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MCCAA
  • Home
  • About Us
    • About the MCCAA
    • Quality Policy
  • Entities
    • Office for Competition
    • Office for Consumer Affairs
    • Technical Regulations Division
    • Standards and Metrology Institute
  • Communication
    • News
    • Events
    • Publications
    • Consultation
    • Procurement
  • Vacancies
  • Tribunal
  • ECC
Last updated on 21 Jul, 2022

Information Education and Research Directorate

 

The main function of the Information, Education and Research Directorate is to plan and execute ongoing educational campaigns to ensure that both consumers and traders are aware of their rights and obligations under the laws and regulations administered by the Office for Consumer Affairs. These are: 

Cap 510 Malta Competition and Consumer Affairs Authority Act
S.L. 510.01 Appointment of the President of the Competition and Consumer Appeals Tribunal Regulations
Cap 378 Consumer Affairs Act
S.L. 378.01 Consumer Claims Tribunal Rules
S.L. 378.02 Consumer Claims Tribunal (Designation of Places) Order 
S.L. 378.03 Days and Working Hours for the Opening of the Registry of the Consumer Claims Tribunal Regulations
S.L. 378.04 Consumer Claims Tribunal (Deposit of Acts) Order
S.L. 378.05  Display of Price-Lists in Bars and Kiosks Regulations 
S.L. 378.06  Notice for the purposes of the interpretation of "trader" in the Consumer Affairs Act 
S.L. 378.07  Consumer Claims Tribunal (Arbiter's Remuneration) Notice 
S.L. 378.09  Consumer Affairs Act (Price Indication) Regulations 
S.L. 378.10  Home Loan (Amendment) Regulations 
S.L. 378.12 Consumer Credit Regulations 
S.L. 378.13  Pricing of Air Services Regulations 
S.L. 378.14  Denied Boarding (Compensation and Assistance to Air Passengers) Regulations 
S.L. 378.15  Rights of Passengers in Bus and Coach Transport Regulations 
S.L. 378.16  Rights of Passengers when travelling by Sea and Inland Waterway Regulations 
S.L. 378.17  Consumer Rights Regulations 
S.L. 378.18 Consumer Alternative Dispute Resolution (ADR) (General) Regulations
S.L. 378.19 Consumer Alternative Dispute Resolution (Residual ADR) Regulations
Cap 500 Services (Internal Market) Act
S.L. 500.01 Designation of Various Entities Regulations
S.L. 500.02 Establishment of Sanctions and Penalties Regulations

Another responsibility of this Directorate is to undertake market studies with a view to identifying and rectifying market failures. 

TV And Radio Programmes

Officers within this Directorate participate on a regular basis in Radio and TV programmes to explain to the general public the legal rights and obligations of consumers. Besides disseminating information, officers also answer the queries of listeners and viewers that call during the programme.

In fact, another important role of this Directorate is that of answering consumers’ queries and provide them with the necessary information and tendering advice on what are their legal rights and obligations.

Printed Media

In 'The Sunday Times' the Directorate publishes a weekly consumer page and an article every fortnight is published on 'L-Orizzont' and on 'In-Nazzjon'. 

Talks On Consumer Rights

The Directorate offers free of charge information sessions on consumer protection legislation for traders and their employees. 

Upon request this Directorate also gives talks to groups of consumers in local councils and during social activities.

Information Meetings

This Directorate is also responsible to organise information meetings, seminars, and conferences where specific consumer related subjects and issues are explained and discussed with experts and the general public.

 

 

 

 

 

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