunx sodisfatt bil-mod kif \u0121ew applikati d-drittijiet tieg\u0127u, g\u0127andu:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>jikkuntattja direttament lill-operatur u jispjega l-ilment, inklu\u017ci d-dati, referenzi tal-bukkjar u dokumenti relevanti;<\/li>\n\n\n\n<li>jekk ma tintbag\u0127atx twe\u0121iba jew jekk it-twe\u0121iba ma tkunx sodisfa\u010benti, jista\u2019 jressaq ilment lill-MCCAA.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Ilmenti jistg\u0127u jintbag\u0127tu permezz tal-<a href=\"https:\/\/mccaa.org.mt\/home\/complaint\">formola online tal-MCCAA<\/a>, flimkien ma\u2019 prova tal-kuntatt mal-operatur.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Ivja\u0121\u0121ar fi Stat Membru ie\u0127or tal-UE<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Jekk tivvja\u0121\u0121a bil-ferrovija f\u2019Stat Membru ie\u0127or tal-UE, tkun kopert bid-drittijiet tar-Regolament (UE) 2021\/782 \u2014 inklu\u017ca assistenza u kumpens f\u2019ka\u017c ta\u2019 dewmien.<\/p>\n\n<p class=\"wp-block-paragraph\">Aktar tag\u0127rif jinsab fil-<a href=\"https:\/\/europa.eu\/youreurope\/citizens\/travel\/passenger-rights\/rail\/index_en.htm\">portal Your Europe<\/a>.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Infurzar tal-Le\u0121islazzjoni<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Skont in-numru u n-natura tal-ilmenti, l-Awtorit\u00e0 tista\u2019 twettaq investigazzjoni biex tiddetermina jekk sarux ksur tar-Regolament u tista\u2019 tibda pro\u010beduri ta\u2019 infurzar kontra l-operatur, li jistg\u0127u jwasslu g\u0127all-impo\u017cizzjoni ta\u2019 sanzjonijiet. Dawn il-pro\u010beduri jsiru permezz ta\u2019 pro\u010beduri \u0121udizzjarji.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Rapporti ta\u2019 Attivit\u00e0<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/11103\/mt-rail-transport-activity-report-2025_fnl.pdf\"><strong>Rapport Annwali ta\u2019 Attivit\u00e0 2025<\/strong><\/a><\/p>\n                                    <\/template>\n                                                                    <template\n                                        class=\"st-tab-template st-child-template\"\n                                        data-post=\"5861\"\n                                        data-parent=\"5857\">\n                                        <h1>Drittijiet tal-passi\u0121\u0121ieri bil-ba\u0127ar<\/h1>\n                                        \n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/PDF\/?uri=CELEX:32010R1177&amp;from=EN\">Ir-Regolament (UE) 1177\/2010<\/a> jistabbilixxi r-regoli g\u0127all-protezzjoni tal-passi\u0121\u0121ieri meta jivvja\u0121\u0121aw bil-ba\u0127ar. Ir-Regolament japplika g\u0127all-passi\u0121\u0121ieri li jivvja\u0121\u0121aw permezz ta\u2019 servizzi marittimi: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>li jitilqu minn port fl-UE;<\/li>\n\n\n\n<li>li jaslu f\u2019port fl-UE minn port barra l-UE, jekk is-servizz ikun operat minn trasportatur tal-UE; u<\/li>\n\n\n\n<li>fuq cruises fejn il-port tat-tlug\u0127 ikun jinsab f\u2019Stat Membru. G\u0127andu ji\u0121i nnutat li fil-ka\u017c ta\u2019 cruises japplikaw \u010berti e\u017cenzjonijiet fir-rigward ta\u2019 drittijiet relatati mar-rerouting, rifu\u017cjoni u kumpens g\u0127al dewmien fil-wasla. <\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ir-Regolament ma japplikax g\u0127al \u010berti tipi ta\u2019 servizzi fuq l-ilma, ji\u0121ifieri:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>vapuri \u010b\u010bertifikati biex i\u0121orru sa 12-il passi\u0121\u0121ier;<\/li>\n\n\n\n<li>vapuri \u010b\u010bertifikati biex i\u0121orru sa 12-il passi\u0121\u0121ier;<\/li>\n\n\n\n<li>servizzi ta\u2019 passi\u0121\u0121ieri ta\u2019 inqas minn 500 metru (one-way);<\/li>\n\n\n\n<li>vapuri ta\u2019 eskursjoni u sightseeing li mhumiex im\u0127addma b\u2019mezzi mekkani\u010bi, kif ukoll \u0127afna vapuri stori\u010bi \u010b\u010bertifikati biex i\u0121orru sa 36 passi\u0121\u0121ier.