{"id":5880,"date":"2026-05-11T06:53:18","date_gmt":"2026-05-11T04:53:18","guid":{"rendered":"https:\/\/mccaa.org.mt\/kif-taghmel-ilment\/"},"modified":"2026-08-25T10:33:29","modified_gmt":"2026-08-25T08:33:29","slug":"kif-taghmel-ilment","status":"publish","type":"page","link":"https:\/\/mccaa.org.mt\/mt\/kif-taghmel-ilment\/","title":{"rendered":"Kif tag\u0127mel ilment"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5880\" class=\"elementor elementor-5880 elementor-1175\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7801e2 e-flex e-con-boxed tm-col-stretched-none tm-bg-color-over-image e-con e-parent\" data-id=\"b7801e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-632bbf9 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"632bbf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"358\" height=\"286\" src=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/hero-banner-2.png\" class=\"attachment-large size-large wp-image-2416\" alt=\"\" srcset=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/hero-banner-2.png 358w, https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/hero-banner-2-300x240.png 300w\" sizes=\"(max-width: 358px) 100vw, 358px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42f17ab elementor-widget elementor-widget-heading\" data-id=\"42f17ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Kif tag\u0127mel ilment<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58b4917 elementor-widget elementor-widget-html\" data-id=\"58b4917\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"mccaa-breadcrumbs\">\n    Dar\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/05\/chevron-right.svg\" \/>\n<span>Servizzi g\u0127all-Konsumatur<\/span>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/05\/chevron-right.svg\" \/>\n<span><b>Kif tag\u0127mel ilment<\/b><\/span> \n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f61df4 e-flex e-con-boxed tm-col-stretched-none tm-bg-color-over-image e-con e-parent\" data-id=\"4f61df4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t\n<hr class=\"e-3973285-4abea54 e-divider-base\" data-interaction-id=\"3973285\"  data-e-type=\"widget\" data-id=\"3973285\" \/>\n\t\t<div class=\"elementor-element elementor-element-db03b4a e-con-full tm-col-stretched-none e-flex tm-bg-color-over-image e-con e-child\" data-id=\"db03b4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4449e6c e-con-full e-flex tm-col-stretched-none tm-bg-color-over-image e-con e-child\" data-id=\"4449e6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-345f2f4 elementor-widget elementor-widget-image\" data-id=\"345f2f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"563\" height=\"321\" src=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/Library.png\" class=\"attachment-large size-large wp-image-6474\" alt=\"\" srcset=\"https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/Library.png 563w, https:\/\/mccaa.org.mt\/wp-content\/uploads\/2026\/05\/Library-300x171.png 300w\" sizes=\"(max-width: 563px) 100vw, 563px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e1972e e-con-full tm-col-stretched-none e-flex tm-bg-color-over-image e-con e-child\" data-id=\"9e1972e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<p class=\"e-3481588-1a63638 e-paragraph-base\" data-interaction-id=\"3481588\" data-e-type=\"widget\" data-id=\"3481588\"><\/p>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e56ffa elementor-widget elementor-widget-text-editor\" data-id=\"8e56ffa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-renderer-start-pos=\"285\" data-local-id=\"4b4f9c0199bb\"><strong data-lexical-text=\"true\">Ilment Uffi\u010bjali tal-Konsumatur (Kon\u010biljazzjoni)<\/strong><\/p><p data-renderer-start-pos=\"285\" data-local-id=\"4b4f9c0199bb\">Il-konsumaturi g\u0127andhom l-ewwel ikunu jafu x\u2019inhuma d-drittijiet tag\u0127hom u ji\u017cguraw li l-ilment tag\u0127hom ikun \u0121ustifikat. Jekk ma jkunux \u010berti dwar id-drittijiet tag\u0127hom, il-konsumaturi jistg\u0127u jitolbu l-g\u0127ajnuna tal-Uffi\u010b\u010bju g\u0127all-Affarijiet tal-Konsumatur.