Office for Consumer Affairs
Information, Education and Research Directorate
The main function of the Information, Education and Research Directorate is to plan and execute ongoing educational campaigns to ensure that both consumers and traders are aware of their rights and obligations under the laws and regulations administered by the Office for Consumer Affairs. These are:
Another responsibility of this Directorate is to undertake market studies with a view to identifying and rectifying market failures.
TV and Radio Programmes
Officers within this Directorate participate on a regular basis in Radio and TV programmes to explain to the general public the legal rights and obligations of consumers. Besides disseminating information, officers also answer the queries of listeners and viewers that call during the programme.
In fact, another important role of this Directorate is that of answering consumers’ queries and provide them with the necessary information and tendering advice on what are their legal rights and obligations.
This Directorate publishes regular articles in local newspapers. The ‘Sunday Times’ has a consumer page and an article every fortnight is published on 'L-Orizzont' and on ‘In-Nazzjon’.
Talks in schools and presentations on consumer rights
Throughout the scholastic year information officers visit various local schools (State, Church, and Independent) to deliver talks on consumer rights to both primary and secondary students.
Upon request consumer talks on consumer legislation are also carried out in local councils and during social activities.
This Directorate is also responsible to organise information meetings, seminars, and conferences where specific consumer related subjects and issues are explained and discussed with experts and the general public.
This Office is currently developing a Mobile App for consumers which can be downloaded on mobile devices. This App will contain information consumers need to be aware of, when purchasing goods, especially when these goods result defective. The App can also be used by consumers to register a complaint with the Office for Consumer Affairs. It will also contain information on what rights consumers have when they buy goods and these result defective and also information on online shopping. This Directorate aims to gradually add more categories within the App so that it can be used by consumers as a complete guide on their rights and responsibilities under the Consumer Affairs Act and other related consumer legislation;