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ir-Regolament (UE) 1177\/2010 jiggarantixxi dawn id-drittijiet lill-passi\u0121\u0121ieri li ju\u017caw servizzi marittimi li jaqg\u0127u ta\u0127t l-ambitu tieg\u0127u:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dritt g\u0127all-Informazzjoni<\/strong> \u2013 Il-passi\u0121\u0121ieri g\u0127andhom jing\u0127ataw informazzjoni adegwata dwar id-drittijiet tag\u0127hom kemm qabel kif ukoll matul il-vja\u0121\u0121, inklu\u017ci d-dettalji tal-korpi nazzjonali ta\u2019 infurzar u informazzjoni dwar l-a\u010b\u010bessibbilt\u00e0 g\u0127al persuni b\u2019mobilit\u00e0 mnaqqsa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dritt g\u0127al Kundizzjonijiet mhux Diskriminatorji<\/strong> \u2013 It-trasportaturi u l-bejjieg\u0127a tal-biljetti ma jistg\u0127ux jimponu kundizzjonijiet jew tariffi li jiddiskriminaw direttament jew indirettament fuq il-ba\u017ci tan-nazzjonalit\u00e0 jew il-post tar-residenza.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dritt g\u0127all-Kura u Assistenza<\/strong> \u2013 F\u2019ka\u017c ta\u2019 kan\u010bellazzjoni jew dewmien ta\u2019 90 minuta jew aktar, il-passi\u0121\u0121ieri g\u0127andhom jing\u0127ataw assistenza, u snacks u xorb bla \u0127las, proporzjonati mal-\u0127in ta\u2019 stennija.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dritt g\u0127ar-Rerouting u Rifu\u017cjoni<\/strong> \u2013 Jekk ikun hemm dewmien ta\u2019 aktar minn 90 minuta, il-passi\u0121\u0121ieri g\u0127andhom id-dritt jag\u0127\u017clu bejn rimbors tal-prezz tal-biljett, u jekk applikabbli, vja\u0121\u0121 lura bla \u0127las g\u0127all-punt tat-tluq; jew rerouting, ta\u0127t kundizzjonijiet simili, lejn id-destinazzjoni finali fl-aktar \u0127in bikri possibbli u ming\u0127ajr spejje\u017c addizzjonali.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dritt li jintalab Kumpens Parzjali tal-Prezz tal-Biljett <\/strong>\u2013 Skont il-\u0127in tal-wasla fid-destinazzjoni finali, il-passi\u0121\u0121ieri jistg\u0127u jitolbu kumpens ta\u2019 25% sa 50% tal-prezz tal-biljett.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Drittijiet ta\u2019 Persuni b\u2019Di\u017cabilit\u00e0 u Mobilit\u00e0 Mnaqqsa<\/strong> \u2013 Minbarra d-drittijiet \u0121enerali, dawn il-passi\u0121\u0121ieri g\u0127andhom ukoll:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dritt li ma ji\u0121ux mi\u010b\u0127uda fil-bukkjar, fil-provvista tal-biljett jew fit-tlug\u0127 fuq il-vapur min\u0127abba d-di\u017cabilit\u00e0 jew il-mobilit\u00e0 mnaqqsa tag\u0127hom. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fejn trasport ma jkunx possibbli g\u0127al ra\u0121unijiet ta\u2019 sigurt\u00e0, g\u0127andu ting\u0127ata informazzjoni dwar mezzi alternattivi ta\u2019 trasport.<\/li>\n\n\n\n<li>Dritt g\u0127al assistenza spe\u010bjali meta jitilg\u0127u jew jin\u017clu minn vapur, meta jibdlu vapur, abbord u fil-port. Dan id-dritt japplika jekk il-passi\u0121\u0121ier jinforma lill-operatur mill-inqas 48 sieg\u0127a bil-quddiem u jasal fil-post idde\u017cinjat fil-\u0127in miftiehem. <\/li>\n\n\n\n<li>Dritt g\u0127al kumpens g\u0127al tag\u0127mir ta\u2019 mobilit\u00e0 mitluf jew im\u0127assar, jekk it-tort ikun tal-operatur jew tal-operatur tat-terminal.