<\/p><p data-renderer-start-pos=\"544\" data-local-id=\"93d25afe85eb\">Il-pass li jmiss huwa li jressqu ilment bil-miktub lill-kummer\u010bjant, fejn jispjegaw il-kwistjoni b\u2019mod \u010bar u jippruvaw jil\u0127qu ftehim bonarju. Il-konsumaturi g\u0127andu jkollhom id-dokumenti rilevanti kollha, inklu\u017ca l-prova tax-xiri u, fejn applikabbli, il-garanzija kummer\u010bjali u l-kuntratt tal-bejg\u0127. Il-kummer\u010bjanti g\u0127andhom jing\u0127ataw \u017cmien ra\u0121onevoli biex iwie\u0121bu u jipproponu rimedju. Jekk il-kwistjoni tibqa\u2019 ma tissolviex, il-konsumaturi jistg\u0127u jressqu ilment quddiem id-Direttorat tal-Ilmenti u l-Kon\u010biljazzjoni (CCD) fi \u0127dan l-Uffi\u010b\u010bju g\u0127all-Affarijiet tal-Konsumatur (OCA).<\/p><p data-renderer-start-pos=\"1126\" data-local-id=\"348569effa50\">Ilment jista\u2019 jitressaq permezz tal-formola elettronika g\u0127all-ilmenti tal-konsumaturi li tinsab hawn ta\u0127t, permezz tal-posta elettronika, personalment fl-uffi\u010b\u010bji tal-MCCAA, jew permezz ta\u2019 ittra indirizzata lid-Direttur tal-Ilmenti u l-Kon\u010biljazzjoni. G\u0127andhom ji\u0121u pprovduti l-informazzjoni u d-dokumentazzjoni rilevanti kollha, inklu\u017ci d-dettalji ta\u2019 kuntatt kemm tal-konsumatur kif ukoll tal-kummer\u010bjant, il-prova tax-xiri u kwalunkwe dokument ie\u0127or ta\u2019 sostenn.<\/p><p data-renderer-start-pos=\"1594\" data-local-id=\"e075e17f70eb\">L-ilmenti rre\u0121istrati ji\u0121u evalwati u mbag\u0127ad assenjati lil uffi\u010bjal li jie\u0127u \u0127sieb l-ilment u jwettaq il-kon\u010biljazzjoni bil-g\u0127an li tintla\u0127aq soluzzjoni bonarja. Jekk il-kon\u010biljazzjoni ma tirnexxix, il-konsumaturi jistg\u0127u jirreferu t-talba tag\u0127hom lit-Tribunal g\u0127al Talbiet tal-Konsumaturi.<\/p><p data-renderer-start-pos=\"1887\" data-local-id=\"29d0bdaf514e\"><strong data-renderer-mark=\"true\">Soluzzjoni Alternattiva g\u0127at-Tilwim (ADR)<\/strong><\/p><p data-renderer-start-pos=\"1930\" data-local-id=\"d0f00ed7b3b4\">Is-Soluzzjoni Alternattiva g\u0127at-Tilwim (ADR) hija pro\u010bess volontarju li jg\u0127in lill-konsumaturi u lill-kummer\u010bjanti jsolvu t-tilwim barra mill-qorti, bl-assistenza ta\u2019 parti terza indipendenti u imparzjali. Id-Direttorat tal-Ilmenti u l-Kon\u010biljazzjoni, fi \u0127dan l-Uffi\u010b\u010bju g\u0127all-Affarijiet tal-Konsumatur (OCA), iservi b\u0127ala l-entit\u00e0 residwa tal-MCCAA g\u0127as-Soluzzjoni Alternattiva g\u0127at-Tilwim. Dan jittratta tilwim domestiku u transfruntier li jikkon\u010berna kuntratti ta\u2019 bejg\u0127 u servizzi bejn konsumaturi u kummer\u010bjanti tal-Unjoni Ewropea, fejn ma tkun te\u017cisti l-ebda entit\u00e0 tal-ADR spe\u010bifika g\u0127as-settur.<\/p><p data-renderer-start-pos=\"2534\" data-local-id=\"881e49e8dbcb\">Meta tilwima titressaq permezz tas-Soluzzjoni Alternattiva g\u0127at-Tilwim tal-MCCAA, il-pro\u010bess jibda ladarba kemm il-konsumatur kif ukoll il-kummer\u010bjant jaqblu li jipparte\u010bipaw fis-Soluzzjoni Alternattiva g\u0127at-Tilwim (ADR). Wara r-re\u0121istrazzjoni, ji\u0121i assenjat Uffi\u010bjal tal-ADR biex jevalwa l-ka\u017c, jikkonferma li dan jaqa\u2019 fil-kamp ta\u2019 applikazzjoni tal-pro\u010bess tal-ADR tal-MCCAA u ji\u017cgura li tkun \u0121iet ipprovduta l-informazzjoni kollha me\u0127tie\u0121a. Jekk it-tilwima ma tkunx tista\u2019 ti\u0121i a\u010b\u010bettata, il-partijiet ji\u0121u infurmati bir-ra\u0121unijiet fi \u017cmien tliet \u0121img\u0127at.