Product recall by Shimano for inspection and replacement of cranks failing inspection programme
The MCCAA would like to inform the public about a voluntary product recall made by Shimano for selected bonded 11-speed HOLLOWTECH II road cranksets produced between June 1, 2012, up to and including June 30, 2019, for a possible bonding separation issue.
This specifically concerns the Shimano ULTEGRA FC-6800, DURA-ACE FC-9000, ULTEGRA FC-R8000, DURA-ACE FC-R9100 and FC-R9100-P 11-Speed Bonded HOLLOWTECH II Road Cranksets in Europe. Reports received by Shimano indicate that the bonded parts of the crank arm could separate and break, posing potential fall and injury hazards to consumers.
To remedy this situation, Shimano will have any applicable crankset inspected. Shimano will replace any crank arm that fails the inspection process.
This inspection is designed to determine whether the crank arms show a possible bonding separation issue and to swiftly remove any possible safety hazard. Not all ULTEGRA and DURA-ACE cranksets need to be inspected. Only cranksets produced between June 1, 2012, up to and including June 30, 2019, need to be inspected.
The way to identify if a crankset should be inspected is by following this link or by contacting your point of sales or local service center.
For any queries or further information, one may contact the MCCAA on [email protected].