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Dritt li jsir Ilment<\/strong> \u2013 It-trasportaturi u l-operaturi tat-terminals g\u0127andhom ikollhom mekkani\u017cmu g\u0127al-ilmenti a\u010b\u010bessibbli g\u0127all-passi\u0121\u0121ieri kollha.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dritt li jsir Ilment \u2013 It-trasportaturi u l-operaturi tat-terminals g\u0127andhom ikollhom mekkani\u017cmu g\u0127al-ilmenti a\u010b\u010bessibbli g\u0127all-passi\u0121\u0121ieri kollha. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aktar dettalji dwar id-drittijiet tal-passi\u0121\u0121ieri jistg\u0127u jinstabu fuq il-portal <a href=\"https:\/\/europa.eu\/youreurope\/citizens\/travel\/passenger-rights\/ship\/index_en.htm\">Your Europe.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kif tag\u0127mel Ilment <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jekk passi\u0121\u0121ier ma jkunx sodisfatt bil-mod kif \u0121ew applikati d-drittijiet tieg\u0127u, g\u0127andu:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>l-ewwel jikkuntattja lit-trasportatur fi \u017cmien xahrejn mill-vja\u0121\u0121;<\/li>\n\n\n\n<li>jag\u0127ti sommarju qasir tal-ilment \u2014 inklu\u017ci dati, referenzi tal-bukkjar, ismijiet ta\u2019 persuni kkon\u010bernati u dokumentazzjoni relevanti;<\/li>\n\n\n\n<li>jekk ma jir\u010bievi l-ebda twe\u0121iba fi \u017cmien xahrejn, jew jekk it-twe\u0121iba ma tkunx sodisfa\u010benti, jista\u2019 jressaq ilment g\u0127and Korp Nazzjonali ta\u2019 Infurzar fi kwalunkwe Stat Membru tal-UE.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>X\u2019inhu me\u0127tie\u0121 biex ji\u0121i ppro\u010bessat il-ilment<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Meta tintbag\u0127at ilment lill-MCCAA, il-passi\u0121\u0121ieri g\u0127andhom jipprovdu:<br>dokumentazzjoni kollha relevanti,<br>prova li sar tentattiv biex ti\u0121i solvuta l-kwistjoni mal-operatur.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ladarba jintbag\u0127at il-ilment:<br> jintbag\u0127at rikonoxximent fi \u017cmien jumejn;<br> il-ka\u017c ji\u0121i rivedut u l-MCCAA tikkuntattja lill-operatur, tag\u0127tih skadenza biex iwie\u0121eb (normalment 15-il jum, esti\u017cibbli fuq talba);<br> l-MCCAA tivvaluta s-sottomissjonijiet fid-dawl tal-le\u0121i\u017clazzjoni applikabbli;<br> l-g\u0127an huwa li tinkiseb soluzzjoni amikevoli bejn il-partijiet.<br>Ilmenti jistg\u0127u jintbag\u0127tu permezz t<a href=\"https:\/\/mccaa.org.mt\/home\/complaint\">al-formola online<\/a> jew bl-email fuq:<a href=\"mailto:seapassengerrights.mccaa@mccaa.org.mt\"> seapassengerrights.mccaa@mccaa.org.mt.<\/a>      <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alternattivament, tista\u2019 tintbag\u0127at tilwima permezz tas-Soluzzjoni ADR tal-MCCAA, li hija l-Korp Residwu kompetenti g\u0127al tilwim fejn ma je\u017cistux entitajiet ADR spe\u010bifi\u010bi g\u0127as-settur. Link: <a href=\"https:\/\/adr.mccaa.org.mt\/\">https:\/\/adr.mccaa.org.mt\/<\/a> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Infurzar tal-Le\u0121islazzjoni<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Skont in-numru u n-natura tal-ilmenti, l-Awtorit\u00e0 tista\u2019 twettaq investigazzjoni biex tiddetermina jekk sarux ksur tar-Regolament u tista\u2019 tibda pro\u010beduri ta\u2019 infurzar kontra l-operatur, li jistg\u0127u jwasslu g\u0127all-impo\u017cizzjoni ta\u2019 sanzjonijiet. Dawn il-pro\u010beduri jsiru permezz ta\u2019 pro\u010beduri \u0121udizzjarji.