{"id":5880,"date":"2026-05-11T06:53:18","date_gmt":"2026-05-11T04:53:18","guid":{"rendered":"https:\/\/mccaa.org.mt\/kif-taghmel-ilment\/"},"modified":"2026-08-11T15:53:16","modified_gmt":"2026-08-11T13:53:16","slug":"kif-taghmel-ilment","status":"publish","type":"page","link":"https:\/\/mccaa.org.mt\/mt\/kif-taghmel-ilment\/","title":{"rendered":"Kif tag\u0127mel ilment"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5880\" class=\"elementor elementor-5880 elementor-1175\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7801e2 e-flex e-con-boxed tm-col-stretched-none tm-bg-color-over-image e-con e-parent\" data-id=\"b7801e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-632bbf9 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"632bbf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"358\" height=\"286\" src=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/hero-banner-2.png\" class=\"attachment-large size-large wp-image-2416\" alt=\"\" srcset=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/hero-banner-2.png 358w, https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/hero-banner-2-300x240.png 300w\" sizes=\"(max-width: 358px) 100vw, 358px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42f17ab elementor-widget elementor-widget-heading\" data-id=\"42f17ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Kif tag\u0127mel ilment<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58b4917 elementor-widget elementor-widget-html\" data-id=\"58b4917\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"mccaa-breadcrumbs\">\n    Dar\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/05\/chevron-right.svg\" \/>\n<span>Servizzi g\u0127all-Konsumatur<\/span>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/05\/chevron-right.svg\" \/>\n<span><b>Kif tag\u0127mel ilment<\/b><\/span> \n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f61df4 e-flex e-con-boxed tm-col-stretched-none tm-bg-color-over-image e-con e-parent\" data-id=\"4f61df4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t\n<hr class=\"e-3973285-4abea54 e-divider-base\" data-interaction-id=\"3973285\"   \/>\n\t\t<div class=\"elementor-element elementor-element-db03b4a e-con-full tm-col-stretched-none e-flex tm-bg-color-over-image e-con e-child\" data-id=\"db03b4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4449e6c e-con-full e-flex tm-col-stretched-none tm-bg-color-over-image e-con e-child\" data-id=\"4449e6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-345f2f4 elementor-widget elementor-widget-image\" data-id=\"345f2f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"563\" height=\"321\" src=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/Library.png\" class=\"attachment-large size-large wp-image-6474\" alt=\"\" srcset=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/Library.png 563w, https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/Library-300x171.png 300w\" sizes=\"(max-width: 563px) 100vw, 563px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e1972e e-con-full tm-col-stretched-none e-flex tm-bg-color-over-image e-con e-child\" data-id=\"9e1972e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<p class=\"e-3481588-1a63638 e-paragraph-base\" data-interaction-id=\"3481588\"><\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e56ffa elementor-widget elementor-widget-text-editor\" data-id=\"8e56ffa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Il\u2011konsumaturi g\u0127andhom l\u2011ewwel ikunu jafu d\u2011drittijiet tag\u0127hom u ji\u017cguraw li l\u2011ilment li jkollhom ikun \u0121ustifikat. Jekk mhumiex \u010berti mid\u2011drittijiet tag\u0127hom, il\u2011konsumaturi jistg\u0127u jfittxu g\u0127ajnuna ming\u0127and l\u2011Uffi\u010b\u010bju g\u0127all\u2011Affarijiet tal\u2011Konsumatur.  <\/span><\/p><p><span style=\"font-weight: 400\">Il\u2011pass li jmiss huwa li jintbag\u0127at ilment bil\u2011miktub lill\u2011negozjant, fejn ji\u0121i spjegat b\u2019mod \u010bar l-ilment u jsir tentattiv biex jintla\u0127aq ftehim amikevoli. Il\u2011konsumaturi g\u0127andhom jippre\u017centaw id\u2011dokumenti kollha relevanti, inklu\u017c prova tax\u2011xiri u, fejn applikabbli, il\u2011garanzija kummer\u010bjali u l\u2011kuntratt tal\u2011bejg\u0127. In\u2011negozjanti g\u0127andhom jing\u0127ataw \u017cmien ra\u0121onevoli biex iwie\u0121bu u jipproponu rimedju. Jekk il\u2011kwistjoni tibqa\u2019 ma ti\u0121ix solvuta, il\u2011konsumaturi jkunu jistg\u0127u jressqu l-ilment g\u0127and id\u2011Direttorat tal\u2011Ilmenti u Konkiliazzjoni fi \u0127dan l\u2011Uffi\u010b\u010bju g\u0127all\u2011Affarijiet tal\u2011Konsumatur.    <\/span><\/p><p><span style=\"font-weight: 400\">Ilment jista\u2019 ji\u0121i sottomess permezz tal\u2011formola elettronika tal\u2011ilmenti tal\u2011konsumatur hawn ta\u0127t<\/span>, jew <span style=\"font-weight: 400\"><a href=\"mailto:info.mccaa@mccaa.org.mt\">bl\u2011email<\/a><\/span>; jew personalment fl\u2011uffi\u010bini tal\u2011MCCAA, jew b\u2019ittra indirizzata lid\u2011Direttur tal\u2011Ilmenti u Konkiliazzjoni. L\u2011informazzjoni u d\u2011dokumenti kollha relevanti g\u0127andhom ji\u0121u pprovduti, inklu\u017ci d\u2011dettalji ta\u2019 kuntatt tal\u2011konsumatur u tan\u2011negozjant, prova tax\u2011xiri, u kwalunkwe dokument ie\u0127or ta\u2019 sostenn.<\/p><p><span style=\"font-weight: 400\">Ilmenti rre\u0121istrati ji\u0121u evalwati u mbag\u0127ad ji\u0121u assenjati lill-wie\u0127ed mill-uffi\u010bjali tal\u2011ilmenti li jwettaq il\u2011pro\u010bess ta\u2019 konkiliazzjoni bil\u2011g\u0127an li tinstab soluzzjoni amikevoli. Jekk il\u2011konkiliazzjoni ma tirnexxix, il\u2011konsumaturi jistg\u0127u jirreferu t\u2011talba tag\u0127hom lit\u2011Tribunal tal\u2011Talbiet tal\u2011Konsumatur. <\/span><\/p><p><span style=\"font-weight: 400\">Minflok il\u2011konkiliazzjoni, il\u2011konsumaturi jistg\u0127u jag\u0127\u017clu li jsolvu t\u2011tilwima tag\u0127hom permezz ta\u2019 Ri\u017coluzzjoni Alternattiva tat\u2011Tilwim (ADR), mekkani\u017cmu bla \u0127las barra l\u2011qorti li jinvolvi parti terza newtrali li tg\u0127in lill\u2011konsumaturi u lin\u2011negozjanti jil\u0127qu soluzzjoni a\u010b\u010bettabbli g\u0127a\u017c\u2011\u017cew\u0121 na\u0127at. I\u017c\u2011\u017cew\u0121 partijiet iridu jaqblu li ju\u017caw l\u2011ADR u jistg\u0127u jirtiraw fi kwalunkwe \u0127in, filwaqt li kwalunkwe ftehim mil\u0127uq ji\u0121i kkonfermat bil\u2011miktub.  <\/span><\/p><p><span style=\"font-weight: 400\">Biex ji\u0121i sottomess ilment ta\u0127t il\u2011pro\u010bess tal\u2011ADR, il\u2011konsumaturi jistg\u0127u ju\u017caw il\u2011link hawn ta\u0127t.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d081e88 e-con-full e-flex tm-col-stretched-none tm-bg-color-over-image e-con e-child\" data-id=\"d081e88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df72626 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"df72626\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/services.mccaa.org.mt\/home\/complaint_Maltese\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Formola tal-Ilmenti ta\u2019 Konsumatur<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c389644 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"c389644\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/services.mccaa.org.mt\/home\/complaint_Maltese\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Formola g\u0127all-Ilmenti tal-ADR<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n<hr class=\"e-49b36d5-5728725 e-divider-base\" data-interaction-id=\"49b36d5\"   \/>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dar Servizzi g\u0127all-Konsumatur Kif tag\u0127mel ilment Il\u2011konsumaturi g\u0127andhom l\u2011ewwel ikunu jafu d\u2011drittijiet tag\u0127hom u ji\u017cguraw li l\u2011ilment li jkollhom ikun&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5880","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mccaa.org.mt\/mt\/wp-json\/wp\/v2\/pages\/5880","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mccaa.org.mt\/mt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mccaa.org.mt\/mt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mccaa.org.mt\/mt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mccaa.org.mt\/mt\/wp-json\/wp\/v2\/comments?post=5880"}],"version-history":[{"count":34,"href":"https:\/\/mccaa.org.mt\/mt\/wp-json\/wp\/v2\/pages\/5880\/revisions"}],"predecessor-version":[{"id":6563,"href":"https:\/\/mccaa.org.mt\/mt\/wp-json\/wp\/v2\/pages\/5880\/revisions\/6563"}],"wp:attachment":[{"href":"https:\/\/mccaa.org.mt\/mt\/wp-json\/wp\/v2\/media?parent=5880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}