The MCCAA launched the tenth edition of Premju Servizz bi Tbissima. 

During the launch, MCCAA Chairperson Carmen Ciantar said that the initiative promotes a culture of high-quality, consumer-focused service. It recognises businesses that consistently deliver excellent service and genuine customer care. Ms Ciantar highlighted that service with a smile builds trust and improves consumers’ quality of life. She encouraged consumers to vote for their favourite sellers and urged businesses to participate if they believe they deserve recognition.

Ms Grace Stivala, Director General of the Office for Consumer Affairs, stated that the Office's main role is to promote and protect consumer rights by educating the public and encouraging sellers to exceed legal standards. She stressed the value of strong consumer-seller relationships for a fair marketplace and highlighted how initiatives like Premju Servizz bi Tbissima support this goal. Positive relationships, she noted, help prevent conflict and encourage resolution through dialogue.

In this year’s edition there are six main categories in which consumers can vote. These are: fashion and beauty, supermarkets and mini-markets, electronic products and household goods, local online sellers, travel services, and pet shops and gardening. These categories allow consumers to recognise sellers across a diverse range of business sectors.

While consumers can vote for more than one seller, even within the same category, they however can only vote once for the same seller within the same category. Consumers can vote through the competition’s webpage: https://servizzbitbissima.mccaa.org.mt/. Consumers who do not have the means to vote online, can contact the MCCAA and request copies of the competition flyers which they can fill in and return to the MCCAA by post.

This year, the competition will run from Saturday 24^th May till Saturday 21^st June 2025. Consumers who participate will have the chance to win a cash prize of €1,000. The winner will be announced at the end of the competition period.

Once the voting period concludes, the traders who receive the highest number of votes undergo a vetting process to ensure they comply with the Award’s code of conduct and the competition’s terms and conditions.

The code of conduct emphasises the importance of fostering positive, customer-focused relationships within businesses. It encourages traders to understand client needs, offer suitable products or services, and communicate promotions clearly and honestly. It also requires proper after-sales support and efficient handling of complaints. Additionally, traders are encouraged to resolve disputes amicably, avoiding escalation to the Consumer Claims Tribunal.

The winners of the six categories will be announced during an award ceremony scheduled in the last quarter of 2025.  Each winner will be presented with a trophy and a certificate in recognition of their achievement. In addition, they will be granted the right to display the Servizz bi Tbissima logo in their retail outlets and on promotional materials. This serves as a mark of excellence, showcasing their dedication to outstanding customer service and strengthening their reputation with consumers.

For further information about Premju Servizz bi Tbissima competition one may send an email on: [email protected] or call on: 23952000.