Office for Consumer Affairs

The Office for Consumer Affairs’ guiding principle is the promotion and protection of consumer rights and welfare. This objective is mainly achieved by fostering a balanced relationship between consumers and traders. Through continuous education and information this Office empowers consumers to deal in the best possible way with the problems they encounter during their purchases. On the other hand, traders and service providers are encouraged to adopt commercial practices that benefit consumers and hence foster healthy customer relationships. When facing disputes with traders or suppliers of services, ...read more


Useful Information

Information Education and Research Directorate

  The main function of the Information, Education and Research Directorate is to plan and execute ongoing ...

Complaints and Conciliation Directorate

The Complaints and Conciliation Directorate, within the MCCAA, deals with consumer complaints regarding ...

Enforcement Directorate

Aim And Objectives The Enforcement Directorate focuses on public enforcement of consumer rights by: ...

Servizz bi Tbissima

  Servizz bi Tbissima AwardThe general objective of the Servizz bi Tbissima Award is that of encouraging ...

Online Shopping Awareness Sessions

  The MCCAA in collaboration with the Malta Communications Authority and the European Consumer Centre ...

Publication of Administrative Decisions

  Publication of Administrative Decisions in Terms of Article 110H (2) of the Consumer Affairs Act   ...

Public Warning Statements

  The Consumer Affairs Act empowers the Director General to issue a Public Warning Statement identifying ...

World Consumer Rights Day

  The 15th of March is the day when the world celebrates consumer rights. On this day consumer organisations ...

Consumer rights when buying goods

  Every product bought by consumers must be free from any hidden defects, conform to the contract of ...

Air Passenger Rights

Air Passenger Rights Leaflet: English / Maltese Denied Boarding? Flight Cancelled or Delayed for a long ...

Sea Passenger Rights

Maritime Passenger Rights Leaflet: English / Maltese Trip Cancelled or Delayed for a long time? For more ...

Land Passenger Rights

Regulation (EU) 181/2011 establishes rules for the rights of passengers when travelling by bus and coach ...

Trust You Scheme

The MCCAA launched a scheme related to good business practice between entrepreneur/service provider and ...

Consumer Classroom

  Consumer Classroom is a collaborative website for teachers about consumer education. It provides free, ...

Mobile App

The Information Directorate was responsible for the creation and development of the mobile App 'Konsumatur'. ...

European Consumer Centre of Malta

  The European Consumer Centre of Malta (ECC Malta) forms part of the European Consumer Centres Network ...

Alternative Dispute Resolution

  From time to time consumers encounter problems with the products or services purchased. Fortunately ...