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Rapporti ta\u2019 Attivit\u00e0<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/1050\/mccaa_-nebmt-_activity_report_2015.pdf\"><strong>Rapport Annwali ta\u2019 Attivit\u00e0 2015<\/strong><\/a><strong> <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/5451\/sea-transport-activity-report-2017.pdf\"><strong>Rapport Annwali ta\u2019 Attivit\u00e0 2017<\/strong><\/a><strong> <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/6955\/sea-transport-activity-report-2019.pdf\"><strong>Rapport Annwali ta\u2019 Attivit\u00e0 2019<\/strong><\/a><strong> <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/7126\/sea-transport-activity-report-2021.pdf\"><strong>Rapport Annwali ta\u2019 Attivit\u00e0 2021<\/strong><\/a><strong> <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/8495\/sea-transport-activity-report-2023_final.pdf\"><strong>Rapport Annwali ta\u2019 Attivit\u00e0 2023 <\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/10670\/rights-of-passengers-travelling-by-sea-and-inland-waterways-activity-report-2025.pdf\"><strong>Rapport Annwali ta\u2019 Attivit\u00e0 2025<\/strong><\/a><\/p>\n                                    <\/template>\n                                                                    <template\n                                        class=\"st-tab-template st-child-template\"\n                                        data-post=\"5900\"\n                                        data-parent=\"5857\">\n                                        <h1>Drittijiet tal-passi\u0121\u0121ieri bl-ajru<\/h1>\n                                        \n<p class=\"wp-block-paragraph\">Meta jivvja\u0121\u0121aw bl-ajru, il-passi\u0121\u0121ieri jistg\u0127u jiltaqg\u0127u ma\u2019 diversi problemi li jistg\u0127u jfixkluhom milli jitilg\u0127u fuq it-titjira tag\u0127hom jew jaslu fid-destinazzjoni fil-\u0127in. L-aktar problemi komuni jinkludu: dewmien, kan\u010bellazzjonijiet jew overbooking. <\/p>\n\n<p class=\"wp-block-paragraph\">Il-passi\u0121\u0121ieri jistg\u0127u wkoll jiffa\u010b\u010bjaw problemi bil-bagalji tag\u0127hom, kif ukoll kwistjonijiet fil-fa\u017ci tal-ibukkjar, spe\u010bjalment fir-rigward tal-prezz finali tal-biljett.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Dewmien<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Kura u assistenza<\/p>\n\n<p class=\"wp-block-paragraph\">Jekk kumpanija tal-ajru tistenna li t-titjira tieg\u0127ek se ddum biex titlaq aktar mill-\u0127in skedat tat-tluq, il-passi\u0121\u0121ieri g\u0127andhom id-dritt jir\u010bievu ikel u xorb proporzjonati mal-\u0127in ta\u2019 stennija, kif ukoll \u017cew\u0121 telefonati, emails jew faxes bla \u0127las. Dawn id-drittijiet jiddependu fuq it-tul tad-dewmien u d-distanza tat-titjira kif \u0121ej: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>dewmien ta\u2019 sag\u0127tejn jew aktar g\u0127al titjiriet ta\u2019 1,500 km jew inqas<\/li>\n\n\n\n<li>dewmien ta\u2019 tliet sig\u0127at jew aktar g\u0127al titjiriet intra-UE ta\u2019 aktar minn 1,500 km u g\u0127al titjiriet o\u0127ra bejn 1,500 u 3,000 km<\/li>\n\n\n\n<li>dewmien ta\u2019 erba\u2019 sig\u0127at jew aktar g\u0127al titjiriet kollha l-o\u0127ra<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Jekk it-tluq mistenni ji\u0121i pospost g\u0127all-inqas g\u0127all-g\u0127ada, il-passi\u0121\u0121ieri g\u0127andhom ukoll id-dritt g\u0127al akkomodazzjoni f\u2019lukanda u trasport bejn l-ajruport u l-post tal-akkomodazzjoni, jekk ikun hemm waqfa matul il-lejl.