MCCAA Logo
  • MCCAA
  • Blata l-Bajda
  • +356 2395 2000
  • +356 8007 4400
  • Home
  • About Us
    • About the MCCAA
    • Quality Policy
  • Entities
    • Office for Competition
    • Office for Consumer Affairs
    • Technical Regulations Division
    • Standards and Metrology Institute
  • Communication
    • News
    • Events
    • Publications
    • Consultation
    • Procurement
  • Vacancies
  • Tribunal
  • ECC
CONTACT US
MCCAA
  • Home
  • About Us
    • About the MCCAA
    • Quality Policy
  • Entities
    • Office for Competition
    • Office for Consumer Affairs
    • Technical Regulations Division
    • Standards and Metrology Institute
  • Communication
    • News
    • Events
    • Publications
    • Consultation
    • Procurement
  • Vacancies
  • Tribunal
  • ECC
Last updated on 30 Sep, 2021

The MCCAA strengthens ADR

 

The MCCAA bolstered consumers’ means of redress by strengthening Alternative Dispute Resolution (ADR) to further place the consumer at the centre of the economy. 

The Authority developed a bespoke IT solution, established documented processes in line with international standards, trained personnel and is reaching out to the community through a targeted information and education campaign on the benefits of Alternative Dispute Resolution. The initiative with a budget of 120,000 Euro was co-funded by the EU Consumer Programme (2014-2020) and supported by Servizzi Ewropej Malta.

In his speech during the closing conference of the project, Minister for Tourism and Consumer Protection Hon. Clayton Bartolo underlined the importance of having well equipped systems in place that help consumers obtain a timely and adequate remedy. Hon. Bartolo noted how Alternative Dispute Resolution is an efficient, timely, and cost-effective mechanism to resolve a wide range of consumer disputes out-of-court. 

Parliamentary Secretary for Consumer Protection and Public Cleansing Hon. Deo Debattista highlighted that the Authority was strengthened through additional funding and review of its regulatory framework. “This initiative is creating tangible impact on consumers’ everyday life as it empowers consumers in the choice of redress mechanism”.

The MCCAA Chairperson, Inġ. Helga Pizzuto reflected on the role of Authority as an impartial and independent regulator that works in tandem with stakeholders to ensure that fair and balanced solutions prevail. She stated that this initiative is part of a wider set of reforms aiming at digitalizing services and ensuring competence of personnel for the benefit of all stakeholders.

More information is available on https://adr.mccaa.org.mt/.

Agenda

 

Recent News

Notification of Concentration
28 Mar, 2023
Update | Plant Protection Products
28 Mar, 2023
Notification of Concentration
24 Mar, 2023
User Guidelines RoHS 23/01
17 Mar, 2023
Updates | 13.03.23 - 19.03.23
17 Mar, 2023

Visit us

Mizzi House, National Road, BLATA L-BAJDA, Malta
Opening Hours: Monday to Friday between 8.00am and 12.00pm

Bank Details

Bank name:
Bank of Valletta
IBAN Number:
MT14VALL22013000000040019986609
Swift code:
VALLMTMT

Contact Us

Full Name *
Subject *
Case Type *
Email *
Your Message *
  I consent to having MCCAA store my submitted information so they can respond to my enquiry. For more information about how we process your personal data, please see our privacy policy.
© 2018 MALTA COMPETITION AND CONSUMER AFFAIRS AUTHORITY. ALL RIGHTS RESERVED
WEB DESIGN: BRANDEXPODESIGN
Terms of use | Privacy Policy | Cookie Policy | Freedom of Information | Accessibility Statement | Data Protection Policy
  • Facebook
  • Twitter
  • LinkedIn

Subscribe to our Newsletter

We shall process your personal data in accordingly with our Data Protection Policy. You have the right to unsubscribe from our list by clicking here, following which your email address will be permanently deleted from our database.