<\/p><p data-renderer-start-pos=\"3095\" data-local-id=\"65b9e10dfd76\">Ladarba l-ka\u017c ji\u0121i a\u010b\u010bettat, l-Uffi\u010bjal tal-ADR jiskeda l-ewwel sessjoni tal-ADR u jiggwida lill-partijiet matul il-pro\u010bess kollu, filwaqt li jag\u0127tihom \u017cmien adegwat biex jippre\u017centaw is-sottomissjonijiet, id-dokumentazzjoni ta\u2019 sostenn jew l-opinjonijiet tal-esperti, fejn me\u0127tie\u0121. Fi tmiem il-pro\u010bess, l-Uffi\u010bjal tal-ADR jo\u0127ro\u0121 rapport li jkun fih soluzzjoni proposta, li l-partijiet jistg\u0127u jag\u0127\u017clu li ja\u010b\u010bettaw jew jirrifjutaw wara perjodu ta\u2019 riflessjoni.<\/p><p data-renderer-start-pos=\"3557\" data-local-id=\"63299494441c\">Il-pro\u010bedura tal-ADR \u0121eneralment titlesta fi \u017cmien 90 jum minn meta tasal l-informazzjoni kollha me\u0127tie\u0121a. Madankollu, dan il-perjodu jista\u2019 ji\u0121i esti\u017c f\u2019ka\u017cijiet aktar kumplessi. Il-partijiet jistg\u0127u ja\u0127tru rappre\u017centant jew jirtiraw mill-pro\u010bess fi kwalunkwe stadju, u l-parte\u010bipazzjoni fl-ADR ma taffettwax id-dritt tag\u0127hom li jfittxu rimedju permezz tal-qrati.<\/p><p data-renderer-start-pos=\"3923\" data-local-id=\"3ae4b84272ba\">Jekk tixtieq tressaq tilwima permezz tas-Soluzzjoni Alternattiva g\u0127at-Tilwim tal-MCCAA, tista\u2019 tibg\u0127at email fuq <a title=\"mailto:adr@mccaa.org.mt\" data-renderer-mark=\"true\" href=\"mailto:adr@mccaa.org.mt\" data-is-router-link=\"false\" class=\"_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _2rkolb4i _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1\" data-testid=\"link-with-safety\">adr@mccaa.org.mt<\/a>, fejn tispjega d-dettalji tat-tilwima u tehme\u017c kwalunkwe dokumentazzjoni rilevanti ta\u2019 sostenn.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d081e88 e-con-full e-flex tm-col-stretched-none tm-bg-color-over-image e-con e-child\" data-id=\"d081e88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df72626 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"df72626\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/services.mccaa.org.mt\/home\/complaint_Maltese\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Formola tal-Ilmenti ta\u2019 Konsumatur<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c389644 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"c389644\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:adr@mccaa.org.mt%20\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Formola g\u0127all-Ilmenti tal-ADR<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n<hr class=\"e-49b36d5-5728725 e-divider-base\" data-interaction-id=\"49b36d5\"  data-e-type=\"widget\" data-id=\"49b36d5\" \/>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Dar Servizzi g\u0127all-Konsumatur Kif tag\u0127mel ilment Ilment Uffi\u010bjali tal-Konsumatur (Kon\u010biljazzjoni) Il-konsumaturi g\u0127andhom l-ewwel ikunu jafu x\u2019inhuma d-drittijiet tag\u0127hom u ji\u017cguraw&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5880","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mccaa.org.mt\/mt\/wp-json\/wp\/v2\/pages\/5880","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mccaa.org.mt\/mt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mccaa.org.mt\/mt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mccaa.org.mt\/mt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mccaa.org.mt\/mt\/wp-json\/wp\/v2\/comments?post=5880"}],"version-history":[{"count":34,"href":"https:\/\/mccaa.org.mt\/mt\/wp-json\/wp\/v2\/pages\/5880\/revisions"}],"predecessor-version":[{"id":6563,"href":"https:\/\/mccaa.org.mt\/mt\/wp-json\/wp\/v2\/pages\/5880\/revisions\/6563"}],"wp:attachment":[{"href":"https:\/\/mccaa.org.mt\/mt\/wp-json\/wp\/v2\/media?parent=5880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}