<\/p>\n\n<p class=\"wp-block-paragraph\">Il-kumpaniji tal-ajru g\u0127andhom jipprovdu din l-assistenza bla \u0127las matul il-perjodu ta\u2019 stennija. Il-passi\u0121\u0121ieri g\u0127andhom jinfurmaw lill-kumpanija tal-ajru sabiex jevitaw li jkollhom jag\u0127mlu arran\u0121amenti huma stess. Il-kumpaniji g\u0127andhom ji\u017cguraw ukoll li, fejn possibbli, l-akkomodazzjoni tkun a\u010b\u010bessibbli g\u0127al persuni b\u2019di\u017cabilit\u00e0 u g\u0127all-klieb ta\u2019 g\u0127ajnuna tag\u0127hom.  <\/p>\n\n<p class=\"wp-block-paragraph\">Jekk l-assistenza ma ting\u0127atax u l-passi\u0121\u0121ieri jkollhom jag\u0127mlu l-arran\u0121amenti tag\u0127hom, il-kumpanija tal-ajru g\u0127andha t\u0127allashom lura l-ispejje\u017c, sakemm dawn ikunu me\u0127tie\u0121a, ra\u0121onevoli u xierqa. Ir\u010bevuti g\u0127andhom jin\u017cammu.<br\/>Id-dritt g\u0127all-assistenza japplika biss sakemm il-passi\u0121\u0121ieri jkunu qed jistennew g\u0127al rotta alternattiva lejn id-destinazzjoni finali fl-aktar \u0127in bikri possibbli, jew g\u0127al titjira lura. F\u2019\u010birkustanzi e\u010b\u010bezzjonali, il-kumpanija tal-ajru tista\u2019 tillimita jew tirrifjuta l-assistenza jekk din tikkaw\u017ca aktar dewmien lill-passi\u0121\u0121ieri o\u0127ra.   <\/p>\n\n<p class=\"wp-block-paragraph\">Rifu\u017cjoni jew rotta alternattiva<\/p>\n\n<p class=\"wp-block-paragraph\">Meta titjira ddum aktar minn \u0127ames (5) sig\u0127at, il-passi\u0121\u0121ieri g\u0127andhom jing\u0127ataw g\u0127a\u017cla bejn:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>rimbors s\u0127i\u0127 tal-biljett, flimkien ma\u2019 titjira lura g\u0127all-punt tat-tluq ori\u0121inali fejn rilevanti; jew<\/li>\n\n\n\n<li>rotta alternattiva, ta\u0127t kundizzjonijiet ta\u2019 trasport komparabbli, lejn id-destinazzjoni finali fl-aktar \u0127in bikri possibbli jew f\u2019data aktar tard konvenjenti g\u0127all-passi\u0121\u0121ier, su\u0121\u0121ett g\u0127all-iskarsezza tas-si\u0121\u0121ijiet. <\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Kumpens finanzjarju<\/p>\n\n<p class=\"wp-block-paragraph\">Meta d-dewmien jaqbe\u017c tliet sig\u0127at, il-passi\u0121\u0121ieri g\u0127andhom id-dritt g\u0127al kumpens finanzjarju.<\/p>\n\n<p class=\"wp-block-paragraph\">Il-kumpens ivarja bejn \u20ac250 u \u20ac600, skont id-distanza tat-titjira. Id-distanza ti\u0121i kkalkulata mill-ewwel punt ta\u2019 rifjut tat-tlug\u0127 sal-a\u0127\u0127ar destinazzjoni. <\/p>\n\n<p class=\"wp-block-paragraph\">Il-kumpens jitnaqqas bin-nofs jekk il-kumpanija tal-ajru toffri rotta alternattiva u l-passi\u0121\u0121ieri jaslu qrib il-\u0127in ori\u0121inali kif \u0121ej: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>fi \u017cmien sag\u0127tejn (2) g\u0127al titjiriet ta\u2019 1,500 km jew inqas<\/li>\n\n\n\n<li>fi \u017cmien tliet (3) sig\u0127at g\u0127al titjiriet bejn 1,500 u 3,500 km<\/li>\n\n\n\n<li>fi \u017cmien erba\u2019 (4) sig\u0127at g\u0127al titjiriet ta\u2019 aktar minn 3,500 km<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">F\u2019ka\u017c ta\u2019 \u010birkustanzi straordinarji, il-passi\u0121\u0121ieri mhumiex intitolati g\u0127al kumpens. Dawn jinkludu: instabbilt\u00e0 politika, kundizzjonijiet meteorolo\u0121i\u010bi \u0127\u017ciena, riskji ta\u2019 sigurt\u00e0, nuqqasijiet tekni\u010bi mhux mistennija, u strajks li jaffettwaw il-kumpanija tal-ajru.