Office for Consumer Affairs

Introduction to OCA

The Office for Consumer Affairs is composed of three directorates namely:

The Complaints and Conciliation Directorate which is primarily responsible to offer assistance to consumers and provide mediation between consumers and traders.

The Enforcement Directorate which is mainly responsible for ensuring observance of consumer related legislation falling within the jurisdiction of the Consumer Affairs Act.

The Information, Education and Research Directorate which is responsible for disseminating information regarding consumers’ rights, stimulate good trading practices and educating consumers.  

Click here to see Publication of Decisions in terms of Article 110H (2) of the Consumer Affairs Act.