The Quality Policy of the Malta Competition and Consumer Affairs Authority (MCCAA) is to provide services that satisfy the responsibilities falling under its remit as per Cap. 510 of the Laws of Malta by establishing, implementing and maintaining updated processes that are efficient and effective, whilst ensuring service conformity and enhanced customer satisfaction.
The MCCAA shall endeavour to satisfy the applicable requirements of its interested parties and the ever-increasing expectations of society through a process of continual improvement of its quality management system, and the services and support it provides.
The MCCAA envisions the excellent performance of well-functioning markets through the provision of state-of-the-art services that empowers consumers and economic operators.
The mission of the MCCAA is to have a market where fair trading prevails and consumer welfare is enhanced. The functions of the MCCAA are:
To promote and enhance competition;
To safeguard consumers’ interests and enhance their welfare;
To promote voluntary standards and provide standardisation related services;
To provide national metrology standards;
To promote the smooth transposition and adoption of technical regulations;
To provide market surveillance activities in the areas of legal metrology and product safety; and
To perform such other function that may be assigned to it under Cap. 510 of the Laws of Malta or any other law or regulations.
The MCCAA intends to achieve its vision by:
Rationalising and transforming the work of its employees through judicious use of technology;
Making the delivery of services more convenient to consumers and economic operators;
Achieving order-of-magnitude increases in efficiency, consistency, transparency and accountability of all services and support it provides; and
Broadening participation of its entities and service departments in the formulation of development policies.
The MCCAA establishes quality objectives that are consistent with its mission, vision and strategic direction, and appropriate to its context to achieve the desired results, whilst ensuring service conformity and enhanced customer satisfaction. To this effect, the MCCAA adopts the following guidance framework to establish and plan quality objectives:
Sustained engagement of employees and external providers to contribute to the effectiveness of the QMS;
Clear understanding of the applicable requirements of interested parties in support of the delivery of quality services;
Compliance assurance with respect to contractual, statutory and regulatory requirements;
Assurance of efficient, consistent, transparent and accountable systems of work;
Management of process-associated risks;
Assurance that purely economic operations are self-sustainable during their lifecycle;
Considered personnel empowerment through the provision of information, communication tools and training;
Facilitated coordination across the entities and service departments;
Enhanced utilisation of resources;
Continual improvement of the quality management system and at all levels of the workflows; and
Empowered consumers and economic operators through the facilitated access to information.