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Kan\u010bellazzjoni<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Id-drittijiet tal-passi\u0121\u0121ieri jiddependu minn meta ji\u0121u infurmati bil-kan\u010bellazzjoni. Jekk titjira ti\u0121i kkan\u010bellata ming\u0127ajr avvi\u017c, il-passi\u0121\u0121ieri g\u0127andhom jing\u0127ataw g\u0127a\u017cla bejn rifu\u017cjoni u rotta alternattiva, kif ukoll kura, assistenza u kumpens fejn applikabbli.   <\/p>\n\n<p class=\"wp-block-paragraph\">Rifu\u017cjoni jew rotta alternattiva<\/p>\n\n<p class=\"wp-block-paragraph\">Il-passi\u0121\u0121ieri g\u0127andhom jing\u0127ataw g\u0127a\u017cla bejn:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>rimbors s\u0127i\u0127 tal-biljett flimkien ma\u2019 titjira lura fejn rilevanti; jew<\/li>\n\n\n\n<li>rotta alternattiva ta\u0127t kundizzjonijiet komparabbli lejn id-destinazzjoni finali fl-aktar \u0127in bikri possibbli jew f\u2019data aktar tard konvenjenti, su\u0121\u0121ett g\u0127all-iskarsezza tas-si\u0121\u0121ijiet.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Kumpens finanzjarju<\/p>\n\n<p class=\"wp-block-paragraph\">Il-passi\u0121\u0121ieri g\u0127andhom id-dritt g\u0127al kumpens jekk:<br\/>ma \u0121ewx infurmati mill-inqas 14-il jum qabel it-tluq; jew<br\/>ma \u0121ewx offruti rotta alternattiva li twassalhom qrib il-\u0127inijiet ori\u0121inali.<\/p>\n\n<p class=\"wp-block-paragraph\">Il-kumpens ivarja bejn \u20ac250 u \u20ac600, skont id-distanza tat-titjira.<br\/>Il-kumpens jitnaqqas bin-nofs jekk il-passi\u0121\u0121ier jasal qrib il-\u0127in ori\u0121inali kif \u0121ej: <\/p>\n\n<p class=\"wp-block-paragraph\">Il-kumpens ivarja bejn \u20ac250 u \u20ac600, skont id-distanza tat-titjira. Il-kumpens jitnaqqas bin-nofs jekk il-passi\u0121\u0121ier jasal qrib il-\u0127in ori\u0121inali.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>fi \u017cmien sag\u0127tejn (2) g\u0127al titjiriet ta\u2019 1,500 km jew inqas<\/li>\n\n\n\n<li>fi \u017cmien tliet (3) sig\u0127at g\u0127al titjiriet bejn 1,500 u 3,500 km<\/li>\n\n\n\n<li>fi \u017cmien erba\u2019 (4) sig\u0127at g\u0127al titjiriet ta\u2019 aktar minn 3,500 km<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">F\u2019ka\u017c ta\u2019 \u010birkustanzi straordinarji, il-passi\u0121\u0121ieri mhumiex intitolati g\u0127al kumpens. Dawn jinkludu: instabbilt\u00e0 politika, kundizzjonijiet meteorolo\u0121i\u010bi \u0127\u017ciena, riskji ta\u2019 sigurt\u00e0, nuqqasijiet tekni\u010bi mhux mistennija, u strajks li jaffettwaw il-kumpanija tal-ajru.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Overbooking<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Kumpanija tal-ajru tista\u2019 tirrifjuta t-tlug\u0127 min\u0127abba overbooking. F\u2019dawn il-ka\u017cijiet:<br\/>L-ewwel trid tfittex voluntiera li jag\u0127tu s-si\u0121\u0121u tag\u0127hom bi skambju g\u0127al kumpens jew benefi\u010b\u010bji.<br\/>Il-voluntiera g\u0127andhom id-dritt g\u0127al rifu\u017cjoni jew rotta alternattiva.  <\/p>\n\n<p class=\"wp-block-paragraph\">Jekk ma jkunx hemm bi\u017c\u017cejjed voluntiera, il-kumpanija tista\u2019 tirrifjuta t-tlug\u0127 lil passi\u0121\u0121ieri o\u0127ra. Dawn g\u0127andhom id-dritt g\u0127al:<br\/>rifu\u017cjoni jew rotta alternattiva<br\/>kumpens finanzjarju<br\/>kura u assistenza waqt l-istennija <\/p>\n\n<p class=\"wp-block-paragraph\">Kura u assistenza<\/p>\n\n<p class=\"wp-block-paragraph\">Il-passi\u0121\u0121ieri g\u0127andhom id-dritt g\u0127al kura proporzjonata mal-\u0127in ta\u2019 stennija.