Office for Consumer Affairs
The Office for Consumer Affairs’ guiding principle is the promotion and protection of consumer rights and welfare. This objective is mainly achieved by fostering a balanced relationship between consumers and traders. Through continuous education and information this Office empowers consumers to deal in the best possible way with the problems they encounter during their purchases. On the other hand, traders and service providers are encouraged to adopt commercial practices that benefit consumers and hence foster healthy customer relationships. When facing disputes with traders or suppliers of ...read more
Useful Information
Information Education and Research Directorate
The main function of the Information, Education and Research Directorate is to plan and execute on...
Complaints and Conciliation Directorate
The Complaints and Conciliation Directorate, within the MCCAA, deals with consumer complaints regard...
Enforcement Directorate
The Enforcement Directorate focuses on public enforcement of consumer rights by:
investigating un...
Consumer rights when buying goods
Products bought by consumers must be free from any hidden defects, conform to the contract of sale...
Trust You Scheme
The MCCAA launched a scheme related to good business practice between entrepreneur/ service provid...
Servizz bi Tbissima
The general objective of the Servizz bi Tbissima Award is that of encouraging good relationships b...
World Consumer Rights Day
The 15th of March is the day when the world celebrates consumer rights. On this day consumer organ...
Public Warning Statements
The Consumer Affairs Act empowers the Director General to issue a Public Warning Statement identif...
Judgements and Administrative Decisions
Administrative Decisions
Publication of Administrative Decisions in Terms of Article 110H (2) of t...
Air Passenger Rights
Passenger rights in the case of flight delays, cancellation or denied boarding?
Regulation (EC) 2...
Sea Passenger Rights
Regulation (EU) 1177/2010 establishes rules for the protection of passengers when travelling by se...
Land Passenger Rights
Regulation (EU) 181/2011 establishes rules for the rights of passengers when travelling by bus a...
Consumer Classroom
Consumer Classroom is a collaborative website for teachers about consumer education. It provides f...
Alternative Dispute Resolution
Visit our ADR page adr.mccaa.org.mt
Alternative Dispute Resolution (ADR) is an out of court mec...
Prepare for Brexit
Union type-approval legislation
Consumer Rights in the event of “NO DEAL” (Id-drittijiet tal-Konsu...
European Consumer Centre of Malta
The European Consumer Centre of Malta (ECC Malta) forms part of the European Consumer Centres Netw...
Consumer Handbook
The Consumer Handbook provides consumers with simple and clear information on their rights and res...