MCCAA Logo
  • MCCAA
  • Blata l-Bajda
  • +356 2395 2000
  • +356 8007 4400
  • Home
  • About Us
    • About the MCCAA
    • Quality Policy
  • Entities
    • Office for Competition
    • Office for Consumer Affairs
    • Technical Regulations Division
    • Standards and Metrology Institute
  • Communication
    • News
    • Events
    • Publications
    • Consultation
    • Procurement
  • Vacancies
  • Tribunal
  • ECC
CONTACT US
MCCAA
  • Home
  • About Us
    • About the MCCAA
    • Quality Policy
  • Entities
    • Office for Competition
    • Office for Consumer Affairs
    • Technical Regulations Division
    • Standards and Metrology Institute
  • Communication
    • News
    • Events
    • Publications
    • Consultation
    • Procurement
  • Vacancies
  • Tribunal
  • ECC
Last updated on 26 Oct, 2022

Trust You Scheme

 

The MCCAA launched a scheme related to good business practice between entrepreneur/ service provider and the consumer. This scheme is envisaged to enhance the trust between the two and therefore enable the consumer to purchase products and services with much greater confidence.

Service providers subscribing to this scheme will have to endorse that they will conform to the local regulations and also that they will be complying with the contents of a code of ethics which will be an important part of the scheme.

The scheme will be a paperless one and will not require any great effort for subscribing to the scheme. Approved service providers will have their details included in the MCCAA website, whilst those approved once found to be breaching the salient points of this code of ethics will be shown on the defaults section and get their certificates withdrawn. Depending on the seriousness of the case, those found guilty in the Consumer Claims Tribunal may also face similar sanctions.

The aim of the Trust You scheme is to promote and safeguard consumer interests by helping them identifying those businesses/service providers which promise to abide by a code of conduct where the interest of the consumer is safeguarded.

The code covers the whole service/product acquisition cycle. This cycle consist of:

  • Enticing – the promotional and advertising stage
  • Negotiating – the pre-procurement stage
  • Purchasing – procurement stage
  • After-sales – post procurement stage

The scheme is open to all those who come in contact with people. The scheme is very simple to follow and the only commitment by those signing-up to participate in the scheme is to adhere to the following Code of Conduct.

  

Code Of Conduct

1. Promoting a customer-friendly relationship.

2. Conforming to all relevant regulations.

3. Doing my best to ensure that the premises are accessible and safe.

4. Advertising and providing information in a way that does not mislead potential customers.

5. Trying to understand customer requirements and advise accordingly.

6. Indicating/quoting prices that are all-inclusive.

7. Adhering to agreed commitments.

8. Ensuring that all complaints are dealt with in a timely manner.

9. Avoiding if possible that disputes are referred to the Consumer Claims Tribunal by opting for resolution through mediation.

10. Providing an adequate after-sales customer service.

For further information kindly email info@mccaa.org.mt or on 2395 2714

 

Click HERE to subscribe

List of TRUST YOU successful applicants

 

Recent News

Notification of Concentration
28 Mar, 2023
Update | Plant Protection Products
28 Mar, 2023
Notification of Concentration
24 Mar, 2023
User Guidelines RoHS 23/01
17 Mar, 2023
Updates | 13.03.23 - 19.03.23
17 Mar, 2023

Visit us

Mizzi House, National Road, BLATA L-BAJDA, Malta
Opening Hours: Monday to Friday between 8.00am and 12.00pm

Bank Details

Bank name:
Bank of Valletta
IBAN Number:
MT14VALL22013000000040019986609
Swift code:
VALLMTMT

Contact Us

Full Name *
Subject *
Case Type *
Email *
Your Message *
  I consent to having MCCAA store my submitted information so they can respond to my enquiry. For more information about how we process your personal data, please see our privacy policy.
© 2018 MALTA COMPETITION AND CONSUMER AFFAIRS AUTHORITY. ALL RIGHTS RESERVED
WEB DESIGN: BRANDEXPODESIGN
Terms of use | Privacy Policy | Cookie Policy | Freedom of Information | Accessibility Statement | Data Protection Policy
  • Facebook
  • Twitter
  • LinkedIn

Subscribe to our Newsletter

We shall process your personal data in accordingly with our Data Protection Policy. You have the right to unsubscribe from our list by clicking here, following which your email address will be permanently deleted from our database.