<\/p>\n\n<p class=\"wp-block-paragraph\">Rifu\u017cjoni jew rotta alternattiva<\/p>\n\n<p class=\"wp-block-paragraph\">Il-passi\u0121\u0121ieri g\u0127andhom jing\u0127ataw g\u0127a\u017cla bejn rifu\u017cjoni s\u0127i\u0127a jew rotta alternattiva ta\u0127t kundizzjonijiet komparabbli.<\/p>\n\n<p class=\"wp-block-paragraph\">Kumpens finanzjarju<\/p>\n\n<p class=\"wp-block-paragraph\">Il-kumpens ivarja bejn \u20ac250 u \u20ac600, skont id-distanza tat-titjira. Il-kumpens jitnaqqas bin-nofs jekk il-passi\u0121\u0121ier jasal qrib il-\u0127in ori\u0121inali. <\/p>\n\n<p class=\"wp-block-paragraph\">Il-kumpens ivarja bejn \u20ac250 u \u20ac600, skont id-distanza tat-titjira. Il-kumpens jitnaqqas bin-nofs jekk il-passi\u0121\u0121ier jasal qrib il-\u0127in ori\u0121inali.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>fi \u017cmien sag\u0127tejn (2) g\u0127al titjiriet ta\u2019 1,500 km jew inqas<\/li>\n\n\n\n<li>fi \u017cmien tliet (3) sig\u0127at g\u0127al titjiriet bejn 1,500 u 3,500 km<\/li>\n\n\n\n<li>fi \u017cmien erba\u2019 (4) sig\u0127at g\u0127al titjiriet ta\u2019 aktar minn 3,500 km<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Problemi bil-bagalji<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Il-passi\u0121\u0121ieri jistg\u0127u jitolbu kumpens jekk il-bagalji tag\u0127hom jintilfu, jinkisru jew idumu jaslu.<br\/>G\u0127andu jimtela\u2019 Property Irregularity Report (PIR) fl-ajruport. <\/p>\n\n<p class=\"wp-block-paragraph\">G\u0127al bagalji bil-\u0127sara, ilment bil-miktub g\u0127andu jsir fi \u017cmien 7 ijiem.<\/p>\n\n<p class=\"wp-block-paragraph\">G\u0127al bagalji li damu biex waslu, ilment g\u0127andu jsir fi \u017cmien 21 jum.<br\/>Ir\u010bevuti g\u0127andhom jin\u017cammu jekk jinxtraw o\u0121\u0121etti essenzjali. <\/p>\n\n<p class=\"wp-block-paragraph\">G\u0127al bagalji mitlufa, ilment g\u0127andu jsir fi \u017cmien 7 ijiem mid-data li fiha ji\u0121u ddikjarati mitlufa. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Trasparenza fil-prezzijiet<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">When purchasing a flight ticket, passengers must be clearly informed of the final price. This price must include the airfare as well as all applicable taxes, charges, surcharges, and fees that are unavoidable and foreseeable at the time of publication. Where optional price supplements are offered, passengers must be clearly informed of these at the beginning of the booking process, and acceptance of such additional charges must be on an \u201copt-in\u201d basis.  <\/p>\n\n<p class=\"wp-block-paragraph\">Kif tag\u0127mel ilment<br\/>Jekk id-drittijiet tal-passi\u0121\u0121ieri ma ji\u0121ux rispettati:<br\/>Il-passi\u0121\u0121ieri g\u0127andhom l-ewwel jag\u0127mlu ilment dirett lill-kumpanija tal-ajru, inklu\u017c:referenza tal-bukkjar<br\/>kwalunkwe numru ta\u2019 referenza<br\/>numru tal-passaport jew ID<br\/>Jekk ma jasal l-ebda twe\u0121iba fi \u017cmien sitt \u0121img\u0127at, jistg\u0127u jikkuntattjaw lill-MCCAA fuq: <strong><a href=\"mailto:airpassengerrights.mccaa@mccaa.org.mt\">airpassengerrights.mccaa@mccaa.org.mt<\/a><\/strong> <\/p>\n                                    <\/template>\n                                \n                            \n                        \n                    <\/div>\n\n                <\/div>\n\n            <\/section>\n\n            <script>\n                document.addEventListener('DOMContentLoaded', function() {\n\n                    var widget = document.querySelector(\n                        '.mccaa-section-tabs[data-widget-uid=\"stw_12d6f33\"]'\n                    );\n                    if (!widget) return;\n\n                    var contentArea = widget.querySelector('.st-render-content');\n                    var allParentBtns = widget.querySelectorAll('.st-tab-btn');\n                    var allChildBtns = widget.querySelectorAll('.st-child-tab-btn');\n                    var ajaxUrl = \"https:\\\/\\\/mccaa.org.mt\\\/wp-admin\\\/admin-ajax.php\";\n\n                    \/\/ If first tab is a page, load it immediately\n                    \n                    function clearActive() {\n                        allParentBtns.forEach(function(b) {\n                            b.classList.remove('active');\n                        });\n                        allChildBtns.forEach(function(b) {\n                            b.classList.remove('active');\n                        });\n                    }\n\n                    function showLoading() {\n                        contentArea.innerHTML = '<p style=\"padding:1rem;opacity:.5\">Loading...<\/p>';\n                    }\n\n                    function loadFromTemplate(postId, isChild) {\n                        var sel = isChild ?\n                            '.st-tab-template[data-post=\"' + postId + '\"].st-child-template' :\n                            '.st-tab-template[data-post=\"' + postId + '\"]:not(.st-child-template)';\n                        var tpl = widget.querySelector(sel);\n                        if (tpl) contentArea.innerHTML = tpl.innerHTML;\n                    }\n\n                    function loadLinkedPage(pageId) {\n                        if (!pageId || pageId === '0') {\n                            contentArea.innerHTML = '<p>No page selected.<\/p>';\n                            return;\n                        }\n                        showLoading();\n                        var fd = new FormData();\n                        fd.append('action', 'mccaa_linked_page_content');\n                        fd.append('page_id', pageId);\n\n                        fetch(ajaxUrl, {\n                                method: 'POST',\n                                body: fd\n                            })\n                            .then(function(r) {\n                                return r.text();\n                            })\n                            .then(function(text) {\n                                var data;\n                                try {\n                                    data = JSON.parse(text);\n                                } catch (e) {\n                                    console.error('MCCAA: unexpected response', text);\n                                    contentArea.innerHTML = '<p>Unexpected server response.<\/p>';\n                                    return;\n                                }\n                                if (data.success) {\n                                    contentArea.innerHTML = data.data.html;\n                                    contentArea.querySelectorAll('script').forEach(function(old) {\n                                        var s = document.createElement('script');\n                                        s.textContent = old.textContent;\n                                        old.parentNode.replaceChild(s, old);\n                                    });\n                                } else {\n                                    var msg = (data.data && data.data.message) ? 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